Softwr

Customer Support · head to head

Customerly vs Reveal

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
R

Reveal

Affiliate Marketing

Partner revenue intelligence platform

From
Free
Rated
-

The short version

  • They diverge on capability: Customerly covers Live chat, Reveal covers Account mapping.

Where they differ

Only the attributes on which Customerly and Reveal actually diverge.

Attributes where Customerly and Reveal differ
AttributeCustomerlyReveal
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportAffiliate Marketing
Founded20152019

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in Reveal

  • Account mapping
  • Partner matching
  • Secure data sharing
  • Opportunity identification
  • Pipeline analytics
  • Salesforce
  • HubSpot
  • Microsoft Teams

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Reveal
  • Lead generationnot Reveal
  • Email marketingnot Reveal
  • Customer feedbacknot Reveal

Reveal

  • affiliate marketing managementnot Customerly
  • Workflow automationnot Customerly
  • Reportingnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Reveal

Nothing recorded yet. See the Reveal review.

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Reveal

Free
  • FreeFree
    • Unlimited connections
    • Account mapping
    • Basic features

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.

Choose Reveal if

  • You need account mapping.
  • You want to start without paying.
  • You also want partner matching.

Questions people ask

Is Customerly or Reveal better?
Neither clearly leads. Customerly starts at Free and Reveal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Reveal?
Customerly starts at Free and Reveal at Free.
Does Customerly or Reveal run on more platforms?
Customerly runs on Web, Ios, Android. Reveal runs on Web.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Reveal is typically brought in for.
What can Customerly do that Reveal cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Reveal covers Account mapping, Partner matching, Secure data sharing, Opportunity identification. Both handle Slack, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source

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