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Software · head to head

SmartKarrot vs Akita

SmartKarrot logo

SmartKarrot

Software

Intelligent Customer Success Platform

From
$499/month
Rated
-
Full reviewWebsite
Akita logo

Akita

Software

Customer Success Without the Complexity

From
$160/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SmartKarrot the entry Basic plan starts at $15,000 per year and includes only 5 users; Akita starts at $49 a month with no free tier, only a 14 day trial
  • They diverge on capability: SmartKarrot covers Customer 360, Akita covers Health scores.

Where they differ

Only the attributes on which SmartKarrot and Akita actually diverge.

Attributes where SmartKarrot and Akita differ
AttributeSmartKarrotAkita
Starting price$499/month$160/month

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown), founded (2018).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SmartKarrot

  • Customer 360
  • Health monitoring
  • Playbook automation
  • Success planning
  • Touchpoints tracking
  • Slack

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Stripe

Both cover

  • Salesforce
  • HubSpot
  • Intercom
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

SmartKarrot

  • Tracking customer onboarding phases and account health for a SaaS businessnot Akita
  • Segmenting accounts and users to target customer success playsnot Akita
  • Reporting on customer success outcomes with embedded BI dashboardsnot Akita

Akita

  • Centralising customer data and product activity for a customer success teamnot SmartKarrot
  • Building health scores to flag at-risk accountsnot SmartKarrot
  • Segmenting customers and triggering automated playbooksnot SmartKarrot
  • Identifying expansion revenue opportunitiesnot SmartKarrot
  • Task and workflow management for CSMsnot SmartKarrot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SmartKarrot

  • The entry Basic plan starts at $15,000 per year and includes only 5 users
  • All plans are billed annually with no monthly option
  • Basic includes only 2 third party integrations, Growth 3 and Pro 4
  • Usage tracking is limited to 1 SaaS product on Growth and 3 on Pro
  • Growth, Pro and Enterprise plans are all Contact Sales with no published price
  • Basic support is email-based only, with a dedicated CSM starting at Growth
  • SmartKonversation call intelligence is a paid add-on rather than an included feature on Basic, Growth or Pro
  • SmartOps advanced AI trends is an add-on available only on the Enterprise plan
  • Additional Lite users are billed at $10 per user per month on top of the plan fee

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Pricing, plan by plan

SmartKarrot

$499/month
  • Professional$499/month
    • Health scores
    • Playbooks
    • Customer 360
  • Enterprise$1299/month
    • AI insights
    • Custom workflows
    • Advanced analytics

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Which should you pick?

Choose SmartKarrot if

  • You need customer 360.
  • You also want health monitoring.
SmartKarrot review

Choose Akita if

  • You need health scores.
  • You also want customer segments.
Akita review

Questions people ask

Is SmartKarrot or Akita better?
Neither clearly leads. SmartKarrot starts at $499/month and Akita at $160/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SmartKarrot or Akita?
SmartKarrot starts at $499/month and Akita at $160/month.
Does SmartKarrot or Akita run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is SmartKarrot best used for?
SmartKarrot is most often used for tracking customer onboarding phases and account health for a saas business, segmenting accounts and users to target customer success plays, reporting on customer success outcomes with embedded bi dashboards. Of those, tracking customer onboarding phases and account health for a saas business and segmenting accounts and users to target customer success plays are not what Akita is typically brought in for.
What can SmartKarrot do that Akita cannot?
SmartKarrot covers Customer 360, Health monitoring, Playbook automation, Success planning. Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Both handle Salesforce, HubSpot, Intercom, Web support.
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