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Software · head to head

LivePerson vs Crisp

LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • They diverge on capability: LivePerson covers Conversational AI, Crisp covers Shared inbox.

Where they differ

Only the attributes on which LivePerson and Crisp actually diverge.

Attributes where LivePerson and Crisp differ
AttributeLivePersonCrisp
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile app, IOS, Android, Messaging appsCloud-based SaaS
Founded19952015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Mobile app support
  • IOS support

Only in Crisp

  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • WordPress
  • Shopify
  • Zapier

Both cover

  • Live chat
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Crisp
  • Routing customer conversations between bots and human agentsnot Crisp

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot LivePerson
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Crisp

Free

No published plan breakdown. See the Crisp review.

Which should you pick?

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Questions people ask

Is LivePerson or Crisp better?
Neither clearly leads. LivePerson starts at On request and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Crisp?
Crisp has a free tier; the other does not. Paid plans start at On request for LivePerson and Free for Crisp.
Does LivePerson or Crisp run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Crisp runs on Cloud-based SaaS.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. LivePerson starts at On request.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Crisp is typically brought in for.
What can LivePerson do that Crisp cannot?
LivePerson covers Conversational AI, Mobile messaging, Intent detection, Salesforce. Crisp covers Shared inbox, Chatbots, Knowledge base, Video calls. Both handle Live chat, Slack, Web support, Android support.
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Related pages

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