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Software · head to head

Freshdesk vs TINYpulse

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
TINYpulse logo

TINYpulse

Software

The employee voice platform

From
$5/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; TINYpulse tINYpulse has joined WebMD Health Services, per the vendor: "TINYpulse has officially joined forces with WebMD Health Services", and its own pricing page now redirects to a WebMD Health Services page
  • They diverge on capability: Freshdesk covers Ticketing, TINYpulse covers Pulse surveys.

Where they differ

Only the attributes on which Freshdesk and TINYpulse actually diverge.

Attributes where Freshdesk and TINYpulse differ
AttributeFreshdeskTINYpulse
Starting price$19/month$5/month
PlatformsWebWeb, Ios, Android, Api
Founded20102012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in TINYpulse

  • Pulse surveys
  • Anonymous suggestions
  • Cheers peer recognition
  • eNPS tracking
  • Virtual suggestions box
  • Manager insights
  • Custom surveys
  • Trend analysis

Both cover

  • Slack
  • Microsoft Teams
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot TINYpulse
  • Customer support portal and knowledge basenot TINYpulse
  • Multi-channel support coordinationnot TINYpulse
  • AI-assisted support agent interactionnot TINYpulse

TINYpulse

  • Collecting anonymous employee engagement pulse surveysnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

TINYpulse

  • TINYpulse has joined WebMD Health Services, per the vendor: "TINYpulse has officially joined forces with WebMD Health Services", and its own pricing page now redirects to a WebMD Health Services page

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

TINYpulse

$5/month
  • Engage$5/month
    • Weekly pulse surveys
    • Anonymous feedback
    • Cheers recognition
  • Perform$7/month
    • Everything in Engage
    • Performance reviews
    • Goal tracking

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose TINYpulse if

  • You need pulse surveys.
  • You work on Web, Ios, Android, Api.
  • You also want anonymous suggestions.
TINYpulse review

Questions people ask

Is Freshdesk or TINYpulse better?
Neither clearly leads. Freshdesk starts at $19/month and TINYpulse at $5/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or TINYpulse?
Freshdesk starts at $19/month and TINYpulse at $5/month.
Does Freshdesk or TINYpulse run on more platforms?
Freshdesk runs on Web. TINYpulse runs on Web, Ios, Android, Api.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what TINYpulse is typically brought in for.
What can Freshdesk do that TINYpulse cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. TINYpulse covers Pulse surveys, Anonymous suggestions, Cheers peer recognition, eNPS tracking. Both handle Slack, Microsoft Teams, SOC2, GDPR.
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Related pages

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