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Technology · head to head

Userpilot vs Whatfix

Userpilot logo

Userpilot

Technology

Product analytics and in-app onboarding platform.

From
Free
Rated
-
Full reviewWebsite
Whatfix logo

Whatfix

LMS

In-application guidance and walkthroughs layered over enterprise software you did not build

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Userpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier; Whatfix whatfix publishes no pricing, and contracts are typically scoped per target application, so extending guidance from Salesforce to Workday is a new commercial negotiation rather than a configuration change.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Userpilot and Whatfix actually diverge.

Attributes where Userpilot and Whatfix differ
AttributeUserpilotWhatfix
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWeb, iOS, Android, APIWeb, Windows, macOS, iOS, Android
CategoryTechnologyLMS

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Userpilot

Nothing recorded that Whatfix does not also cover.

Only in Whatfix

  • Interactive walkthroughs
  • Self-help widget
  • Smart tips and beacons
  • Mirror sandbox
  • Product Analytics
  • Desktop and mobile support
  • Content localisation
  • Segmentation

What people use each for

The jobs each tool is most often brought in to do.

Userpilot

  • SaaS companies optimising user onboarding and activationnot Whatfix
  • Product teams collecting user feedback and identifying churn drivers via session replaynot Whatfix
  • Customer success teams using in-app guides and contextual helpnot Whatfix
  • Growth teams orchestrating multi-channel campaigns across email and in-appnot Whatfix
  • Product managers measuring adoption and engagement across user cohortsnot Whatfix

Whatfix

  • An ERP or CRM go-live where thousands of employees must change how they work and classroom training will not reach them allnot Userpilot
  • Reducing support tickets on a system where the same five questions account for most of the help desk volumenot Userpilot
  • Improving data quality by placing field-level guidance where users consistently enter the wrong valuenot Userpilot
  • A regulated organisation that needs employees to practise a process in a simulated environment before touching production datanot Userpilot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Userpilot

  • Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
  • Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
  • Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
  • Enterprise pricing not published; custom negotiations required for large-scale deployments

Whatfix

  • Whatfix publishes no pricing, and contracts are typically scoped per target application, so extending guidance from Salesforce to Workday is a new commercial negotiation rather than a configuration change.
  • Overlays are anchored to interface elements, so when the underlying vendor ships a UI change your guidance can break silently, and the user sees a walkthrough pointing at a button that has moved; ongoing content ownership is mandatory, not optional.
  • It masks poor interface design rather than fixing it, and organisations sometimes use it to avoid confronting a badly configured system, which leaves the underlying inefficiency in place and adds an annual licence to it.
  • Building good content is real work. A meaningful rollout takes weeks of authoring and testing per application, and the internal effort usually exceeds what the business case assumed.
  • Adding a JavaScript overlay to systems holding HR and financial data triggers a serious security review in regulated industries, and some organisations cannot get approval to inject third-party script into their ERP at all.

Pricing, plan by plan

Userpilot

Free
  • Starter$299/month
    • Up to 2,000 monthly active users
    • In-app engagement
    • User segmentation
  • Growth$849/month (marked 'Most Popular')
    • 2,000 to 100,000 monthly active users
    • All Starter features
    • Advanced product analytics
  • Enterprise$undefined/variable
    • Custom monthly active user levels
    • All Growth features
    • Premium integrations

Whatfix

On request
  • Whatfix$undefined/year
    • Annual contract priced by application and user volume
    • Each target application typically licensed separately
    • Mirror and Product Analytics sold as additional modules

Which should you pick?

Choose Userpilot if

  • You want to start without paying.
  • You work on Web, iOS, Android, API.
Userpilot review

Choose Whatfix if

  • You need interactive walkthroughs.
  • You work on Web, Windows, macOS, iOS, Android.
  • You also want self-help widget.
Whatfix review

Questions people ask

Is Userpilot or Whatfix better?
Neither clearly leads. Userpilot starts at Free and Whatfix at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Userpilot or Whatfix?
Userpilot has a free tier; the other does not. Paid plans start at Free for Userpilot and On request for Whatfix.
Does Userpilot or Whatfix run on more platforms?
Userpilot runs on Web, iOS, Android, API. Whatfix runs on Web, Windows, macOS, iOS, Android.
Can I use Userpilot for free?
Yes. Userpilot has a free tier, so you can try it without paying. Whatfix starts at On request.
What is Userpilot best used for?
Userpilot is most often used for saas companies optimising user onboarding and activation, product teams collecting user feedback and identifying churn drivers via session replay, customer success teams using in-app guides and contextual help, growth teams orchestrating multi-channel campaigns across email and in-app. Of those, saas companies optimising user onboarding and activation and product teams collecting user feedback and identifying churn drivers via session replay are not what Whatfix is typically brought in for.
What can Userpilot do that Whatfix cannot?
Whatfix covers Interactive walkthroughs, Self-help widget, Smart tips and beacons, Mirror sandbox.

Answered from the vendors’ own pages

Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source
Whatfix: How much does Whatfix cost?

It is not published. Pricing is annual and scoped by application and user volume, with Mirror and Product Analytics as separate modules.

Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source
Whatfix: How does it compare with WalkMe?

Functionally similar. The commercial difference is that SAP acquired WalkMe in 2024, so non-SAP buyers increasingly shortlist Whatfix as the independent alternative.

Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source
Whatfix: Does it require changes to the target application?

No. It works as an overlay injected via a browser extension or a script, which is why the security review matters more than the technical effort.

Whatfix: Will guidance break when the vendor updates the UI?

It can. Content needs an owner who monitors and repairs it after vendor releases.

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