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Software · head to head

Amazon Redshift vs Salesforce Service Cloud

Amazon Redshift logo

Amazon Redshift

Software

Fast, scalable cloud data warehouse from AWS

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Redshift has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Redshift on-demand pricing runs up to 75% higher than competitors like Snowflake and BigQuery; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Amazon Redshift covers Columnar Storage, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Amazon Redshift and Salesforce Service Cloud actually diverge.

Attributes where Amazon Redshift and Salesforce Service Cloud differ
AttributeAmazon RedshiftSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
Founded20121999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Redshift

  • Columnar Storage
  • Massively Parallel
  • Machine Learning
  • AQUA Acceleration
  • Data Sharing
  • Federated Query
  • Concurrency Scaling
  • S3

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Redshift

  • Business intelligencenot Salesforce Service Cloud
  • Data warehousingnot Salesforce Service Cloud
  • Real-time analyticsnot Salesforce Service Cloud
  • Reportingnot Salesforce Service Cloud
  • Machine learningnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Amazon Redshift
  • Field servicenot Amazon Redshift
  • Self-service portalsnot Amazon Redshift
  • AI-powered supportnot Amazon Redshift

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Redshift

  • On-demand pricing runs up to 75% higher than competitors like Snowflake and BigQuery
  • Requires significant manual tuning including managing concurrency scaling costs and configuring Workload Management queues
  • Performance degrades without proper design of distribution keys and sort keys
  • Limited elastic resize options - can only halve or double current cluster size
  • AWS lock-in makes it unsuitable for multi-cloud architectures

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Amazon Redshift

Free
  • Free TrialFree
    • 750 DC2.Large hours
    • 2 months free
    • Full features
  • On-Demand$0.25/hour
    • Pay per node hour
    • All features
    • Standard support

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Amazon Redshift if

  • You need columnar storage.
  • You want to start without paying.
  • You also want massively parallel.
Amazon Redshift review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Amazon Redshift or Salesforce Service Cloud better?
Neither clearly leads. Amazon Redshift starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Redshift or Salesforce Service Cloud?
Amazon Redshift has a free tier; the other does not. Paid plans start at Free for Amazon Redshift and $25/month for Salesforce Service Cloud.
Does Amazon Redshift or Salesforce Service Cloud run on more platforms?
Amazon Redshift runs on Web. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Amazon Redshift for free?
Yes. Amazon Redshift has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Amazon Redshift best used for?
Amazon Redshift is most often used for business intelligence, data warehousing, real-time analytics, reporting. Of those, business intelligence and data warehousing are not what Salesforce Service Cloud is typically brought in for.
What can Amazon Redshift do that Salesforce Service Cloud cannot?
Amazon Redshift covers Columnar Storage, Massively Parallel, Machine Learning, AQUA Acceleration. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Web support.

Answered from the vendors’ own pages

Amazon Redshift: What deployment options does Amazon Redshift offer?

Redshift offers Provisioned Cluster (with RA3 or DC2 nodes) and Serverless options to match varying workloads. The new Redshift RG instance family, powered by Graviton, delivers 2.4x faster performance than RA3 at 30% lower cost per vCPU.

Source
Amazon Redshift: What does Amazon Redshift cost?

Provisioned cluster pricing: RA3 on-demand starts at $1.086/hour for ra3.xlplus. Serverless costs approximately $0.375 per RPU-hour with 4-RPU minimum (roughly $1.50/hour active workload). Managed storage costs $0.024/GB-month.

Source
Amazon Redshift: Does Redshift work with data lakes?

Yes, Redshift's integrated data lake query engine processes workloads on Apache Iceberg tables and other supported formats in Amazon S3, allowing you to run SQL analytics across your data warehouse and data lake from the same engine.

Source
Amazon Redshift: Is there a free tier for Amazon Redshift?

AWS offers a free trial with $300 USD in Serverless credits valid for 90 days, but Redshift is not part of the permanent AWS Free Tier.

Source
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