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Customer Support · head to head

Helpjuice vs Whereby

Helpjuice logo

Helpjuice

Customer Support

Knowledge base software for internal and customer-facing documentation

From
$249/month
Free plan
No
Full reviewWebsite
Whereby logo

Whereby

Telecommunications

No downloads, no logins - just video meetings that work

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Whereby has a free tier, so it costs nothing to try first.
  • Each has a real cost: Helpjuice no free plan is available, unlike some competitors that offer limited free tiers.; Whereby no breakout rooms, polls, or whiteboard tools
  • They diverge on capability: Helpjuice covers Customizable Knowledge Base, Whereby covers Browser-based meetings.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Helpjuice and Whereby actually diverge.

Attributes where Helpjuice and Whereby differ
AttributeHelpjuiceWhereby
Starting price$249/monthFree
Free tierNoYes
CategoryCustomer SupportTelecommunications
FoundedUnknown2013

Identical on both: pricing model (subscription), platforms (web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Helpjuice

  • Customizable Knowledge Base
  • Advanced Analytics
  • AI Writer
  • AI Search & Chatbot
  • Version History
  • Single Sign-On
  • Integrations

Only in Whereby

  • Browser-based meetings
  • No downloads required
  • Personal room URLs
  • Screen sharing
  • Recording
  • Google Calendar
  • Outlook
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Helpjuice

  • Internal team documentationnot Whereby
  • Customer self-service support portalsnot Whereby
  • Reducing repetitive support ticketsnot Whereby
  • Centralizing company SOPs and processesnot Whereby

Whereby

  • Client meetingsnot Helpjuice
  • Remote consultationsnot Helpjuice
  • Team standupsnot Helpjuice
  • Webinarsnot Helpjuice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Helpjuice

  • No free plan is available, unlike some competitors that offer limited free tiers.
  • Entry-level pricing at $249/month is high relative to smaller knowledge base tools.
  • AI Suite features are gated behind the two higher-priced tiers rather than included at the base level.
  • Storage limits on lower tiers may be restrictive for media-heavy documentation.

Whereby

  • No breakout rooms, polls, or whiteboard tools
  • Hard cap of 200 participants and performance drops with groups of 12+
  • No phone dial-in option for participants without internet
  • Occasional connectivity issues and laggy screen sharing reported

Pricing, plan by plan

Helpjuice

$249/month
  • Knowledge Base$249/month
    • 30 users
    • 12GB storage
    • Analytics
  • AI-Knowledge Base$449/month
    • 100 users
    • 24GB storage
    • Full AI Suite
  • Unlimited AI-Knowledge Base$799/month
    • Unlimited users
    • 38GB storage
    • Complete AI Suite

Whereby

Free
  • FreeFree
    • 1 meeting room
    • 100 participants
    • Screen sharing
  • Pro$6.99/month
    • 3 meeting rooms
    • Custom branding
    • Recording
  • Business$11.99/month
    • Unlimited rooms
    • SSO
    • Analytics

Which should you pick?

Choose Helpjuice if

  • You need customizable knowledge base.
  • You work on web.
  • You also want advanced analytics.
Helpjuice review

Choose Whereby if

  • You need browser-based meetings.
  • You want to start without paying.
  • You also want no downloads required.
Whereby review

Questions people ask

Is Helpjuice or Whereby better?
Neither clearly leads. Helpjuice starts at $249/month and Whereby at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Helpjuice or Whereby?
Whereby has a free tier; the other does not. Paid plans start at $249/month for Helpjuice and Free for Whereby.
Does Helpjuice or Whereby run on more platforms?
Helpjuice runs on web. Whereby runs on Web.
Can I use Whereby for free?
Yes. Whereby has a free tier, so you can try it without paying. Helpjuice starts at $249/month.
What is Helpjuice best used for?
Helpjuice is most often used for internal team documentation, customer self-service support portals, reducing repetitive support tickets, centralizing company sops and processes. Of those, internal team documentation and customer self-service support portals are not what Whereby is typically brought in for.
What can Helpjuice do that Whereby cannot?
Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot. Whereby covers Browser-based meetings, No downloads required, Personal room URLs, Screen sharing.

Answered from the vendors’ own pages

Helpjuice: Does Helpjuice offer a free trial?

Yes, Helpjuice offers a 14-day free trial with full access to all features and no credit card required.

Source
Whereby: Does Whereby require software downloads?

No. Whereby is browser-based and requires no downloads or complex configuration. Participants join via a simple link without needing to install software.

Source
Helpjuice: What happens to my account after the trial ends?

The account becomes inactive after the trial, but data is saved indefinitely until the account is upgraded to a paid plan.

Source
Whereby: What is Whereby's pricing model?

Whereby offers a free-forever plan and paid plans starting at $5.82/month when billed annually. Whereby does not offer a free trial.

Source
Helpjuice: How is a 'user' defined for billing purposes?

A user is defined as every person who has credentials to log into the knowledge base, which determines plan tier pricing.

Source
Helpjuice: Are discounts available?

Helpjuice offers discounts for nonprofits and educational institutions upon request, along with a 100% money-back guarantee.

Source
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