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Government · head to head

ArchiveSocial vs SeeClickFix

ArchiveSocial logo

ArchiveSocial

Government

Social media archiving that captures public agency accounts as legally defensible open records

From
On request
Rated
-
Full reviewWebsite
SeeClickFix logo

SeeClickFix

Government

311 Citizen Request Management

From
$300/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ArchiveSocial coverage depends entirely on third party platform APIs, so when a network restricts or reprices its API the archive's completeness changes for reasons the vendor does not control.; SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published
  • They diverge on capability: ArchiveSocial covers Continuous capture, SeeClickFix covers Issue Reporting.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which ArchiveSocial and SeeClickFix actually diverge.

Attributes where ArchiveSocial and SeeClickFix differ
AttributeArchiveSocialSeeClickFix
Starting priceOn request$300/month
Pricing modelquotesubscription
PlatformsWebWeb, Ios, Android
FoundedUnknown2008

Identical on both: free tier (No), user rating (Not yet rated), category (Government).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArchiveSocial

  • Continuous capture
  • Deletion and edit capture
  • Authenticated records
  • Records request search
  • Litigation hold export
  • Multi platform coverage

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • Esri ArcGIS
  • CityWorks
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

ArchiveSocial

  • A city whose legal department has flagged deleted social media comments as a records liabilitynot SeeClickFix
  • A police department that must produce social media records under an open records requestnot SeeClickFix
  • An agency under litigation hold needing authenticated social media evidence rather than screenshotsnot SeeClickFix
  • A communications team operating many accounts across departments with no consistent archivingnot SeeClickFix

SeeClickFix

  • Citizen Servicesnot ArchiveSocial
  • Records Managementnot ArchiveSocial
  • Public Safetynot ArchiveSocial
  • Civic Engagementnot ArchiveSocial

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArchiveSocial

  • Coverage depends entirely on third party platform APIs, so when a network restricts or reprices its API the archive's completeness changes for reasons the vendor does not control.
  • Pricing scales with the number of archived accounts, so an agency where every department runs its own page pays repeatedly for the same compliance obligation.
  • It archives rather than governs, so it will faithfully preserve a policy violation without preventing it, and agencies still need social media policy and training.
  • Since the 2021 CivicPlus acquisition the product is part of a municipal suite, so buyers avoiding that vendor for other reasons are still buying from them.
  • The value is entirely insurance shaped, which makes it a perennial target during budget cuts right up until the first records request it would have answered.

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

Pricing, plan by plan

ArchiveSocial

On request
  • ArchiveSocial$undefined/year
    • Quoted annually, typically scaled by number of archived accounts
    • Additional accounts and platforms increase the subscription
    • Bundled pricing common for agencies already buying CivicPlus products

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

Which should you pick?

Choose ArchiveSocial if

  • You need continuous capture.
  • You also want deletion and edit capture.
ArchiveSocial review

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Questions people ask

Is ArchiveSocial or SeeClickFix better?
Neither clearly leads. ArchiveSocial starts at On request and SeeClickFix at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArchiveSocial or SeeClickFix?
ArchiveSocial starts at On request and SeeClickFix at $300/month.
Does ArchiveSocial or SeeClickFix run on more platforms?
ArchiveSocial runs on Web. SeeClickFix runs on Web, Ios, Android.
What is ArchiveSocial best used for?
ArchiveSocial is most often used for a city whose legal department has flagged deleted social media comments as a records liability, a police department that must produce social media records under an open records request, an agency under litigation hold needing authenticated social media evidence rather than screenshots, a communications team operating many accounts across departments with no consistent archiving. Of those, a city whose legal department has flagged deleted social media comments as a records liability and a police department that must produce social media records under an open records request are not what SeeClickFix is typically brought in for.
What can ArchiveSocial do that SeeClickFix cannot?
ArchiveSocial covers Continuous capture, Deletion and edit capture, Authenticated records, Records request search. SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics.

Answered from the vendors’ own pages

ArchiveSocial: Why not just export data from the platforms?

Platform exports do not reliably capture deleted or edited content and carry no chain of custody, which is what makes an archive usable as evidence.

ArchiveSocial: Are public comments on our posts records?

In many United States jurisdictions yes, and deleted comments have been the subject of litigation against agencies.

ArchiveSocial: Who owns ArchiveSocial?

CivicPlus, which acquired it in 2021 and sells it alongside its municipal website and communications products.

ArchiveSocial: How is it priced?

By archived accounts, quoted rather than published. Comparable agency contracts are public records.

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Related pages

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