Softwr

Software · head to head

Amazon Connect vs Fresha

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Fresha logo

Fresha

Software

Free salon and spa software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Fresha fresha charges a 50 percent one time commission on each new client booked through its marketplace, subject to a minimum fee per client
  • They diverge on capability: Amazon Connect covers Voice, Fresha covers Online booking.

Where they differ

Only the attributes on which Amazon Connect and Fresha actually diverge.

Attributes where Amazon Connect and Fresha differ
AttributeAmazon ConnectFresha
Pricing modelusage-basedfree
PlatformsWebWeb, Ios, Android
Founded20062015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Fresha

  • Online booking
  • Appointment management
  • Client database
  • Point of sale
  • Inventory management
  • Staff scheduling
  • Marketing tools
  • Reports & analytics

Both cover

  • PCI DSS
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Fresha
  • Voice, chat, email and SMS in one queuenot Fresha
  • Conversational analytics and agent assistnot Fresha
  • Outbound campaigns and automated contactnot Fresha
  • Workforce scheduling for contact centre agentsnot Fresha

Fresha

  • Running appointment booking and point of sale for salons and spasnot Amazon Connect
  • Attracting new clients through the Fresha consumer marketplacenot Amazon Connect
  • Sending appointment reminders and marketing campaigns to clientsnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Fresha

  • Fresha charges a 50 percent one time commission on each new client booked through its marketplace, subject to a minimum fee per client
  • Online card payments carry a 4.90 percent plus fixed fee per transaction charge on top of the subscription
  • Only 20 SMS or WhatsApp notifications and 50 marketing emails are free each month; everything beyond that is billed per message
  • Team and Enterprise plans are quoted as custom rates with no published figure
  • Add ons such as Team Connect and Insights are billed per team member per month on top of the plan
  • Enterprise pricing applies to businesses with 20 or more team members

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Fresha

Free
  • FreeFree
    • Unlimited appointments
    • Unlimited staff
    • Online booking
  • Payments (Add-on)$2.19/transaction
    • Card payments
    • Contactless payments
    • Online payments
  • Marketing (Add-on)$0.01/message
    • Email campaigns
    • SMS marketing
    • Automated messages

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Fresha if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want appointment management.
Fresha review

Questions people ask

Is Amazon Connect or Fresha better?
Neither clearly leads. Amazon Connect starts at Free and Fresha at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Fresha?
Amazon Connect starts at Free and Fresha at Free.
Does Amazon Connect or Fresha run on more platforms?
Amazon Connect runs on Web. Fresha runs on Web, Ios, Android.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Fresha is typically brought in for.
What can Amazon Connect do that Fresha cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Fresha covers Online booking, Appointment management, Client database, Point of sale. Both handle PCI DSS, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amazon Connect

More on Fresha

Keep looking

Other head to heads