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Software · head to head

DelightChat vs Todoist

DelightChat logo

DelightChat

Software

Omnichannel customer support for D2C brands

From
$29/month
Rated
-
Full reviewWebsite
Todoist logo

Todoist

Software

The world's #1 task manager and to-do list app

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Todoist has a free tier, so it costs nothing to try first.
  • Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; Todoist no built-in time tracking for tasks; requires third-party integration like Toggl
  • They diverge on capability: DelightChat covers Unified inbox, Todoist covers Natural language input.

Where they differ

Only the attributes on which DelightChat and Todoist actually diverge.

Attributes where DelightChat and Todoist differ
AttributeDelightChatTodoist
Starting price$29/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, iOS, Android, macOS, Windows
Founded20202007

Identical on both: pricing model (Unknown), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • Shopify
  • WooCommerce

Only in Todoist

  • Natural language input
  • Recurring tasks
  • Projects and sub-tasks
  • Labels and filters
  • Priority levels
  • Productivity tracking
  • Templates
  • Notifications

What people use each for

The jobs each tool is most often brought in to do.

DelightChat

  • E-commerce supportnot Todoist
  • WhatsApp marketingnot Todoist
  • Order inquiriesnot Todoist
  • Social commercenot Todoist

Todoist

  • Personal task managementnot DelightChat
  • Team project coordinationnot DelightChat
  • Goal trackingnot DelightChat
  • Habit buildingnot DelightChat
  • Daily planningnot DelightChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Todoist

  • No built-in time tracking for tasks; requires third-party integration like Toggl
  • Free plan limited to 5 personal projects only
  • No Gantt charts, resource allocation, or advanced project management features for large enterprises
  • Phone support not available; email and help center only
  • Calendar view and advanced filtering only available on paid plans

Pricing, plan by plan

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Todoist

Free
  • BeginnerFree
    • 5 personal projects
    • Smart Quick Add
    • Task reminders
  • Pro$5/month
    • 300 personal projects
    • Calendar layout
    • Custom task reminders
  • Business$8/month
    • Everything in Pro
    • Shared team workspace
    • Up to 500 team projects

Which should you pick?

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Choose Todoist if

  • You need natural language input.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want recurring tasks.
Todoist review

Questions people ask

Is DelightChat or Todoist better?
Neither clearly leads. DelightChat starts at $29/month and Todoist at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DelightChat or Todoist?
Todoist has a free tier; the other does not. Paid plans start at $29/month for DelightChat and Free for Todoist.
Does DelightChat or Todoist run on more platforms?
DelightChat runs on Web, Ios, Android. Todoist runs on Web, iOS, Android, macOS, Windows.
Can I use Todoist for free?
Yes. Todoist has a free tier, so you can try it without paying. DelightChat starts at $29/month.
What is DelightChat best used for?
DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what Todoist is typically brought in for.
What can DelightChat do that Todoist cannot?
DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Todoist covers Natural language input, Recurring tasks, Projects and sub-tasks, Labels and filters.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
Todoist: Does Todoist work offline?

Basic editing and task management work offline, but advanced features like syncing reminders and shared updates require internet connectivity.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
Todoist: Does Todoist have a free plan and what does it include?

Yes, Todoist offers a free Beginner plan with 5 personal projects, Smart Quick Add, task reminders, flexible layouts, 3 filter views, and 1 week activity history. More advanced features require the Pro or Business plans.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
Todoist: Can I use Todoist on mobile devices?

Yes, Todoist offers native apps for both iOS and Android with over 30 million downloads. Mobile apps provide full task management functionality across devices.

Source
Todoist: What integrations does Todoist support?

Todoist integrates with over 100 apps including Slack, Google Calendar, Outlook, Microsoft Teams, Gmail, and Toggl Track. Additional integrations are available through Zapier, Make, and IFTTT automation platforms.

Source
Todoist: How much does Todoist cost?

Free plan is $0. Pro plan costs $5/month (billed annually) or $7/month (monthly billing). Business plan costs $8/month per user (annual) or $10/month per user (monthly), as of December 2025.

Source
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Related pages

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