Softwr

Scheduling & Booking · head to head

Fresha vs Front

Fresha logo

Fresha

Scheduling & Booking

Free salon and spa software

From
Free
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Only Fresha has a free tier, so it costs nothing to try first.
  • Each has a real cost: Fresha fresha charges a 50 percent one time commission on each new client booked through its marketplace, subject to a minimum fee per client; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Fresha covers Online booking, Front covers Shared inbox.

Where they differ

Only the attributes on which Fresha and Front actually diverge.

Attributes where Fresha and Front differ
AttributeFreshaFront
Starting priceFree$25/month per seat
Pricing modelfreesubscription
Free tierYesNo
PlatformsWeb, Ios, AndroidCloud-based SaaS
CategoryScheduling & BookingCustomer Support
Founded20152013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Fresha

  • Online booking
  • Appointment management
  • Client database
  • Point of sale
  • Inventory management
  • Staff scheduling
  • Marketing tools
  • Reports & analytics

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Fresha

  • Running appointment booking and point of sale for salons and spasnot Front
  • Attracting new clients through the Fresha consumer marketplacenot Front
  • Sending appointment reminders and marketing campaigns to clientsnot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot Fresha
  • Enterprises using AI to resolve complex multi-step customer requestsnot Fresha

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Fresha

  • Fresha charges a 50 percent one time commission on each new client booked through its marketplace, subject to a minimum fee per client
  • Online card payments carry a 4.90 percent plus fixed fee per transaction charge on top of the subscription
  • Only 20 SMS or WhatsApp notifications and 50 marketing emails are free each month; everything beyond that is billed per message
  • Team and Enterprise plans are quoted as custom rates with no published figure
  • Add ons such as Team Connect and Insights are billed per team member per month on top of the plan
  • Enterprise pricing applies to businesses with 20 or more team members

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Fresha

Free
  • FreeFree
    • Unlimited appointments
    • Unlimited staff
    • Online booking
  • Payments (Add-on)$2.19/transaction
    • Card payments
    • Contactless payments
    • Online payments
  • Marketing (Add-on)$0.01/message
    • Email campaigns
    • SMS marketing
    • Automated messages

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Fresha if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want appointment management.
Fresha review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Fresha or Front better?
Neither clearly leads. Fresha starts at Free and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Fresha or Front?
Fresha has a free tier; the other does not. Paid plans start at Free for Fresha and $25/month per seat for Front.
Does Fresha or Front run on more platforms?
Fresha runs on Web, Ios, Android. Front runs on Cloud-based SaaS.
Can I use Fresha for free?
Yes. Fresha has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is Fresha best used for?
Fresha is most often used for running appointment booking and point of sale for salons and spas, attracting new clients through the fresha consumer marketplace, sending appointment reminders and marketing campaigns to clients. Of those, running appointment booking and point of sale for salons and spas and attracting new clients through the fresha consumer marketplace are not what Front is typically brought in for.
What can Fresha do that Front cannot?
Fresha covers Online booking, Appointment management, Client database, Point of sale. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Web support.
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Related pages

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