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Technology · head to head

Okta vs Sprinklr Service

Okta logo

Okta

Technology

The identity platform for builders

From
Free
Rated
-
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Okta has a free tier, so it costs nothing to try first.
  • Each has a real cost: Okta requires $1,500 annual minimum contract; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Okta covers Single sign-on (SSO), Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Okta and Sprinklr Service actually diverge.

Attributes where Okta and Sprinklr Service differ
AttributeOktaSprinklr Service
Starting priceFreeOn request
Pricing modelUnknownquote
Free tierYesNo
PlatformsWeb, SaaSWeb, Ios, Android
CategoryTechnologyCustomer Support

Identical on both: user rating (Not yet rated), founded (2009).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Okta

  • Single sign-on (SSO)
  • Multi-factor authentication
  • Lifecycle management
  • Universal directory
  • API access management
  • B2B integration
  • Passwordless authentication
  • Adaptive MFA

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • SAP
  • Oracle

Both cover

  • Salesforce
  • SOC2
  • ISO27001
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Okta

  • Employee SSOnot Sprinklr Service
  • Customer identitynot Sprinklr Service
  • B2B integrationnot Sprinklr Service
  • Zero Trust securitynot Sprinklr Service
  • Compliancenot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Okta
  • Social customer carenot Okta
  • Unified CXnot Okta
  • Voice of customernot Okta

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Okta

  • Requires $1,500 annual minimum contract
  • Admin-only MFA can be vulnerable to push notification fatigue attacks
  • Implementation requires significant services and integration fees in year one

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Okta

Free
  • Starter Suite$6/user/month
    • SSO
    • MFA
    • Universal Directory
  • Core Essentials Suite$14/user/month
    • Adaptive MFA
    • Privileged Access
    • Lifecycle Management
  • Essentials Suite$17/user/month
    • Same as Core Essentials
    • Most popular
  • Professional Suite$undefined/custom
    • Device Access
    • Identity Security Posture
    • Threat Protection

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Okta if

  • You need single sign-on (sso).
  • You want to start without paying.
  • You work on Web, SaaS.
  • You also want multi-factor authentication.
Okta review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Okta or Sprinklr Service better?
Neither clearly leads. Okta starts at Free and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Okta or Sprinklr Service?
Okta has a free tier; the other does not. Paid plans start at Free for Okta and On request for Sprinklr Service.
Does Okta or Sprinklr Service run on more platforms?
Okta runs on Web, SaaS. Sprinklr Service runs on Web, Ios, Android.
Can I use Okta for free?
Yes. Okta has a free tier, so you can try it without paying. Sprinklr Service starts at On request.
What is Okta best used for?
Okta is most often used for employee sso, customer identity, b2b integration, zero trust security. Of those, employee sso and customer identity are not what Sprinklr Service is typically brought in for.
What can Okta do that Sprinklr Service cannot?
Okta covers Single sign-on (SSO), Multi-factor authentication, Lifecycle management, Universal directory. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Both handle Salesforce, SOC2, ISO27001, HIPAA.

Answered from the vendors’ own pages

Okta: What is the minimum contract for Okta Workforce Identity?

Okta requires a $1,500 annual minimum contract for Workforce Identity plans. Pricing starts at $6 per user per month (Starter) and ranges to $17 per user per month (Essentials), billed annually.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Okta: Does Okta offer a free trial?

Yes, Okta provides a 30-day free trial so customers can explore all product capabilities before committing to a paid plan.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
Okta: How many pre-built integrations does Okta support?

Okta offers over 7,000 pre-built integrations with popular enterprise applications including Salesforce, Slack, Workday, Box, Confluence, and Zendesk.

Source
Okta: What security features does Okta provide for admins?

Okta provides multi-factor authentication, adaptive MFA, single logout, and identity threat detection and response. However, only 94% of Okta customers have MFA enabled for administrators.

Source
Okta: Can Okta integrate with on-premises directories?

Yes, Okta's Universal Directory and lifecycle management support cloud and on-premises identity sources, including Active Directory and LDAP.

Source
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