Softwr

Government · head to head

SeeClickFix vs Semperis

SeeClickFix logo

SeeClickFix

Government

311 Citizen Request Management

From
$300/month
Free plan
No
Full reviewWebsite
Semperis logo

Semperis

Cybersecurity

Identity threat detection and Active Directory forest recovery for AD, Entra ID and Okta, from a privately held US vendor.

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published; Semperis scope is limited to Active Directory, Entra ID and Okta, so an organisation whose critical identity lives elsewhere gets little from it, and the recovery value declines in direct proportion to how much has already moved off on-premises AD.
  • They diverge on capability: SeeClickFix covers Issue Reporting, Semperis covers Active Directory Forest Recovery.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which SeeClickFix and Semperis actually diverge.

Attributes where SeeClickFix and Semperis differ
AttributeSeeClickFixSemperis
Starting price$300/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb
CategoryGovernmentCybersecurity
Founded2008Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • Esri ArcGIS
  • CityWorks
  • Salesforce

Only in Semperis

  • Active Directory Forest Recovery
  • Malware-free restore
  • Replication-stream monitoring
  • Automated rollback
  • Attack indicator scoring
  • Entra ID and Okta coverage
  • Purple Knight
  • Forest Druid

What people use each for

The jobs each tool is most often brought in to do.

SeeClickFix

  • Citizen Servicesnot Semperis
  • Records Managementnot Semperis
  • Public Safetynot Semperis
  • Civic Engagementnot Semperis

Semperis

  • An organisation that cannot answer an auditor or insurer asking how long it would take to rebuild Active Directory after a destructive attacknot SeeClickFix
  • Post-incident recovery where domain controllers are compromised and restoring from system-state backup would reintroduce the attacker's footholdnot SeeClickFix
  • Continuous detection of privileged group changes and directory-level tampering that domain controller security logs missnot SeeClickFix
  • Hybrid estates where AD, Entra ID and Okta all matter and no single tool currently shows changes across the threenot SeeClickFix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

Semperis

  • Scope is limited to Active Directory, Entra ID and Okta, so an organisation whose critical identity lives elsewhere gets little from it, and the recovery value declines in direct proportion to how much has already moved off on-premises AD.
  • The licence buys tooling, not a proven runbook: forest recovery is only worth what your last rehearsal demonstrated, and a plan that has never been executed end to end in a lab is an untested assumption regardless of what was purchased.
  • It overlaps with backup and directory management products from Quest, Veeam, Commvault and others, so the buyer must argue internally why a dedicated product is needed alongside a backup contract that already claims to protect Active Directory.
  • Running Directory Services Protector well requires someone who understands AD internals, replication metadata and Tier 0 attack paths, and without that person the alerts on privileged changes are either ignored or auto-reverted in ways that break legitimate administration.
  • Licensing is driven by identity object counts, so directories carrying years of stale user accounts and service principals pay for objects that should have been deleted, and the cleanup project that would reduce the bill is the one nobody has time for.

Pricing, plan by plan

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

Semperis

On request

No published plan breakdown. See the Semperis review.

Which should you pick?

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Choose Semperis if

  • You need active directory forest recovery.
  • You also want malware-free restore.
Semperis review

Questions people ask

Is SeeClickFix or Semperis better?
Neither clearly leads. SeeClickFix starts at $300/month and Semperis at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SeeClickFix or Semperis?
SeeClickFix starts at $300/month and Semperis at On request.
Does SeeClickFix or Semperis run on more platforms?
SeeClickFix runs on Web, Ios, Android. Semperis runs on Web.
What is SeeClickFix best used for?
SeeClickFix is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Semperis is typically brought in for.
What can SeeClickFix do that Semperis cannot?
SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics. Semperis covers Active Directory Forest Recovery, Malware-free restore, Replication-stream monitoring, Automated rollback.

Answered from the vendors’ own pages

Semperis: Does this replace my backups?

No. It replaces the Active Directory recovery procedure specifically. You still need backups for everything else, and the point of Semperis is that a generic system-state backup of a domain controller is a poor way to recover a forest because it restores the operating system along with whatever compromised it.

Semperis: Is it useful if we are cloud-only on Entra ID?

Partly. Directory Services Protector covers Entra ID and Okta for change tracking and posture, but the forest recovery product, which is the strongest reason to buy, applies to on-premises Active Directory. A genuinely cloud-only organisation should weigh it against Microsoft's own tooling.

Semperis: Are Purple Knight and Forest Druid really free?

Yes, both are free downloads with no licence requirement, and they are widely used by organisations that are not Semperis customers. They are also, transparently, the top of the sales funnel.

Semperis: How long does forest recovery actually take?

The honest answer is whatever your rehearsal took. The vendor's case is hours instead of days, and automation genuinely removes most manual steps, but the number that matters for your board is the one from a test in your own environment.

Semperis: Does it require agents on domain controllers?

It collects directory changes from the AD replication stream, which is what lets it see changes that bypass the security log. Deployment details vary by product and version, so confirm the exact architecture against your domain controller change-control rules.

Share

Related pages

More on SeeClickFix

More on Semperis

Keep looking

Other head to heads