Softwr

Technology · head to head

Heap vs Sisense

Heap logo

Heap

Technology

Product analytics for the modern product team

From
Free
Rated
-
Full reviewWebsite
Sisense logo

Sisense

Business Intelligence

Infuse analytics everywhere

From
$10000/year
Rated
-
Full reviewWebsite

The short version

  • Only Heap has a free tier, so it costs nothing to try first.
  • Each has a real cost: Heap no built-in A/B testing or feature flags; requires integration with separate tools for experimentation; Sisense pricing lacks transparency with opaque scaling costs and hidden fees for onboarding and training
  • They diverge on capability: Heap covers Autocapture, Sisense covers Embedded Analytics.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Heap and Sisense actually diverge.

Attributes where Heap and Sisense differ
AttributeHeapSisense
Starting priceFree$10000/year
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb, Cloud, On-premises
CategoryTechnologyBusiness Intelligence
Founded20132004

Identical on both: pricing model (Unknown), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Heap

  • Autocapture
  • Retroactive analytics
  • Session replay
  • Funnel analysis
  • User segmentation
  • Path analysis
  • Data science
  • Virtual events

Only in Sisense

  • Embedded Analytics
  • AI/ML Integration
  • In-chip Technology
  • White-labeling
  • REST API
  • Snowflake
  • AWS
  • Azure

Both cover

  • Salesforce
  • HubSpot

What people use each for

The jobs each tool is most often brought in to do.

Heap

  • User behavior analysisnot Sisense
  • Conversion optimizationnot Sisense
  • Product adoptionnot Sisense
  • Customer journey mappingnot Sisense
  • A/B testing analysisnot Sisense

Sisense

  • Self-service analyticsnot Heap
  • Data explorationnot Heap
  • Ad-hoc reportingnot Heap
  • Collaborative analysisnot Heap
  • Embedded analyticsnot Heap

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Heap

  • No built-in A/B testing or feature flags; requires integration with separate tools for experimentation
  • Group analytics and advanced features require a sales conversation, not self-serve
  • Cloud-only deployment; no self-hosted option for data security or compliance requirements
  • Session replay lacks developer debugging tools compared to PostHog
  • Pricing for Growth and Pro plans requires direct sales contact; no transparency on how pricing scales

Sisense

  • Pricing lacks transparency with opaque scaling costs and hidden fees for onboarding and training
  • Limited connector ecosystem compared to competitors; missing native connectors to many data sources
  • Dashboard customization options are limited; widgets cannot span multiple rows, restricting layout possibilities
  • Performance issues reported with large datasets and stability problems with data cubes

Pricing, plan by plan

Heap

Free
  • FreeFree
    • Up to 10,000 monthly sessions
    • Basic charts
    • 6 months data history
  • Growth$undefined/custom
    • Custom session pricing
    • Sense AI assistant
    • 12 months data history
  • Pro$undefined/custom
    • Custom session pricing
    • Account analytics
    • Engagement matrix
  • Premier$undefined/custom
    • Custom session pricing
    • Data warehouse integration
    • Unlimited projects

Sisense

$10000/year
  • Small Team$10000/year minimum
    • Basic analytics dashboards
    • Limited data sources
  • Mid-Market$undefined/custom
    • Advanced analytics
    • Multiple data sources
    • Custom integrations
  • Enterprise$60000/year+
    • Advanced AI analytics
    • Premium support
    • Custom development

Which should you pick?

Choose Heap if

  • You need autocapture.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want retroactive analytics.
Heap review

Choose Sisense if

  • You need embedded analytics.
  • You work on Web, Cloud, On-premises.
  • You also want ai/ml integration.
Sisense review

Questions people ask

Is Heap or Sisense better?
Neither clearly leads. Heap starts at Free and Sisense at $10000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Heap or Sisense?
Heap has a free tier; the other does not. Paid plans start at Free for Heap and $10000/year for Sisense.
Does Heap or Sisense run on more platforms?
Heap runs on Web, iOS, Android. Sisense runs on Web, Cloud, On-premises.
Can I use Heap for free?
Yes. Heap has a free tier, so you can try it without paying. Sisense starts at $10000/year.
What is Heap best used for?
Heap is most often used for user behavior analysis, conversion optimization, product adoption, customer journey mapping. Of those, user behavior analysis and conversion optimization are not what Sisense is typically brought in for.
What can Heap do that Sisense cannot?
Heap covers Autocapture, Retroactive analytics, Session replay, Funnel analysis. Sisense covers Embedded Analytics, AI/ML Integration, In-chip Technology, White-labeling. Both handle Salesforce, HubSpot.

Answered from the vendors’ own pages

Heap: What does Heap's autocapture feature do?

Heap's autocapture is a single code snippet that automatically captures every click, swipe, tap, pageview, and form fill on your website and apps without requiring manual event setup. Once installed, Heap captures the entire digital experience of every user on every platform with no ongoing engineering maintenance needed.

Source
Sisense: What is Sisense primarily used for?

Sisense is an embedded analytics platform that combines data ingestion, modeling, and dashboarding, allowing organizations to embed analytics and insights directly into their applications and workflows.

Source
Heap: What are Heap's pricing plans and how much do they cost?

Heap offers a Free plan for up to 10,000 monthly sessions. Growth, Pro, and Premier plans use custom session-based pricing that requires contacting sales for a quote. Free includes basic charts and 6 months data history. Growth adds the Sense AI assistant. Pro adds account analytics. Premier adds data warehouse integration and dedicated customer success management.

Source
Sisense: Does Sisense have a transparent pricing model?

Sisense pricing is not publicly listed and requires contacting sales. Typical costs start at $10,000 per year for small teams but can scale to $60,000+ annually depending on users, data volume, number of data sources, and complexity. AI capabilities typically add 20-30% to base costs.

Source
Heap: Does Heap include session replay and A/B testing?

Heap includes integrated session replay showing exactly what users did on your site. However, Heap does not include built-in A/B testing or feature flags. Teams requiring these capabilities must use separate tools or integrate with third-party platforms.

Source
Sisense: What data sources can Sisense connect to?

Sisense provides pre-built connectors for popular applications including Salesforce, Google Analytics, Zendesk, and others. It also supports custom connections through APIs and SDKs for specialized data sources.

Source
Heap: What integrations does Heap support?

Heap supports over 100 integrations connecting to business tools including marketing platforms, CRMs, and data warehouses. This allows insights to reach relevant teams and ensures data flows to other business systems automatically.

Source
Sisense: Is Sisense easy to use for non-technical users?

Sisense requires significant technical expertise to set up, particularly for creating Elasticubes (database caches) which often need SQL code. While it promotes codeless reporting, typical implementations require a technical resource.

Source
Heap: Does Heap offer self-hosting or is it cloud-only?

Heap is cloud-only and does not offer self-hosted options. Organizations requiring on-premises deployment should consider alternatives like PostHog which supports self-hosting alongside its cloud product.

Source
Heap: What is Sense and how does it help with analytics?

Sense Chat is Heap's AI assistant that enables users to access analytics without extensive technical knowledge. It allows teams to ask questions about user behavior and get answers directly without lengthy onboarding or technical expertise, making insights more accessible to non-technical stakeholders.

Source
Share

Related pages

More on Heap

More on Sisense

Keep looking

Other head to heads