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Software · head to head

Chatwoot vs Reveal

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
R

Reveal

Software

Partner revenue intelligence platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Chatwoot covers Live chat, Reveal covers Account mapping.

Where they differ

Only the attributes on which Chatwoot and Reveal actually diverge.

Attributes where Chatwoot and Reveal differ
AttributeChatwootReveal
Pricing modelUnknownsubscription
PlatformsWeb, Cloud, Self-hostedWeb
Founded20172019

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram

Only in Reveal

  • Account mapping
  • Partner matching
  • Secure data sharing
  • Opportunity identification
  • Pipeline analytics
  • Salesforce
  • HubSpot
  • Microsoft Teams

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Reveal
  • Privacy-first chatnot Reveal
  • Multi-channel supportnot Reveal

Reveal

  • affiliate marketing managementnot Chatwoot
  • Workflow automationnot Chatwoot
  • Reportingnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Reveal

Nothing recorded yet. See the Reveal review.

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Reveal

Free
  • FreeFree
    • Unlimited connections
    • Account mapping
    • Basic features

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Reveal if

  • You need account mapping.
  • You want to start without paying.
  • You also want partner matching.
Reveal review

Questions people ask

Is Chatwoot or Reveal better?
Neither clearly leads. Chatwoot starts at Free and Reveal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Reveal?
Chatwoot starts at Free and Reveal at Free.
Does Chatwoot or Reveal run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Reveal runs on Web.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Reveal is typically brought in for.
What can Chatwoot do that Reveal cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Reveal covers Account mapping, Partner matching, Secure data sharing, Opportunity identification. Both handle Slack, Web support.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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More on Reveal

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