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Yellow.ai vs Comm100

Yellow.ai logo

Yellow.ai

Software

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite
Comm100 logo

Comm100

Software

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • They diverge on capability: Yellow.ai covers AI chatbots, Comm100 covers Live chat.

Where they differ

Only the attributes on which Yellow.ai and Comm100 actually diverge.

Attributes where Yellow.ai and Comm100 differ
AttributeYellow.aiComm100
Starting priceOn request$29/month
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Ios, Android
Founded20162009

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Multi-channel support
  • Analytics dashboard
  • HubSpot
  • Slack
  • Mobile support
  • Messaging apps support

Only in Comm100

  • Live chat
  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Microsoft Dynamics
  • SAP

Both cover

  • Zendesk
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Comm100

Comm100

  • Live chat and messaging support with agent routingnot Yellow.ai
  • Running chat campaigns and AI assisted support on a websitenot Yellow.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Pricing, plan by plan

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Which should you pick?

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Choose Comm100 if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Comm100 review

Questions people ask

Is Yellow.ai or Comm100 better?
Neither clearly leads. Yellow.ai starts at On request and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Yellow.ai or Comm100?
Yellow.ai starts at On request and Comm100 at $29/month.
Does Yellow.ai or Comm100 run on more platforms?
Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants. Comm100 runs on Web, Ios, Android.
What is Yellow.ai best used for?
Yellow.ai is most often used for businesses wanting to trial an ai chat agent before committing to per-resolution or enterprise billing. Of those, businesses wanting to trial an ai chat agent before committing to per-resolution or enterprise billing is not what Comm100 is typically brought in for.
What can Yellow.ai do that Comm100 cannot?
Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. Both handle Zendesk, Salesforce, Web support.
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