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Database & Data Management · head to head

Amazon RDS vs Salesforce Service Cloud

Amazon RDS logo

Amazon RDS

Database & Data Management

Set up, operate, and scale a relational database in the cloud

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon RDS no super-user access or direct host connectivity limits advanced customization; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Amazon RDS covers Multiple DB Engines, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Amazon RDS and Salesforce Service Cloud actually diverge.

Attributes where Amazon RDS and Salesforce Service Cloud differ
AttributeAmazon RDSSalesforce Service Cloud
Starting priceOn request$25/month
Pricing modelUnknownsubscription
PlatformsAWS Cloud, Multi-AZ, Multi-regionWeb, Ios, Android
CategoryDatabase & Data ManagementCustomer Support
Founded20061999

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon RDS

  • Multiple DB Engines
  • Automated Backups
  • Multi-AZ Deployment
  • Read Replicas
  • Encryption
  • Performance Insights
  • Automatic Scaling
  • MySQL

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon RDS

  • Transaction processingnot Salesforce Service Cloud
  • Data storagenot Salesforce Service Cloud
  • Application backendnot Salesforce Service Cloud
  • Reportingnot Salesforce Service Cloud
  • Data analyticsnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Amazon RDS
  • Field servicenot Amazon RDS
  • Self-service portalsnot Amazon RDS
  • AI-powered supportnot Amazon RDS

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon RDS

  • No super-user access or direct host connectivity limits advanced customization
  • Pricing unpredictable and expensive compared to GCP alternatives with equivalent features
  • Limited access to system procedures and tables requiring advanced permissions
  • No Oracle RAC (Real Application Clusters) support for high-availability Oracle deployments

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Amazon RDS

On request

No published plan breakdown. See the Amazon RDS review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Amazon RDS if

  • You need multiple db engines.
  • You work on AWS Cloud, Multi-AZ, Multi-region.
  • You also want automated backups.
Amazon RDS review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Amazon RDS or Salesforce Service Cloud better?
Neither clearly leads. Amazon RDS starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon RDS or Salesforce Service Cloud?
Amazon RDS starts at On request and Salesforce Service Cloud at $25/month.
Does Amazon RDS or Salesforce Service Cloud run on more platforms?
Amazon RDS runs on AWS Cloud, Multi-AZ, Multi-region. Salesforce Service Cloud runs on Web, Ios, Android.
What is Amazon RDS best used for?
Amazon RDS is most often used for transaction processing, data storage, application backend, reporting. Of those, transaction processing and data storage are not what Salesforce Service Cloud is typically brought in for.
What can Amazon RDS do that Salesforce Service Cloud cannot?
Amazon RDS covers Multiple DB Engines, Automated Backups, Multi-AZ Deployment, Read Replicas. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Web support.

Answered from the vendors’ own pages

Amazon RDS: What databases does Amazon RDS support?

Amazon RDS supports Amazon Aurora, PostgreSQL, MySQL, MariaDB, Oracle Database, and Microsoft SQL Server as managed database engines.

Source
Amazon RDS: Does Amazon RDS handle backups automatically?

Yes. Amazon RDS automates backup configuration, backing up your database and transaction logs. Blue/Green Deployments allow safer updates by mirroring production in staging before applying changes.

Source
Amazon RDS: How does Amazon RDS Proxy improve performance?

Amazon RDS Proxy is a managed database proxy that makes applications more scalable by reducing database connection overhead, more resilient to database failures, and more secure through built-in authentication.

Source
Amazon RDS: Does Amazon RDS provide read replicas?

Yes. Amazon RDS supports read replicas across availability zones and regions, enabling horizontal scaling of read capacity while maintaining a single write primary.

Source
Amazon RDS: Can I access the host directly via SSH or Remote Desktop?

No. Amazon RDS does not allow direct host access via SSH, Telnet, or Windows Remote Desktop Connection. Database access is limited to database clients and management console.

Source
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