Logging · head to head
Traceloop vs incident.io
Traceloop
Logging
LLM reliability platform with open-source observability and evaluation
- From
- Free
- Rated
- -
incident.io
Logging
Software reliability platform with on-call management and agentic root cause analysis
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Traceloop free tier limited to 50k spans per month and 24-hour retention, restricting production use; incident.io free plan limited to single team and basic features
- They diverge on capability: Traceloop covers Open-source SDK (OpenLLMetry), incident.io covers Intelligent alert routing.
Where they differ
Only the attributes on which Traceloop and incident.io actually diverge.
| Attribute | Traceloop | incident.io |
|---|---|---|
| Pricing model | Freemium with pay-as-you-go enterprise option | subscription |
| Platforms | Cloud, On-premises, Air-gapped, Python, TypeScript, Go, Ruby | Web, Slack, Microsoft Teams |
| Founded | Unknown | 2021 |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Logging).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Traceloop
- Open-source SDK (OpenLLMetry)
- Multi-provider support
- Observability platform integration
- Framework support
- Monitoring dashboard
- Evaluation system
- Deployment flexibility
Only in incident.io
- Intelligent alert routing
- Agentic root cause analysis
- On-call scheduling
- Slack and Teams integration
- AI call transcription
- Status pages
- Workflow automation
What people use each for
The jobs each tool is most often brought in to do.
Traceloop
- Monitoring LLM application performance in productionnot incident.io
- Instrumenting LLM apps with minimal code overheadnot incident.io
- Continuous evaluation and quality scoring of LLM outputsnot incident.io
- Debugging LLM application issues with full trace visibilitynot incident.io
- Integrating observability data into existing monitoring stacksnot incident.io
incident.io
- Manage incident response workflows in Slacknot Traceloop
- Automatically investigate root causes with AInot Traceloop
- Maintain on-call schedules across teamsnot Traceloop
- Track incident metrics and trendsnot Traceloop
- Communicate status to customers automaticallynot Traceloop
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Traceloop
- Free tier limited to 50k spans per month and 24-hour retention, restricting production use
- Company acquisition by ServiceNow creates uncertainty about future roadmap
- Requires integration with separate observability platforms for visualization
- Less feature-rich than dedicated LLM evaluation platforms
incident.io
- Free plan limited to single team and basic features
- Per-user pricing increases costs for larger teams
- Agentic features may require additional integrations
- Advanced features concentrated in higher price tiers
Pricing, plan by plan
Traceloop
Free- FreeFree
- 50,000 spans per month
- Up to 5 seats
- 24-hour data retention
- Enterprise$undefined/custom
- Unlimited spans per month
- Unlimited seats
- Custom data retention
incident.io
Free- BasicFree
- Slack and Teams support
- Single team on-call
- Status pages
- Pro$25/user-month
- All Team features
- Advanced insights
- Custom dashboards
- Enterprise$undefined/custom
- All Pro features
- Dedicated success manager
- Advanced access controls
Which should you pick?
Choose Traceloop if
- You need open-source sdk (openllmetry).
- You want to start without paying.
- You work on Cloud, On-premises, Air-gapped, Python, TypeScript, Go, Ruby.
- You also want multi-provider support.
Choose incident.io if
- You need intelligent alert routing.
- You want to start without paying.
- You work on Web, Slack, Microsoft Teams.
- You also want agentic root cause analysis.
Questions people ask
- Is Traceloop or incident.io better?
- Neither clearly leads. Traceloop starts at Free and incident.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Traceloop or incident.io?
- Traceloop starts at Free and incident.io at Free.
- Does Traceloop or incident.io run on more platforms?
- Traceloop runs on Cloud, On-premises, Air-gapped, Python, TypeScript, Go, Ruby. incident.io runs on Web, Slack, Microsoft Teams.
- Can I use Traceloop for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Traceloop best used for?
- Traceloop is most often used for monitoring llm application performance in production, instrumenting llm apps with minimal code overhead, continuous evaluation and quality scoring of llm outputs, debugging llm application issues with full trace visibility. Of those, monitoring llm application performance in production and instrumenting llm apps with minimal code overhead are not what incident.io is typically brought in for.
- What can Traceloop do that incident.io cannot?
- Traceloop covers Open-source SDK (OpenLLMetry), Multi-provider support, Observability platform integration, Framework support. incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration.
Answered from the vendors’ own pages
Traceloop: Is OpenLLMetry open-source?
Yes, OpenLLMetry is Traceloop's open-source SDK built on OpenTelemetry standards. It allows teams to instrument LLM applications with just 2 lines of code and send data to 25+ observability platforms.
Sourceincident.io: What is included in the free incident.io plan?
The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.
SourceTraceloop: What is the impact of ServiceNow acquisition?
Traceloop is joining ServiceNow, representing a strategic acquisition that will broaden enterprise adoption and integration capabilities. Current operations continue with free and enterprise options available.
Sourceincident.io: How much does on-call management cost?
On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.
SourceTraceloop: How many LLM providers and frameworks does Traceloop support?
Traceloop supports 20+ LLM providers including OpenAI and Anthropic, and integrates with frameworks like LangChain and LlamaIndex. It can send data to 25+ observability platforms.
Sourceincident.io: Can incident.io integrate with my existing tools?
incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.
Sourceincident.io: What SLA does incident.io offer?
Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.
SourceRelated pages
More on incident.io
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