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Customer Support · head to head

Freshservice vs PostgreSQL

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
PostgreSQL logo

PostgreSQL

Database & Data Management

The world's most advanced open source relational database

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only PostgreSQL has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; PostgreSQL requires manual scaling across multiple machines for very large deployments
  • They diverge on capability: Freshservice covers Incident management, PostgreSQL covers ACID Compliance.

Where they differ

Only the attributes on which Freshservice and PostgreSQL actually diverge.

Attributes where Freshservice and PostgreSQL differ
AttributeFreshservicePostgreSQL
Starting price$19/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidLinux, Windows, macOS, BSD, Unix
CategoryCustomer SupportDatabase & Data Management
Founded20101996

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in PostgreSQL

  • ACID Compliance
  • JSON/JSONB Support
  • Full-text Search
  • Extensibility
  • Advanced Indexing
  • Partitioning
  • Replication
  • pgAdmin

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot PostgreSQL
  • Asset management and change control for IT teamsnot PostgreSQL

PostgreSQL

  • Transaction processingnot Freshservice
  • Data storagenot Freshservice
  • Application backendnot Freshservice
  • Reportingnot Freshservice
  • Data analyticsnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

PostgreSQL

  • Requires manual scaling across multiple machines for very large deployments
  • Performance tuning requires deep knowledge of database internals
  • No built-in graphical admin interface; command-line tools are primary method

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

PostgreSQL

Free

No published plan breakdown. See the PostgreSQL review.

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose PostgreSQL if

  • You need acid compliance.
  • You want to start without paying.
  • You work on Linux, Windows, macOS, BSD, Unix.
  • You also want json/jsonb support.
PostgreSQL review

Questions people ask

Is Freshservice or PostgreSQL better?
Neither clearly leads. Freshservice starts at $19/month and PostgreSQL at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or PostgreSQL?
PostgreSQL has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for PostgreSQL.
Does Freshservice or PostgreSQL run on more platforms?
Freshservice runs on Web, Ios, Android. PostgreSQL runs on Linux, Windows, macOS, BSD, Unix.
Can I use PostgreSQL for free?
Yes. PostgreSQL has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what PostgreSQL is typically brought in for.
What can Freshservice do that PostgreSQL cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. PostgreSQL covers ACID Compliance, JSON/JSONB Support, Full-text Search, Extensibility.

Answered from the vendors’ own pages

PostgreSQL: Is PostgreSQL completely free?

Yes. PostgreSQL is completely free and open source with no licensing fees or restrictions on use.

Source
PostgreSQL: What platforms does PostgreSQL run on?

PostgreSQL runs on all major operating systems including Linux, Windows, macOS, BSD, and commercial Unix variants, and has been proven highly scalable managing terabytes to petabytes of data.

Source
PostgreSQL: What procedural languages are supported?

PostgreSQL supports stored functions and procedures in multiple languages including PL/pgSQL, Perl, Python, Tcl, Java, JavaScript, R, and Rust.

Source
PostgreSQL: What is ACID compliance in PostgreSQL?

PostgreSQL has been ACID-compliant since 2001, ensuring data integrity through atomicity, consistency, isolation, and durability guarantees for all transactions.

Source
PostgreSQL: Does PostgreSQL support JSON data?

Yes. PostgreSQL supports JSON and JSONB data types for storing and querying JSON documents, along with XML and other document formats.

Source
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