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Software · head to head

Monday.com vs PagerDuty

Monday.com logo

Monday.com

Software

A platform built for a new way of working

From
Free
Rated
-
Full reviewWebsite
PagerDuty logo

PagerDuty

Software

Real-time operations for real-time business

From
$21/month
Rated
-
Full reviewWebsite

The short version

  • Only Monday.com has a free tier, so it costs nothing to try first.
  • Each has a real cost: Monday.com expensive at scale with 3-seat minimum and costs increasing quickly with team size; PagerDuty aIOps, status pages, and live call routing are expensive add-ons not included in base plans, significantly increasing total cost
  • They diverge on capability: Monday.com covers Customizable workflows, PagerDuty covers Incident response.

Where they differ

Only the attributes on which Monday.com and PagerDuty actually diverge.

Attributes where Monday.com and PagerDuty differ
AttributeMonday.comPagerDuty
Starting priceFree$21/month
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb, Ios, Android, Api
Founded20122009

Identical on both: pricing model (Unknown), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Monday.com

  • Customizable workflows
  • Multiple views (Kanban, Gantt, Calendar)
  • Automation engine
  • Real-time collaboration
  • Mobile apps
  • Forms
  • Dashboards
  • Workload management

Only in PagerDuty

  • Incident response
  • On-call management
  • Alert grouping
  • Escalation policies
  • Mobile incident management
  • Postmortems
  • Status pages
  • Event intelligence

Both cover

  • Slack
  • Microsoft Teams
  • Jira
  • SOC2
  • ISO27001
  • HIPAA
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Monday.com

  • Project managementnot PagerDuty
  • Sales CRMnot PagerDuty
  • Marketing campaignsnot PagerDuty
  • HR processesnot PagerDuty
  • IT ticketingnot PagerDuty

PagerDuty

  • Incident managementnot Monday.com
  • On-call schedulingnot Monday.com
  • Real-time alertingnot Monday.com
  • Service reliabilitynot Monday.com
  • Digital operationsnot Monday.com

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Monday.com

  • Expensive at scale with 3-seat minimum and costs increasing quickly with team size
  • Limited free plan with only 2 users and 3 boards
  • Mobile app provides reduced functionality compared to web version
  • Email CC/BCC limitations for looping in stakeholders without full board access
  • WorkForms can only create new items, not update existing ones

PagerDuty

  • AIOps, status pages, and live call routing are expensive add-ons not included in base plans, significantly increasing total cost
  • Complex escalation policies require workarounds for scheduling patterns beyond basic weekly rotations
  • 5-user minimum requirement forces costs even for small teams, with forced Business tier upgrades adding $12,000+ annually for larger teams

Pricing, plan by plan

Monday.com

Free

No published plan breakdown. See the Monday.com review.

PagerDuty

$21/month

No published plan breakdown. See the PagerDuty review.

Which should you pick?

Choose Monday.com if

  • You need customizable workflows.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want multiple views (kanban, gantt, calendar).
Monday.com review

Choose PagerDuty if

  • You need incident response.
  • You work on Web, Ios, Android, Api.
  • You also want on-call management.
PagerDuty review

Questions people ask

Is Monday.com or PagerDuty better?
Neither clearly leads. Monday.com starts at Free and PagerDuty at $21/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Monday.com or PagerDuty?
Monday.com has a free tier; the other does not. Paid plans start at Free for Monday.com and $21/month for PagerDuty.
Does Monday.com or PagerDuty run on more platforms?
Monday.com runs on Web, iOS, Android. PagerDuty runs on Web, Ios, Android, Api.
Can I use Monday.com for free?
Yes. Monday.com has a free tier, so you can try it without paying. PagerDuty starts at $21/month.
What is Monday.com best used for?
Monday.com is most often used for project management, sales crm, marketing campaigns, hr processes. Of those, project management and sales crm are not what PagerDuty is typically brought in for.
What can Monday.com do that PagerDuty cannot?
Monday.com covers Customizable workflows, Multiple views (Kanban, Gantt, Calendar), Automation engine, Real-time collaboration. PagerDuty covers Incident response, On-call management, Alert grouping, Escalation policies. Both handle Slack, Microsoft Teams, Jira, SOC2.

Answered from the vendors’ own pages

Monday.com: Does Monday.com have a free plan?

Yes, Monday.com offers a free plan limited to 2 users and 3 boards. Paid plans start at around $9 per seat per month and require a minimum of 3 seats.

Source
PagerDuty: What is the minimum cost to use PagerDuty?

PagerDuty requires a minimum of 5 users per account. The Professional plan starts at $21 per user per month ($105/month minimum), with annual billing providing 16% discount.

Source
Monday.com: Can I use Monday.com on mobile?

Monday.com is available on iOS and Android, but the mobile app lacks the full depth of the desktop version, making complex board management more difficult on the go.

Source
PagerDuty: What integrations does PagerDuty support?

PagerDuty integrates with 750+ monitoring, ticketing, and collaboration tools including Datadog, Slack, Jira, ServiceNow, New Relic, and Nagios.

Source
Monday.com: Does Monday.com support offline work?

Monday.com is primarily a cloud-based platform and does not have robust offline capabilities. You need an internet connection to access and edit boards.

Source
PagerDuty: How much does AIOps cost in PagerDuty?

AIOps Intelligence is sold separately as an add-on starting at $699 per month, and is not included in any of the base plans.

Source
Monday.com: What is Monday.com's pricing based on?

Pricing is based on the number of seats and which product module you choose (Work Management, Sales CRM, Dev, or Service). Each module has different features and pricing.

Source
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Related pages

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