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Customer Support · head to head

Amazon Connect vs Reveal

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
R

Reveal

Affiliate Marketing

Partner revenue intelligence platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Amazon Connect covers Voice, Reveal covers Account mapping.

Where they differ

Only the attributes on which Amazon Connect and Reveal actually diverge.

Attributes where Amazon Connect and Reveal differ
AttributeAmazon ConnectReveal
Pricing modelusage-basedsubscription
CategoryCustomer SupportAffiliate Marketing
Founded20062019

Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • ServiceNow

Only in Reveal

  • Account mapping
  • Partner matching
  • Secure data sharing
  • Opportunity identification
  • Pipeline analytics
  • HubSpot
  • Slack
  • Microsoft Teams

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Reveal
  • Voice, chat, email and SMS in one queuenot Reveal
  • Conversational analytics and agent assistnot Reveal
  • Outbound campaigns and automated contactnot Reveal
  • Workforce scheduling for contact centre agentsnot Reveal

Reveal

  • affiliate marketing managementnot Amazon Connect
  • Workflow automationnot Amazon Connect
  • Reportingnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Reveal

Nothing recorded yet. See the Reveal review.

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Reveal

Free
  • FreeFree
    • Unlimited connections
    • Account mapping
    • Basic features

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Reveal if

  • You need account mapping.
  • You want to start without paying.
  • You also want partner matching.
Reveal review

Questions people ask

Is Amazon Connect or Reveal better?
Neither clearly leads. Amazon Connect starts at Free and Reveal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Reveal?
Amazon Connect starts at Free and Reveal at Free.
Does Amazon Connect or Reveal run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Reveal is typically brought in for.
What can Amazon Connect do that Reveal cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Reveal covers Account mapping, Partner matching, Secure data sharing, Opportunity identification. Both handle Salesforce, Web support.
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Related pages

More on Amazon Connect

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