Softwr

E-Commerce · head to head

eBay vs Shopkeep

E

eBay

E-Commerce

Global marketplace where sellers list into eBay's audience under eBay's fee schedule and rules

From
On request
Rated
-
Full reviewWebsite
Shopkeep logo

Shopkeep

E-Commerce

Cloud-based POS for small businesses

From
$89/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: eBay the final value fee applies to the total the buyer pays including postage and tax rather than to the item price, so a low value item with expensive shipping loses a much larger share of its margin than the headline percentage implies.; Shopkeep all plans require 24/7 phone and chat support; no tiered support options
  • They diverge on capability: eBay covers Auction and fixed price listings, Shopkeep covers Point of sale.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which eBay and Shopkeep actually diverge.

Attributes where eBay and Shopkeep differ
AttributeeBayShopkeep
Starting priceOn request$89/month
PlatformsWebiPad, Web
FoundedUnknown2008

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in eBay

  • Auction and fixed price listings
  • Managed payments
  • eBay Stores
  • Promoted Listings
  • Bulk listing tools
  • International selling programmes
  • Money Back Guarantee
  • Seller performance standards

Only in Shopkeep

  • Point of sale
  • Payment processing
  • Inventory management
  • Customer profiles
  • Sales analytics
  • Employee management
  • Mobile POS
  • Reporting

What people use each for

The jobs each tool is most often brought in to do.

eBay

  • Selling used, refurbished or one-off stock that has no natural search demand on its own sitenot Shopkeep
  • Parts and spares catalogues where buyers search by fitment rather than by brandnot Shopkeep
  • Liquidating returns or excess inventory without building an audience for itnot Shopkeep
  • Testing whether demand exists for a product line before investing in a standalone storefrontnot Shopkeep

Shopkeep

No use cases recorded yet. See the Shopkeep review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

eBay

  • The final value fee applies to the total the buyer pays including postage and tax rather than to the item price, so a low value item with expensive shipping loses a much larger share of its margin than the headline percentage implies.
  • Fees stack rather than substitute, since a Store subscription, a per order fixed fee, Promoted Listings and cross-border percentages all apply on top of the category rate, and the effective take rate is only visible after a full month of settlement reports.
  • eBay controls search placement, so as a category gets competitive the practical cost of visibility becomes the Promoted Listings rate, and that is an auction against other sellers that only goes one way.
  • You do not get the customer relationship, because eBay mediates messaging and does not supply a marketing list, so repeat business depends on eBay showing your listing again rather than on anything you own.
  • The account is the entire asset and it is governed by policies eBay enforces unilaterally, so a suspension or a category restriction ends the revenue immediately with no portable equivalent of a domain, a theme or a customer database to move elsewhere.

Shopkeep

  • All plans require 24/7 phone and chat support; no tiered support options
  • Prices vary by business type and industry with additional service fees possible
  • Extra locations and registers incur additional charges beyond base plan cost

Pricing, plan by plan

eBay

On request

No published plan breakdown. See the eBay review.

Shopkeep

$89/month
  • Basic$89/month
    • Retail POS platform
    • 1 register included
    • Integrated Payments 1.5%
  • Core$149/month
    • All Basic features
    • Advanced management tools
    • Business growth support
  • Plus$289/month
    • All Core features
    • Advanced customization
    • Established retail operations support

Which should you pick?

Choose eBay if

  • You need auction and fixed price listings.
  • You also want managed payments.
eBay review

Choose Shopkeep if

  • You need point of sale.
  • You work on iPad, Web.
  • You also want payment processing.
Shopkeep review

Questions people ask

Is eBay or Shopkeep better?
Neither clearly leads. eBay starts at On request and Shopkeep at $89/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, eBay or Shopkeep?
eBay starts at On request and Shopkeep at $89/month.
Does eBay or Shopkeep run on more platforms?
eBay runs on Web. Shopkeep runs on iPad, Web.
What is eBay best used for?
eBay is most often used for selling used, refurbished or one-off stock that has no natural search demand on its own site, parts and spares catalogues where buyers search by fitment rather than by brand, liquidating returns or excess inventory without building an audience for it, testing whether demand exists for a product line before investing in a standalone storefront. Of those, selling used, refurbished or one-off stock that has no natural search demand on its own site and parts and spares catalogues where buyers search by fitment rather than by brand are not what Shopkeep is typically brought in for.
What can eBay do that Shopkeep cannot?
eBay covers Auction and fixed price listings, Managed payments, eBay Stores, Promoted Listings. Shopkeep covers Point of sale, Payment processing, Inventory management, Customer profiles.

Answered from the vendors’ own pages

eBay: What does selling on eBay actually cost?

A category-dependent percentage of the total buyer payment including postage, plus a fixed fee per order, plus any Store subscription, advertising rate and international fees. Model all of them together, not the first one alone.

Shopkeep: What is included in the Lightspeed Retail Basic plan at $89 per month?

The Basic plan includes 1 register, retail POS platform, integrated payments at 1.5% card-present rate, inventory management, Lightspeed Wholesale access, NuORDER Catalog with 5 million+ products, built-in eCommerce, loyalty programs, and 24/7 support.

Source
eBay: Can I use my own payment provider?

No. Payments run through eBay and settle to your bank account on eBay's payout schedule, so you do not choose the processor and you do not control settlement timing.

Shopkeep: How much can I save by paying annually instead of monthly?

Shopkeep (Lightspeed Retail) offers up to 18% discount when paying annually instead of month-to-month. All three plans (Basic, Core, Plus) qualify for this annual discount.

Source
eBay: Do I get my customers' email addresses?

Not for marketing. eBay mediates buyer contact, which is why sellers who rely on it have no list to fall back on if the channel changes.

Shopkeep: What additional costs should I budget beyond the monthly subscription?

Beyond the monthly plan cost, extra locations require additional charges, extra registers incur per-register fees, and hardware (terminals, scanners, iPad devices) have separate costs. Integrated payment processing charges 1.5% per transaction.

Source
eBay: Is eBay an alternative to having my own store?

It is a channel, not a substitute. Sellers who use it well treat it as demand they rent while building something they own in parallel.

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