Softwr

Customer Success · head to head

Kapta vs Totara

Kapta logo

Kapta

Customer Success

Key Account Management Software

From
$1000/month
Rated
-
Full reviewWebsite
Totara logo

Totara

LMS

Open source learning, performance and collaboration platform derived from Moodle and sold through partners

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kapta no pricing information published on website; requires contacting sales; Totara you cannot buy from the vendor. Every purchase runs through a partner who sets its own hosting, services and support pricing, so identical platforms are quoted at materially different totals and buyers must run a partner comparison as well as a product comparison.
  • They diverge on capability: Kapta covers Account planning, Totara covers Organisational hierarchies.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Kapta and Totara actually diverge.

Attributes where Kapta and Totara differ
AttributeKaptaTotara
Starting price$1000/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, iOS, Android, Linux
CategoryCustomer SuccessLMS
Founded2014Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kapta

  • Account planning
  • Stakeholder mapping
  • Voice of customer
  • Health scores
  • Action planning
  • Salesforce
  • HubSpot
  • Slack

Only in Totara

  • Organisational hierarchies
  • Compliance and certification
  • Totara Perform
  • Totara Engage
  • Self-hosting
  • Programs and learning plans

What people use each for

The jobs each tool is most often brought in to do.

Kapta

  • Customer Successnot Totara
  • Key Account Managementnot Totara
  • Strategic Accountsnot Totara

Totara

  • Health services and government bodies that must evidence mandatory training by job role across a large hierarchynot Kapta
  • Organisations with data residency rules that require the platform to run on their own infrastructurenot Kapta
  • Moodle users who need appraisal, competency and compliance features the academic product does not carrynot Kapta
  • Buyers who want exit rights over the platform code rather than dependence on a single hosted vendornot Kapta

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kapta

  • No pricing information published on website; requires contacting sales
  • No pricing tiers or cost ranges disclosed
  • Enterprise B2B model with custom pricing based on organizational needs

Totara

  • You cannot buy from the vendor. Every purchase runs through a partner who sets its own hosting, services and support pricing, so identical platforms are quoted at materially different totals and buyers must run a partner comparison as well as a product comparison.
  • Open source does not mean cheap. Subscription plus partner hosting plus implementation and version upgrade services commonly lands near commercial system cost, and the saving is in control and exit rights rather than in the invoice.
  • The administrative interface carries its Moodle lineage and is dense, so administrator training is a real project cost rather than an afterthought.
  • Major version upgrades are projects, especially where a partner has customised the deployment, and organisations that customise heavily find upgrades slower and dearer over time.
  • The learner facing experience is functional rather than engaging, and organisations wanting a consumer grade learning experience usually front it with something else.

Pricing, plan by plan

Kapta

$1000/month
  • Professional$1000/month
    • Account planning
    • Health scores
    • Stakeholder mapping
  • Enterprise$2500/month
    • Custom workflows
    • Advanced analytics
    • API

Totara

On request
  • Totara subscription via partner$undefined/year
    • Sold only through distribution partners
    • Partner sets hosting, implementation and support pricing
    • Source available under the GPL, but subscription required for supported releases

Which should you pick?

Choose Kapta if

  • You need account planning.
  • You also want stakeholder mapping.
Kapta review

Choose Totara if

  • You need organisational hierarchies.
  • You work on Web, iOS, Android, Linux.
  • You also want compliance and certification.
Totara review

Questions people ask

Is Kapta or Totara better?
Neither clearly leads. Kapta starts at $1000/month and Totara at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kapta or Totara?
Kapta starts at $1000/month and Totara at On request.
Does Kapta or Totara run on more platforms?
Kapta runs on Web. Totara runs on Web, iOS, Android, Linux.
What is Kapta best used for?
Kapta is most often used for customer success, key account management, strategic accounts. Of those, customer success and key account management are not what Totara is typically brought in for.
What can Kapta do that Totara cannot?
Kapta covers Account planning, Stakeholder mapping, Voice of customer, Health scores. Totara covers Organisational hierarchies, Compliance and certification, Totara Perform, Totara Engage.

Answered from the vendors’ own pages

Kapta: How much does Kapta cost?

Kapta does not publish pricing on their website. Interested customers must request a demo or contact the company at +1 303 495 6201 or [email protected] to receive pricing information.

Source
Totara: Is Totara free because it is open source?

No. The source is available under the GPL, but supported releases require a subscription, and it is sold through partners who add hosting, implementation and support costs.

Kapta: How can I learn about Kapta pricing?

Kapta offers custom enterprise pricing determined through a demo process. Customers can request a demo or contact the sales team directly to discuss pricing based on their organizational needs and scale.

Source
Totara: How is it different from Moodle?

Moodle is built around courses and academic delivery. Totara adds organisational hierarchies, role based automatic assignment, recurring certification and appraisal, which is what workplace compliance reporting needs.

Totara: Can we host it ourselves?

Yes. Self hosting is a genuine option and is one of the main reasons regulated and public sector buyers choose it over a hosted only competitor.

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