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Software · head to head

Freshdesk vs Thunder Client

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Thunder Client logo

Thunder Client

Software

Lightweight REST API client built as VSCode extension

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Thunder Client has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Thunder Client paid plans are billed annually only: Starter is $3 per user per month and capped at a maximum of 10 seats, Business is $7 per user per month with 500 monthly collection runs per user, and Enterprise is $16 per user per month for unlimited runs
  • They diverge on capability: Freshdesk covers Ticketing, Thunder Client covers REST Client.

Where they differ

Only the attributes on which Freshdesk and Thunder Client actually diverge.

Attributes where Freshdesk and Thunder Client differ
AttributeFreshdeskThunder Client
Starting price$19/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWebVSCode extension, Web
Founded20102021

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Thunder Client

  • REST Client
  • Environment variables
  • Response testing
  • VSCode
  • GitHub
  • Webhook support
  • VSCode extension support
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Thunder Client
  • Customer support portal and knowledge basenot Thunder Client
  • Multi-channel support coordinationnot Thunder Client
  • AI-assisted support agent interactionnot Thunder Client

Thunder Client

  • API Developmentnot Freshdesk
  • API Gatewaynot Freshdesk
  • API Testingnot Freshdesk
  • API Documentationnot Freshdesk
  • Microservicesnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Thunder Client

  • Paid plans are billed annually only: Starter is $3 per user per month and capped at a maximum of 10 seats, Business is $7 per user per month with 500 monthly collection runs per user, and Enterprise is $16 per user per month for unlimited runs

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Thunder Client

Free
  • FreeFree
    • REST client
    • Collection management
    • Local testing
  • Pro$8/monthly
    • Cloud sync
    • Team collaboration
    • Advanced features

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Thunder Client if

  • You need rest client.
  • You want to start without paying.
  • You work on VSCode extension, Web.
  • You also want environment variables.
Thunder Client review

Questions people ask

Is Freshdesk or Thunder Client better?
Neither clearly leads. Freshdesk starts at $19/month and Thunder Client at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Thunder Client?
Thunder Client has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for Thunder Client.
Does Freshdesk or Thunder Client run on more platforms?
Freshdesk runs on Web. Thunder Client runs on VSCode extension, Web.
Can I use Thunder Client for free?
Yes. Thunder Client has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Thunder Client is typically brought in for.
What can Freshdesk do that Thunder Client cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Thunder Client covers REST Client, Environment variables, Response testing, VSCode.
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