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Amazon Connect vs Thunder Client

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Thunder Client logo

Thunder Client

Software

Lightweight REST API client built as VSCode extension

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Thunder Client paid plans are billed annually only: Starter is $3 per user per month and capped at a maximum of 10 seats, Business is $7 per user per month with 500 monthly collection runs per user, and Enterprise is $16 per user per month for unlimited runs
  • They diverge on capability: Amazon Connect covers Voice, Thunder Client covers REST Client.

Where they differ

Only the attributes on which Amazon Connect and Thunder Client actually diverge.

Attributes where Amazon Connect and Thunder Client differ
AttributeAmazon ConnectThunder Client
Pricing modelusage-basedfreemium
PlatformsWebVSCode extension, Web
Founded20062021

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Thunder Client

  • REST Client
  • Environment variables
  • Response testing
  • VSCode
  • GitHub
  • Webhook support
  • VSCode extension support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Thunder Client
  • Voice, chat, email and SMS in one queuenot Thunder Client
  • Conversational analytics and agent assistnot Thunder Client
  • Outbound campaigns and automated contactnot Thunder Client
  • Workforce scheduling for contact centre agentsnot Thunder Client

Thunder Client

  • API Developmentnot Amazon Connect
  • API Gatewaynot Amazon Connect
  • API Testingnot Amazon Connect
  • API Documentationnot Amazon Connect
  • Microservicesnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Thunder Client

  • Paid plans are billed annually only: Starter is $3 per user per month and capped at a maximum of 10 seats, Business is $7 per user per month with 500 monthly collection runs per user, and Enterprise is $16 per user per month for unlimited runs

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Thunder Client

Free
  • FreeFree
    • REST client
    • Collection management
    • Local testing
  • Pro$8/monthly
    • Cloud sync
    • Team collaboration
    • Advanced features

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Thunder Client if

  • You need rest client.
  • You want to start without paying.
  • You work on VSCode extension, Web.
  • You also want environment variables.
Thunder Client review

Questions people ask

Is Amazon Connect or Thunder Client better?
Neither clearly leads. Amazon Connect starts at Free and Thunder Client at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Thunder Client?
Amazon Connect starts at Free and Thunder Client at Free.
Does Amazon Connect or Thunder Client run on more platforms?
Amazon Connect runs on Web. Thunder Client runs on VSCode extension, Web.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Thunder Client is typically brought in for.
What can Amazon Connect do that Thunder Client cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Thunder Client covers REST Client, Environment variables, Response testing, VSCode. Both handle Web support.
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