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Customer Success · head to head

Catalyst vs Akita

Catalyst logo

Catalyst

Customer Success

Customer Success Platform Built by CSMs

From
$500/month
Rated
-
Full reviewWebsite
Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Catalyst pricing is custom and not published, requiring sales contact; Akita starts at $49 a month with no free tier, only a 14 day trial
  • They diverge on capability: Catalyst covers Health scoring, Akita covers Health scores.

Where they differ

Only the attributes on which Catalyst and Akita actually diverge.

Attributes where Catalyst and Akita differ
AttributeCatalystAkita
Starting price$500/month$160/month
PlatformsWeb, MobileWeb
Founded20172018

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Catalyst

  • Health scoring
  • Playbooks
  • Journey builder
  • 360 customer view
  • Revenue intelligence
  • Slack
  • Segment

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Intercom
  • Stripe

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Catalyst

  • Customer Successnot Akita
  • Csm Toolsnot Akita
  • Automationnot Akita

Akita

  • Centralising customer data and product activity for a customer success teamnot Catalyst
  • Building health scores to flag at-risk accountsnot Catalyst
  • Segmenting customers and triggering automated playbooksnot Catalyst
  • Identifying expansion revenue opportunitiesnot Catalyst
  • Task and workflow management for CSMsnot Catalyst

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Catalyst

  • Pricing is custom and not published, requiring sales contact
  • Integration complexity for organizations with non-standard tech stacks

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Pricing, plan by plan

Catalyst

$500/month
  • Essential$500/month
    • Health scores
    • Automation
    • Reporting
  • Enterprise$1500/month
    • Custom integrations
    • Advanced analytics
    • Dedicated support

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Which should you pick?

Choose Catalyst if

  • You need health scoring.
  • You work on Web, Mobile.
  • You also want playbooks.
Catalyst review

Choose Akita if

  • You need health scores.
  • You also want customer segments.
Akita review

Questions people ask

Is Catalyst or Akita better?
Neither clearly leads. Catalyst starts at $500/month and Akita at $160/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Catalyst or Akita?
Catalyst starts at $500/month and Akita at $160/month.
Does Catalyst or Akita run on more platforms?
Catalyst runs on Web, Mobile. Akita runs on Web.
What is Catalyst best used for?
Catalyst is most often used for customer success, csm tools, automation. Of those, customer success and csm tools are not what Akita is typically brought in for.
What can Catalyst do that Akita cannot?
Catalyst covers Health scoring, Playbooks, Journey builder, 360 customer view. Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Both handle Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

Catalyst: Is Catalyst still separate after the Totango merger?

Yes. Catalyst operates as a distinct product brand under Totango + Catalyst as of 2026, with both products running on the same roadmap. Catalyst maintains its user-friendly interface while integrating Totango's enterprise governance capabilities.

Source
Catalyst: Does Catalyst integrate with Salesforce?

Yes. Catalyst features strong Salesforce integration, allowing seamless data sync and workflow automation between the customer success platform and CRM.

Source
Catalyst: Who should use Catalyst?

Catalyst is designed for mid-market and enterprise B2B companies that want CS-led revenue motion with an intuitive interface focused on CSM day-to-day workflows rather than IT administration.

Source
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Related pages

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