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Communication · head to head

LINE WORKS vs Mural

LINE WORKS logo

LINE WORKS

Communication

Business chat built on the LINE interface, aimed at Japanese firms whose staff and customers already use LINE

From
Free
Rated
-
Full reviewWebsite
Mural logo

Mural

Remote Work

The digital workspace for visual collaboration

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LINE WORKS the external LINE bridge, which is the main reason to choose it, only matters where LINE has consumer penetration, so buyers outside Japan, Taiwan and Thailand are paying for a feature they cannot use.; Mural the free plan allows 3 editable murals at a time, so working on a fourth means archiving one
  • They diverge on capability: LINE WORKS covers External LINE messaging, Mural covers Infinite canvas.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which LINE WORKS and Mural actually diverge.

Attributes where LINE WORKS and Mural differ
AttributeLINE WORKSMural
Pricing modelPer user per monthsubscription
PlatformsWeb, iOS, Android, Windows, macOSWeb, Ios, Android
CategoryCommunicationRemote Work
FoundedUnknown2011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LINE WORKS

  • External LINE messaging
  • Chat and channels
  • Voice and video calls
  • Shared address book
  • Calendar and bulletin board
  • Drive
  • Business email
  • Admin controls

Only in Mural

  • Infinite canvas
  • Sticky notes
  • Shapes & connectors
  • Image uploads
  • Real-time collaboration
  • Templates
  • Voting & feedback
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

LINE WORKS

  • A Japanese retail or service chain whose customers expect to book and enquire over LINE rather than emailnot Mural
  • A clinic, dealership or estate agency that needs customer conversations on LINE but under corporate retention and auditnot Mural
  • A Japanese SME under 30 staff that wants managed business chat at no licence cost on the free tiernot Mural
  • The Japanese subsidiary of a foreign group that needs a local tool for front-line staff alongside the group standardnot Mural

Mural

  • Running collaborative workshops and retrospectives on a shared whiteboardnot LINE WORKS
  • Mapping journeys and diagrams with a distributed teamnot LINE WORKS

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LINE WORKS

  • The external LINE bridge, which is the main reason to choose it, only matters where LINE has consumer penetration, so buyers outside Japan, Taiwan and Thailand are paying for a feature they cannot use.
  • The free tier caps total storage at 5GB across the whole organisation, not per user, so a team sharing photos or documents exhausts it within weeks and is pushed onto a paid plan.
  • Business email is only on the Advanced plan at 800 yen per user, so an organisation wanting both chat and mail pays nearly double the Standard rate for every seat including staff who only chat.
  • Developer documentation, support and the integration catalogue are strongest in Japanese, which makes it awkward to administer from a non-Japanese IT function.
  • It has no serious developer or engineering workflow story, so organisations that also run Slack or Teams for technical teams end up maintaining two chat systems and two directories.

Mural

  • The free plan allows 3 editable murals at a time, so working on a fourth means archiving one
  • Mural AI and the Zoom and Webex integrations require Team+ at $9.99 per member per month billed annually
  • SSO and the Okta, Azure and GitHub integrations are Business only at $17.99 per member per month
  • Multiple workspaces, SCIM, audit logs and enforced 2FA are Enterprise only with no published price

Pricing, plan by plan

LINE WORKS

Free
  • FreeFree
    • Up to 30 users
    • 5GB total storage
    • Chat, calls, calendar and address book
  • Standard$450/month
    • Unlimited users
    • 1TB shared storage
    • Annual contract price, 540 yen monthly
  • Advanced$800/month
    • Everything in Standard
    • Business email
    • 100TB shared storage

Mural

Free
  • FreeFree
    • 1 mural
    • Basic shapes
    • File uploads
  • Team$16/month
    • Unlimited murals
    • Advanced templates
    • Team collaboration

Which should you pick?

Choose LINE WORKS if

  • You need external line messaging.
  • You want to start without paying.
  • You work on Web, iOS, Android, Windows, macOS.
  • You also want chat and channels.
LINE WORKS review

Choose Mural if

  • You need infinite canvas.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sticky notes.
Mural review

Questions people ask

Is LINE WORKS or Mural better?
Neither clearly leads. LINE WORKS starts at Free and Mural at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LINE WORKS or Mural?
LINE WORKS starts at Free and Mural at Free.
Does LINE WORKS or Mural run on more platforms?
LINE WORKS runs on Web, iOS, Android, Windows, macOS. Mural runs on Web, Ios, Android.
Can I use LINE WORKS for free?
Both have a free tier, so you can try either at no cost before committing.
What is LINE WORKS best used for?
LINE WORKS is most often used for a japanese retail or service chain whose customers expect to book and enquire over line rather than email, a clinic, dealership or estate agency that needs customer conversations on line but under corporate retention and audit, a japanese sme under 30 staff that wants managed business chat at no licence cost on the free tier, the japanese subsidiary of a foreign group that needs a local tool for front-line staff alongside the group standard. Of those, a japanese retail or service chain whose customers expect to book and enquire over line rather than email and a clinic, dealership or estate agency that needs customer conversations on line but under corporate retention and audit are not what Mural is typically brought in for.
What can LINE WORKS do that Mural cannot?
LINE WORKS covers External LINE messaging, Chat and channels, Voice and video calls, Shared address book. Mural covers Infinite canvas, Sticky notes, Shapes & connectors, Image uploads.

Answered from the vendors’ own pages

LINE WORKS: Can LINE WORKS really message ordinary LINE users?

Yes. That is its core differentiator and the reason Japanese customer-facing businesses buy it.

Mural: How much does Mural cost?

Mural Team+ is $9.99 per member per month billed annually, or $12 billed monthly. Business is $17.99 per member per month billed annually. Enterprise is quoted by sales.

Source
LINE WORKS: Is there a free plan?

Yes, up to 30 users with 5GB of total organisation storage.

Mural: What does the free Mural plan limit?

The free plan allows unlimited murals in total but only 3 that can be edited at a time, and it is restricted to a single workspace with open rooms only.

Source
LINE WORKS: Does the Standard plan include email?

No. Business email is Advanced only, at 800 yen per user per month on an annual contract.

Mural: Which Mural plan includes single sign-on?

SSO via SAML 2.0 starts on the Business plan at $17.99 per member per month, which also adds unlimited external guests and advanced integrations.

Source
LINE WORKS: Is it worth buying outside Japan?

Generally no. Without the consumer LINE bridge it competes poorly against Slack, Teams or Lark on features and ecosystem.

Mural: When do I need Mural Enterprise?

Enterprise adds multiple workspaces, SCIM user and group management and data residency options. Team+ and Business are both limited to a single workspace.

Source
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