Softwr

Customer Support · head to head

HappyFox vs Okta

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Okta logo

Okta

Technology

The identity platform for builders

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Okta has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Okta requires $1,500 annual minimum contract
  • They diverge on capability: HappyFox covers Ticketing, Okta covers Single sign-on (SSO).

Where they differ

Only the attributes on which HappyFox and Okta actually diverge.

Attributes where HappyFox and Okta differ
AttributeHappyFoxOkta
Starting price$29/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, SaaS
CategoryCustomer SupportTechnology
Founded20122009

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Microsoft Teams
  • Jira

Only in Okta

  • Single sign-on (SSO)
  • Multi-factor authentication
  • Lifecycle management
  • Universal directory
  • API access management
  • B2B integration
  • Passwordless authentication
  • Adaptive MFA

Both cover

  • Salesforce
  • Slack
  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Okta
  • Managing internal and customer support requests in one queuenot Okta

Okta

  • Employee SSOnot HappyFox
  • Customer identitynot HappyFox
  • B2B integrationnot HappyFox
  • Zero Trust securitynot HappyFox
  • Compliancenot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Okta

  • Requires $1,500 annual minimum contract
  • Admin-only MFA can be vulnerable to push notification fatigue attacks
  • Implementation requires significant services and integration fees in year one

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Okta

Free
  • Starter Suite$6/user/month
    • SSO
    • MFA
    • Universal Directory
  • Core Essentials Suite$14/user/month
    • Adaptive MFA
    • Privileged Access
    • Lifecycle Management
  • Essentials Suite$17/user/month
    • Same as Core Essentials
    • Most popular
  • Professional Suite$null/custom
    • Device Access
    • Identity Security Posture
    • Threat Protection

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose Okta if

  • You need single sign-on (sso).
  • You want to start without paying.
  • You work on Web, SaaS.
  • You also want multi-factor authentication.
Okta review

Questions people ask

Is HappyFox or Okta better?
Neither clearly leads. HappyFox starts at $29/month and Okta at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Okta?
Okta has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for Okta.
Does HappyFox or Okta run on more platforms?
HappyFox runs on Web, Ios, Android. Okta runs on Web, SaaS.
Can I use Okta for free?
Yes. Okta has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Okta is typically brought in for.
What can HappyFox do that Okta cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Okta covers Single sign-on (SSO), Multi-factor authentication, Lifecycle management, Universal directory. Both handle Salesforce, Slack, SOC2, ISO27001.

Answered from the vendors’ own pages

Okta: What is the minimum contract for Okta Workforce Identity?

Okta requires a $1,500 annual minimum contract for Workforce Identity plans. Pricing starts at $6 per user per month (Starter) and ranges to $17 per user per month (Essentials), billed annually.

Source
Okta: Does Okta offer a free trial?

Yes, Okta provides a 30-day free trial so customers can explore all product capabilities before committing to a paid plan.

Source
Okta: How many pre-built integrations does Okta support?

Okta offers over 7,000 pre-built integrations with popular enterprise applications including Salesforce, Slack, Workday, Box, Confluence, and Zendesk.

Source
Okta: What security features does Okta provide for admins?

Okta provides multi-factor authentication, adaptive MFA, single logout, and identity threat detection and response. However, only 94% of Okta customers have MFA enabled for administrators.

Source
Okta: Can Okta integrate with on-premises directories?

Yes, Okta's Universal Directory and lifecycle management support cloud and on-premises identity sources, including Active Directory and LDAP.

Source
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Related pages

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