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Telecommunications · head to head

Bandwidth vs Jira Service Management

Bandwidth logo

Bandwidth

Telecommunications

Voice, messaging and emergency calling APIs run on the company's own US carrier network

From
On request
Free plan
No
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bandwidth commercial terms are negotiated contracts rather than a published rate, so a small team cannot start without going through a sales process.; Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • They diverge on capability: Bandwidth covers Owned US carrier network, Jira Service Management covers Incident management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Bandwidth and Jira Service Management actually diverge.

Attributes where Bandwidth and Jira Service Management differ
AttributeBandwidthJira Service Management
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWeb, APIs, Python, JavaScript, Java, C#, RubyWeb, Ios, Android
CategoryTelecommunicationsCustomer Support
FoundedUnknown2002

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bandwidth

  • Owned US carrier network
  • Programmable voice
  • Messaging APIs
  • Emergency calling
  • Global numbering

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

What people use each for

The jobs each tool is most often brought in to do.

Bandwidth

  • Unified communications and contact centre providers needing wholesale voice termination under their own brandnot Jira Service Management
  • Enterprises with high call volumes where a wholesale margin on every minute is materialnot Jira Service Management
  • VoIP deployments with US emergency calling obligations requiring E911 and dynamic locationnot Jira Service Management
  • Platforms needing local numbers across many countries from a single suppliernot Jira Service Management

Jira Service Management

  • IT service managementnot Bandwidth
  • Incident responsenot Bandwidth
  • Change managementnot Bandwidth
  • Asset trackingnot Bandwidth

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bandwidth

  • Commercial terms are negotiated contracts rather than a published rate, so a small team cannot start without going through a sales process.
  • US A2P messaging still requires 10DLC brand and campaign registration, and those fees plus per-segment carrier surcharges are charged on top of the negotiated message rate.
  • The self-serve developer experience is weaker than the aggregators it competes with, so teams prototyping quickly start elsewhere and migrate later, if ever.
  • Its owned-network advantage is a United States advantage; international coverage arrived through the Voxbone acquisition and does not rest on the same model.
  • Committed volume pricing means an organisation whose traffic falls short of forecast pays for capacity it did not use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

Pricing, plan by plan

Bandwidth

On request
  • Bandwidth$undefined/year
    • Committed volume contracts quoted per customer
    • Per-minute and per-message rates negotiated by destination
    • US 10DLC registration and carrier surcharges billed in addition

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose Bandwidth if

  • You need owned us carrier network.
  • You work on Web, APIs, Python, JavaScript, Java, C#, Ruby.
  • You also want programmable voice.
Bandwidth review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is Bandwidth or Jira Service Management better?
Neither clearly leads. Bandwidth starts at On request and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bandwidth or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at On request for Bandwidth and Free for Jira Service Management.
Does Bandwidth or Jira Service Management run on more platforms?
Bandwidth runs on Web, APIs, Python, JavaScript, Java, C#, Ruby. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Bandwidth starts at On request.
What is Bandwidth best used for?
Bandwidth is most often used for unified communications and contact centre providers needing wholesale voice termination under their own brand, enterprises with high call volumes where a wholesale margin on every minute is material, voip deployments with us emergency calling obligations requiring e911 and dynamic location, platforms needing local numbers across many countries from a single supplier. Of those, unified communications and contact centre providers needing wholesale voice termination under their own brand and enterprises with high call volumes where a wholesale margin on every minute is material are not what Jira Service Management is typically brought in for.
What can Bandwidth do that Jira Service Management cannot?
Bandwidth covers Owned US carrier network, Programmable voice, Messaging APIs, Emergency calling. Jira Service Management covers Incident management, Change management, Problem management, Asset management.

Answered from the vendors’ own pages

Bandwidth: Is Bandwidth a carrier or a reseller?

It is a licensed carrier operating its own US network. That removes the wholesale margin an aggregator pays its upstream and gives direct control over routing and regulatory functions such as E911.

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
Bandwidth: Do 10DLC fees apply on top of Bandwidth's rates?

Yes. US A2P messaging requires brand and campaign registration with The Campaign Registry, and the registration fees plus per-message carrier surcharges are billed in addition to whatever per-message rate you negotiated.

Bandwidth: Did Bandwidth acquire Voxbone?

Yes, in 2020, for 519.4 million dollars. Voxbone supplied international phone numbering and became the basis of Bandwidth's coverage outside the United States.

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