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Maps · head to head

ArcGIS Survey123 vs TomTom

ArcGIS Survey123 logo

ArcGIS Survey123

Maps

Form-centric field data collection that writes straight into an ArcGIS organisation

From
On request
Rated
-
Full reviewWebsite
TomTom logo

TomTom

Maps

Global leader in navigation and mapping products, offering maps, traffic information, navigation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only TomTom has a free tier, so it costs nothing to try first.
  • Each has a real cost: ArcGIS Survey123 the app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.; TomTom free app lacks specific feature details on landing page
  • They diverge on capability: ArcGIS Survey123 covers XLSForm authoring, TomTom covers Core Functionality.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which ArcGIS Survey123 and TomTom actually diverge.

Attributes where ArcGIS Survey123 and TomTom differ
AttributeArcGIS Survey123TomTom
Starting priceOn requestFree
Pricing modelPer user per year by ArcGIS user typefree
Free tierNoYes
PlatformsWeb, iOS, Android, WindowsiOS, Android
FoundedUnknown1991

Identical on both: user rating (Not yet rated), category (Maps).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArcGIS Survey123

  • XLSForm authoring
  • Web designer
  • Offline collection
  • Direct ArcGIS write
  • Repeats and nested records
  • Media and signature capture
  • Webhooks and integration
  • Reports

Only in TomTom

  • Core Functionality
  • User Interface

What people use each for

The jobs each tool is most often brought in to do.

ArcGIS Survey123

  • A water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly importnot TomTom
  • A local authority running a public consultation where anyone can submit without a licence, while staff review responses in an ArcGIS dashboardnot TomTom
  • An environmental monitoring programme with complex conditional forms authored in XLSForm and completed offline in areas with no signalnot TomTom
  • A field crew already licensed for ArcGIS Field Maps that needs structured forms alongside map-based editing without adding another vendornot TomTom

TomTom

  • Turn-by-turn car navigation with offline downloadable mapsnot ArcGIS Survey123
  • Live traffic rerouting and incident/hazard alertsnot ArcGIS Survey123
  • Speed camera and speed-limit warningsnot ArcGIS Survey123
  • Truck-specific routing (vehicle dimensions, hazardous cargo restrictions, rest stops) via GO Expertnot ArcGIS Survey123
  • EV charging station location and fuel price lookup (Android)not ArcGIS Survey123

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArcGIS Survey123

  • The app is free and the licensing is not: every person completing a secure survey needs a paid ArcGIS user type, so a hundred-person field programme costs tens of thousands a year before anyone counts credits.
  • Esri does not publish user type prices on its main pricing pages, so buyers reconstruct the cost from marketplace listings or a sales conversation, which makes budgeting an ArcGIS rollout unnecessarily opaque.
  • Credits are consumed by geocoding, storage and some analysis, and a data collection programme that generates heavy attachment volumes can burn through the bundled allowance and trigger a mid-year top-up.
  • It is useless without ArcGIS. There is no standalone deployment, so the decision to use Survey123 is really a decision to buy or keep an ArcGIS estate.
  • Form authoring splits between a web designer that is easy but limited and XLSForm plus Survey123 Connect that is capable but requires learning a spreadsheet syntax, and teams routinely start in the wrong one and rebuild.

TomTom

  • Free app lacks specific feature details on landing page
  • Monetization model not transparent
  • No published pricing for premium features
  • No information about subscription tiers or in-app purchases

Pricing, plan by plan

ArcGIS Survey123

On request
  • Survey123 appFree
    • No separate charge for the app itself
    • Requires an ArcGIS Online or Enterprise organisation
    • Public surveys can be completed without a licence
  • Creator user type$undefined/year
    • Required to author and publish surveys
    • Foundational user type, can administer the organisation
    • Includes an annual credit allowance
  • Mobile Worker user type$undefined/year
    • Required for each person completing a secure survey
    • Dependent user type, must be added to an organisation with a foundational licence
    • Public marketplace listings have shown around $400 per year

TomTom

Free

No published plan breakdown. See the TomTom review.

Which should you pick?

Choose ArcGIS Survey123 if

  • You need xlsform authoring.
  • You work on Web, iOS, Android, Windows.
  • You also want web designer.
ArcGIS Survey123 review

Choose TomTom if

  • You need core functionality.
  • You want to start without paying.
  • You work on iOS, Android.
  • You also want user interface.
TomTom review

Questions people ask

Is ArcGIS Survey123 or TomTom better?
Neither clearly leads. ArcGIS Survey123 starts at On request and TomTom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArcGIS Survey123 or TomTom?
TomTom has a free tier; the other does not. Paid plans start at On request for ArcGIS Survey123 and Free for TomTom.
Does ArcGIS Survey123 or TomTom run on more platforms?
ArcGIS Survey123 runs on Web, iOS, Android, Windows. TomTom runs on iOS, Android.
Can I use TomTom for free?
Yes. TomTom has a free tier, so you can try it without paying. ArcGIS Survey123 starts at On request.
What is ArcGIS Survey123 best used for?
ArcGIS Survey123 is most often used for a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import, a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard, an environmental monitoring programme with complex conditional forms authored in xlsform and completed offline in areas with no signal, a field crew already licensed for arcgis field maps that needs structured forms alongside map-based editing without adding another vendor. Of those, a water utility recording hydrant inspections that must appear on the corporate asset map the moment they are submitted, not after a nightly import and a local authority running a public consultation where anyone can submit without a licence, while staff review responses in an arcgis dashboard are not what TomTom is typically brought in for.
What can ArcGIS Survey123 do that TomTom cannot?
ArcGIS Survey123 covers XLSForm authoring, Web designer, Offline collection, Direct ArcGIS write. TomTom covers Core Functionality, User Interface.

Answered from the vendors’ own pages

ArcGIS Survey123: Is Survey123 free?

The app is. Using it is not, unless your surveys are public. Authoring needs a Creator licence and each person completing a secure survey needs a Mobile Worker, Editor, Creator or GIS Professional user type.

TomTom: Is the TomTom app free to download and use?

Yes, the TomTom app is available as a free download. The page states 'Download for free' with no mention of paid tiers on the landing page.

Source
ArcGIS Survey123: How much are the user types?

Esri does not list them on its main pricing pages. Public marketplace listings have shown roughly $700 a year for Creator and $400 for Mobile Worker; confirm with Esri or a distributor for your region.

TomTom: Are there paid features or premium tiers for TomTom?

The landing page does not disclose any pricing information for premium features or subscription tiers. Users must download the app to discover any in-app monetization details.

Source
ArcGIS Survey123: Can respondents fill in a survey without a licence?

Yes, if the survey is shared publicly. Secure surveys require a licensed user type.

ArcGIS Survey123: Does it work offline?

Yes, in the mobile app, with sync when connectivity returns.

ArcGIS Survey123: Is it the same as ArcGIS Field Maps?

No. Field Maps is map-centric editing; Survey123 is form-centric. Many organisations license both, which doubles nothing because user types cover the whole app suite.

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