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Government · head to head

ArchiveSocial vs Cisco Duo

ArchiveSocial logo

ArchiveSocial

Government

Social media archiving that captures public agency accounts as legally defensible open records

From
On request
Free plan
No
Full reviewWebsite
Cisco Duo logo

Cisco Duo

Cybersecurity

Trusted access for all users, all devices

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Cisco Duo has a free tier, so it costs nothing to try first.
  • Each has a real cost: ArchiveSocial coverage depends entirely on third party platform APIs, so when a network restricts or reprices its API the archive's completeness changes for reasons the vendor does not control.; Cisco Duo free tier limited to 10 users maximum
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which ArchiveSocial and Cisco Duo actually diverge.

Attributes where ArchiveSocial and Cisco Duo differ
AttributeArchiveSocialCisco Duo
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
CategoryGovernmentCybersecurity

Identical on both: platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArchiveSocial

  • Continuous capture
  • Deletion and edit capture
  • Authenticated records
  • Records request search
  • Litigation hold export
  • Multi platform coverage

Only in Cisco Duo

Nothing recorded that ArchiveSocial does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

ArchiveSocial

  • A city whose legal department has flagged deleted social media comments as a records liabilitynot Cisco Duo
  • A police department that must produce social media records under an open records requestnot Cisco Duo
  • An agency under litigation hold needing authenticated social media evidence rather than screenshotsnot Cisco Duo
  • A communications team operating many accounts across departments with no consistent archivingnot Cisco Duo

Cisco Duo

  • Eliminating phishing with passwordless authnot ArchiveSocial
  • Implementing zero trust with device trustnot ArchiveSocial
  • Protecting sessions from hijacking and theftnot ArchiveSocial
  • Managing compliance for regulated industriesnot ArchiveSocial

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArchiveSocial

  • Coverage depends entirely on third party platform APIs, so when a network restricts or reprices its API the archive's completeness changes for reasons the vendor does not control.
  • Pricing scales with the number of archived accounts, so an agency where every department runs its own page pays repeatedly for the same compliance obligation.
  • It archives rather than governs, so it will faithfully preserve a policy violation without preventing it, and agencies still need social media policy and training.
  • Since the 2021 CivicPlus acquisition the product is part of a municipal suite, so buyers avoiding that vendor for other reasons are still buying from them.
  • The value is entirely insurance shaped, which makes it a perennial target during budget cuts right up until the first records request it would have answered.

Cisco Duo

  • Free tier limited to 10 users maximum
  • Licenses must be purchased in 10-user increments (under 100 users) or 25-user increments (100+ users)
  • Pricing is per-user per-month with minimum purchase increments

Pricing, plan by plan

ArchiveSocial

On request
  • ArchiveSocial$undefined/year
    • Quoted annually, typically scaled by number of archived accounts
    • Additional accounts and platforms increase the subscription
    • Bundled pricing common for agencies already buying CivicPlus products

Cisco Duo

Free
  • FreeFree
    • Multi-factor authentication (MFA)
    • Seamless integrations
    • Authenticator app
  • Essentials$3/month
    • All Free features
    • Duo Directory
    • Phishing-resistant MFA
  • Advantage$6/month
    • All Essentials features
    • Identity intelligence
    • Cisco Identity Intelligence (ISPM, ITDR)
  • Premier$9/month
    • All Advantage features
    • Complete device trust
    • VPN-less remote access

Which should you pick?

Choose ArchiveSocial if

  • You need continuous capture.
  • You also want deletion and edit capture.
ArchiveSocial review

Choose Cisco Duo if

  • You want to start without paying.
Cisco Duo review

Questions people ask

Is ArchiveSocial or Cisco Duo better?
Neither clearly leads. ArchiveSocial starts at On request and Cisco Duo at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArchiveSocial or Cisco Duo?
Cisco Duo has a free tier; the other does not. Paid plans start at On request for ArchiveSocial and Free for Cisco Duo.
Does ArchiveSocial or Cisco Duo run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Cisco Duo for free?
Yes. Cisco Duo has a free tier, so you can try it without paying. ArchiveSocial starts at On request.
What is ArchiveSocial best used for?
ArchiveSocial is most often used for a city whose legal department has flagged deleted social media comments as a records liability, a police department that must produce social media records under an open records request, an agency under litigation hold needing authenticated social media evidence rather than screenshots, a communications team operating many accounts across departments with no consistent archiving. Of those, a city whose legal department has flagged deleted social media comments as a records liability and a police department that must produce social media records under an open records request are not what Cisco Duo is typically brought in for.
What can ArchiveSocial do that Cisco Duo cannot?
ArchiveSocial covers Continuous capture, Deletion and edit capture, Authenticated records, Records request search.

Answered from the vendors’ own pages

ArchiveSocial: Why not just export data from the platforms?

Platform exports do not reliably capture deleted or edited content and carry no chain of custody, which is what makes an archive usable as evidence.

Cisco Duo: How much does Cisco Duo cost?

Cisco Duo Free is $0/user/month (up to 10 users). Paid plans start at $3/user/month (Essentials), $6/user/month (Advantage), and $9/user/month (Premier). Billing is per-user per-month.

Source
ArchiveSocial: Are public comments on our posts records?

In many United States jurisdictions yes, and deleted comments have been the subject of litigation against agencies.

Cisco Duo: Is Cisco Duo free to try?

Yes, Duo Free offers multi-factor authentication and seamless integrations at $0/user/month for up to 10 users.

Source
ArchiveSocial: Who owns ArchiveSocial?

CivicPlus, which acquired it in 2021 and sells it alongside its municipal website and communications products.

Cisco Duo: What is the minimum purchase for Cisco Duo?

Organizations must buy licenses in 10-user increments for under 100 users, or 25-user increments for 100 or more users. Plans are modifiable at any time.

Source
ArchiveSocial: How is it priced?

By archived accounts, quoted rather than published. Comparable agency contracts are public records.

Cisco Duo: What does the Advantage plan add over Essentials?

Advantage ($6/user/month) adds identity intelligence, Cisco Identity Intelligence (ISPM, ITDR), Duo Passport, session theft protection, Active Directory Defense, and risk-based authentication.

Source
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