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Technology · head to head

Heap vs Quantum Metric

Heap logo

Heap

Technology

Product analytics for the modern product team

From
Free
Rated
-
Full reviewWebsite
Quantum Metric logo

Quantum Metric

Business Intelligence

Continuous product design platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Heap has a free tier, so it costs nothing to try first.
  • Each has a real cost: Heap no built-in A/B testing or feature flags; requires integration with separate tools for experimentation; Quantum Metric only enterprise plans are offered and the pricing page publishes no rate, no session volume tier and no minimum
  • They diverge on capability: Heap covers Autocapture, Quantum Metric covers Session Replay.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Heap and Quantum Metric actually diverge.

Attributes where Heap and Quantum Metric differ
AttributeHeapQuantum Metric
Starting priceFreeOn request
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb, Mobile
CategoryTechnologyBusiness Intelligence
Founded20132015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Heap

  • Autocapture
  • Retroactive analytics
  • Session replay
  • Funnel analysis
  • User segmentation
  • Path analysis
  • Data science
  • Virtual events

Only in Quantum Metric

  • Session Replay
  • Opportunity Analysis
  • Anomaly Detection
  • Real-time Alerts
  • Impact Scoring
  • Adobe Analytics
  • Google Analytics
  • ServiceNow

Both cover

  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Heap

  • User behavior analysisnot Quantum Metric
  • Conversion optimizationnot Quantum Metric
  • Product adoptionnot Quantum Metric
  • Customer journey mappingnot Quantum Metric
  • A/B testing analysisnot Quantum Metric

Quantum Metric

  • Session replay and digital experience analytics for large web and mobile propertiesnot Heap
  • Quantifying friction and conversion loss in checkout and signup flowsnot Heap
  • Streaming behavioural insights into a data warehousenot Heap

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Heap

  • No built-in A/B testing or feature flags; requires integration with separate tools for experimentation
  • Group analytics and advanced features require a sales conversation, not self-serve
  • Cloud-only deployment; no self-hosted option for data security or compliance requirements
  • Session replay lacks developer debugging tools compared to PostHog
  • Pricing for Growth and Pro plans requires direct sales contact; no transparency on how pricing scales

Quantum Metric

  • Only enterprise plans are offered and the pricing page publishes no rate, no session volume tier and no minimum
  • The page states plans are built around your business, with the only routes being a personalised discussion, a live demo or product tours
  • There is no self-serve tier, free plan or trial published

Pricing, plan by plan

Heap

Free
  • FreeFree
    • Up to 10,000 monthly sessions
    • Basic charts
    • 6 months data history
  • Growth$undefined/custom
    • Custom session pricing
    • Sense AI assistant
    • 12 months data history
  • Pro$undefined/custom
    • Custom session pricing
    • Account analytics
    • Engagement matrix
  • Premier$undefined/custom
    • Custom session pricing
    • Data warehouse integration
    • Unlimited projects

Quantum Metric

On request
  • CustomFree
    • Full Platform
    • Real-time Analytics
    • Enterprise Support

Which should you pick?

Choose Heap if

  • You need autocapture.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want retroactive analytics.
Heap review

Choose Quantum Metric if

  • You need session replay.
  • You work on Web, Mobile.
  • You also want opportunity analysis.
Quantum Metric review

Questions people ask

Is Heap or Quantum Metric better?
Neither clearly leads. Heap starts at Free and Quantum Metric at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Heap or Quantum Metric?
Heap has a free tier; the other does not. Paid plans start at Free for Heap and On request for Quantum Metric.
Does Heap or Quantum Metric run on more platforms?
Heap runs on Web, iOS, Android. Quantum Metric runs on Web, Mobile.
Can I use Heap for free?
Yes. Heap has a free tier, so you can try it without paying. Quantum Metric starts at On request.
What is Heap best used for?
Heap is most often used for user behavior analysis, conversion optimization, product adoption, customer journey mapping. Of those, user behavior analysis and conversion optimization are not what Quantum Metric is typically brought in for.
What can Heap do that Quantum Metric cannot?
Heap covers Autocapture, Retroactive analytics, Session replay, Funnel analysis. Quantum Metric covers Session Replay, Opportunity Analysis, Anomaly Detection, Real-time Alerts. Both handle Salesforce.

Answered from the vendors’ own pages

Heap: What does Heap's autocapture feature do?

Heap's autocapture is a single code snippet that automatically captures every click, swipe, tap, pageview, and form fill on your website and apps without requiring manual event setup. Once installed, Heap captures the entire digital experience of every user on every platform with no ongoing engineering maintenance needed.

Source
Quantum Metric: How much does Quantum Metric cost?

Quantum Metric uses custom pricing based on annual session volume, number of digital properties monitored, and product add-ons. Exact costs require contacting the sales team.

Source
Heap: What are Heap's pricing plans and how much do they cost?

Heap offers a Free plan for up to 10,000 monthly sessions. Growth, Pro, and Premier plans use custom session-based pricing that requires contacting sales for a quote. Free includes basic charts and 6 months data history. Growth adds the Sense AI assistant. Pro adds account analytics. Premier adds data warehouse integration and dedicated customer success management.

Source
Quantum Metric: Does Quantum Metric offer a free trial?

The pricing page does not mention a free trial option. Interested parties must request a demo to discuss pricing and obtain a custom quote.

Source
Heap: Does Heap include session replay and A/B testing?

Heap includes integrated session replay showing exactly what users did on your site. However, Heap does not include built-in A/B testing or feature flags. Teams requiring these capabilities must use separate tools or integrate with third-party platforms.

Source
Quantum Metric: What factors affect Quantum Metric pricing?

Pricing scales with digital properties (websites and applications monitored), session volume (data collected and analyzed), and customer success tier selected. Add-on products like employee experience, data enrichment, and data streaming have separate pricing considerations.

Source
Heap: What integrations does Heap support?

Heap supports over 100 integrations connecting to business tools including marketing platforms, CRMs, and data warehouses. This allows insights to reach relevant teams and ensures data flows to other business systems automatically.

Source
Heap: Does Heap offer self-hosting or is it cloud-only?

Heap is cloud-only and does not offer self-hosted options. Organizations requiring on-premises deployment should consider alternatives like PostHog which supports self-hosting alongside its cloud product.

Source
Heap: What is Sense and how does it help with analytics?

Sense Chat is Heap's AI assistant that enables users to access analytics without extensive technical knowledge. It allows teams to ask questions about user behavior and get answers directly without lengthy onboarding or technical expertise, making insights more accessible to non-technical stakeholders.

Source
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