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Government · head to head

GovPilot vs KnowBe4

GovPilot logo

GovPilot

Government

Digital forms and workflow modules for small municipalities priced out of enterprise govtech

From
On request
Free plan
No
Full reviewWebsite
KnowBe4 logo

KnowBe4

Cybersecurity

World's largest security awareness training platform

From
$1/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: GovPilot modules are prebuilt and configured rather than developed, so a municipality with an unusual ordinance or fee structure must adapt its process to the software rather than the reverse.; KnowBe4 published prices assume a three year term, so the quoted per seat rate depends on a long commitment
  • They diverge on capability: GovPilot covers Prebuilt process modules, KnowBe4 covers Security awareness training.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which GovPilot and KnowBe4 actually diverge.

Attributes where GovPilot and KnowBe4 differ
AttributeGovPilotKnowBe4
Starting priceOn request$1/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb, Mobile, Email
CategoryGovernmentCybersecurity
FoundedUnknown2010

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in GovPilot

  • Prebuilt process modules
  • GIS property map
  • Digital form intake
  • Report a concern app
  • Public records request handling
  • Workflow routing

Only in KnowBe4

  • Security awareness training
  • Phishing simulation
  • Risk assessments
  • Compliance training
  • Incident reporting
  • API access
  • Custom policies
  • Behavior analytics

What people use each for

The jobs each tool is most often brought in to do.

GovPilot

  • A small town replacing paper permit applications without funding a large implementationnot KnowBe4
  • A clerk's office that needs a defensible record of public records requests and response timesnot KnowBe4
  • A municipality wanting residents to report issues from a phone with location attachednot KnowBe4
  • A borough adding modules gradually as budget allows rather than buying a full system at oncenot KnowBe4

KnowBe4

  • Security awareness training and simulated phishing for staffnot GovPilot
  • Tracking employee susceptibility to phishing over timenot GovPilot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

GovPilot

  • Modules are prebuilt and configured rather than developed, so a municipality with an unusual ordinance or fee structure must adapt its process to the software rather than the reverse.
  • The install base is concentrated in New Jersey and the north east, so agencies elsewhere find fewer reference sites and modules tuned to another state's terminology.
  • Module based pricing means the total climbs in steps as departments are added, and the initial quote often covers fewer processes than the town eventually needs.
  • It is not built for the complexity larger cities carry, so an agency that grows into multi department plan review will outgrow it and face a second migration.
  • Integration options are limited compared with enterprise platforms, so connecting to an existing finance or utility billing system may mean manual reconciliation.

KnowBe4

  • Published prices assume a three year term, so the quoted per seat rate depends on a long commitment
  • Pricing is banded by seat count, and the lowest band of 25 to 50 seats pays the highest rate
  • Accounts above 1,000 seats have no published price and require a custom quote
  • Third party integrations, Compliance Plus and PhishER Plus are all separately priced per seat add ons
  • The Foundation tier carries 200 training modules against more than 1,000 on Advanced, so content volume is the main gate

Pricing, plan by plan

GovPilot

On request
  • GovPilot$undefined/year
    • Quoted by module count and municipality population
    • Implementation is short because modules are configured rather than built
    • Payment processing on citizen transactions charged separately

KnowBe4

$1/month
  • Basic$1/month
    • Per user
    • Training modules
    • Phishing templates
  • Advanced$2/month
    • All Basic features
    • Advanced phishing
    • Risk assessments
  • Pro$3/month
    • All Advanced features
    • API access
    • Custom content

Which should you pick?

Choose GovPilot if

  • You need prebuilt process modules.
  • You work on Web, iOS, Android.
  • You also want gis property map.
GovPilot review

Choose KnowBe4 if

  • You need security awareness training.
  • You work on Web, Mobile, Email.
  • You also want phishing simulation.
KnowBe4 review

Questions people ask

Is GovPilot or KnowBe4 better?
Neither clearly leads. GovPilot starts at On request and KnowBe4 at $1/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, GovPilot or KnowBe4?
GovPilot starts at On request and KnowBe4 at $1/month.
Does GovPilot or KnowBe4 run on more platforms?
GovPilot runs on Web, iOS, Android. KnowBe4 runs on Web, Mobile, Email.
What is GovPilot best used for?
GovPilot is most often used for a small town replacing paper permit applications without funding a large implementation, a clerk's office that needs a defensible record of public records requests and response times, a municipality wanting residents to report issues from a phone with location attached, a borough adding modules gradually as budget allows rather than buying a full system at once. Of those, a small town replacing paper permit applications without funding a large implementation and a clerk's office that needs a defensible record of public records requests and response times are not what KnowBe4 is typically brought in for.
What can GovPilot do that KnowBe4 cannot?
GovPilot covers Prebuilt process modules, GIS property map, Digital form intake, Report a concern app. KnowBe4 covers Security awareness training, Phishing simulation, Risk assessments, Compliance training.

Answered from the vendors’ own pages

GovPilot: Who is GovPilot actually for?

Small and mid sized municipalities that are currently on paper and cannot fund an Accela or Tyler implementation.

KnowBe4: What does KnowBe4 cost per employee?

KnowBe4 charges per seat per month on a subscription basis. For 51-100 employees, SAT Foundation costs $2.13/month per seat and SAT Advanced costs $3.40/month per seat. Prices decrease with larger employee counts.

Source
GovPilot: How long does implementation take?

Short by govtech standards, because modules are prebuilt and configured rather than custom developed.

KnowBe4: Does KnowBe4 offer a free trial?

KnowBe4 does not offer a full free version, but free tools are available separately including assessments and simulators.

Source
GovPilot: Can we find comparable pricing?

Yes. Municipal contracts are public, and in this segment neighbouring towns' council minutes give a genuinely comparable number.

KnowBe4: Are there add-on costs beyond the base plan?

Yes, optional add-ons include Third-Party Integrations ($1.10-$1.20/seat/month), Compliance Plus ($0.82-$0.93/seat/month), PhishER Plus ($1.15-$1.50/seat/month), and Student Edition ($0.17/seat/month).

Source
GovPilot: Will we outgrow it?

A city that develops complex multi department plan review will, and should plan for that rather than discover it.

KnowBe4: What currencies does KnowBe4 accept?

KnowBe4 accepts pricing in USD, AUD, BRL, CAD, EUR, GBP, SGD, and ZAR.

Source
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