Is Digitail or RxWorks better?

Neither clearly leads. Digitail starts at On request and RxWorks at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Digitail or RxWorks?

Digitail starts at On request and RxWorks at On request.

Does Digitail or RxWorks run on more platforms?

Digitail runs on Web, iOS, Android, Cloud. RxWorks runs on Windows.

What is Digitail best used for?

Digitail is most often used for clinics with poor vaccination reminder compliance, practices wanting clients to self-book rather than phone, multi-location groups on one system. Of those, clinics with poor vaccination reminder compliance and practices wanting clients to self-book rather than phone are not what RxWorks is typically brought in for.

What can Digitail do that RxWorks cannot?

Digitail covers Pet owner app, Cloud PIMS, Automated reminders, Multi-location. RxWorks covers Multi-site group operation, Dispensing and stock control, Client accounts, On-premise database.

Veterinary · head to head

Digitail vs RxWorks

Digitail

Veterinary

All-in-one cloud PIMS for veterinary practices with a pet owner app

From: On request
Rated: -

Full review Website

RxWorks

Veterinary

Server-based practice management with a corporate group heritage in Australia, New Zealand and the United Kingdom

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: Digitail quote-only pricing with no published rates; RxWorks it is a legacy line inside Covetrus, which promotes Pulse as its strategic cloud product, so the practical question is not capability but how long the system will be supported and on what notice.
They diverge on capability: Digitail covers Pet owner app, RxWorks covers Multi-site group operation.
Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Digitail and RxWorks actually diverge.

Attributes where Digitail and RxWorks differ
Attribute	Digitail	RxWorks
Platforms	Web, iOS, Android, Cloud	Windows

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Veterinary).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Digitail

Pet owner app
Cloud PIMS
Automated reminders
Multi-location

Only in RxWorks

Multi-site group operation
Dispensing and stock control
Client accounts
On-premise database
Regional configuration
Laboratory integration

What people use each for

The jobs each tool is most often brought in to do.

Digitail

Clinics with poor vaccination reminder compliancenot RxWorks
Practices wanting clients to self-book rather than phonenot RxWorks
Multi-location groups on one systemnot RxWorks

RxWorks

A practice joining an Australian, New Zealand or United Kingdom group that already standardises on RxWorksnot Digitail
A group that needs consolidated reporting and centrally controlled price lists across many sitesnot Digitail
A mixed or large animal practice that runs account customers on credit terms rather than payment at the time of servicenot Digitail
A site that cannot rely on its internet connection and needs the clinical record held locallynot Digitail

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Digitail

Quote-only pricing with no published rates
The owner app only helps where clients actually install it, and adoption varies sharply by demographic
Younger vendor than the established systems, with a shorter track record

RxWorks

It is a legacy line inside Covetrus, which promotes Pulse as its strategic cloud product, so the practical question is not capability but how long the system will be supported and on what notice.
It is a Windows server product, so the group carries hardware, database, patching and backup costs that never appear in the software quotation.
Its relevance is regional: outside Australia, New Zealand and the United Kingdom the installed base and the support and consultant network are thin, which matters for a group expanding into new markets.
Remote and mobile working is poor compared with cloud systems, which is a growing problem as groups centralise administration and clinicians expect record access away from the practice.
The eventual migration off it will be a full data conversion with retraining across every site, and at group scale that project cost should be modelled now rather than treated as a future problem.

Pricing, plan by plan

Digitail

On request

No published plan breakdown. See the Digitail review.

RxWorks

On request

RxWorks$undefined/year
- Quoted per site, normally under a group agreement
- Annual support and maintenance charged separately
- Server infrastructure is the responsibility of the practice or group

Which should you pick?

Choose Digitail if

You need pet owner app.
You work on Web, iOS, Android, Cloud.
You also want cloud pims.

Digitail review

Choose RxWorks if

You need multi-site group operation.
You work on Windows.
You also want dispensing and stock control.

RxWorks review

Questions people ask

Is Digitail or RxWorks better?: Neither clearly leads. Digitail starts at On request and RxWorks at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Digitail or RxWorks?: Digitail starts at On request and RxWorks at On request.
Does Digitail or RxWorks run on more platforms?: Digitail runs on Web, iOS, Android, Cloud. RxWorks runs on Windows.
What is Digitail best used for?: Digitail is most often used for clinics with poor vaccination reminder compliance, practices wanting clients to self-book rather than phone, multi-location groups on one system. Of those, clinics with poor vaccination reminder compliance and practices wanting clients to self-book rather than phone are not what RxWorks is typically brought in for.
What can Digitail do that RxWorks cannot?: Digitail covers Pet owner app, Cloud PIMS, Automated reminders, Multi-location. RxWorks covers Multi-site group operation, Dispensing and stock control, Client accounts, On-premise database.

Answered from the vendors’ own pages

Digitail: What does Digitail cost?

Pricing is quoted per practice and not published.

RxWorks: Should a new practice adopt RxWorks today?

Generally no, unless you are joining a group that already runs it. A new independent practice should be evaluating cloud systems instead.

Digitail: What does the pet owner app do?

It gives clients their pet’s records, vaccination reminders and booking, which lifts reminder compliance compared with email.

RxWorks: Is it still supported?

Covetrus supports it, but Pulse is the stated strategic product. Ask for the support commitment and the end-of-life notice period as written contract terms.

Digitail: Does it support multiple clinics?

Yes, multi-location groups run under one account.

RxWorks: Where is it actually used?

Mostly Australia, New Zealand and the United Kingdom, heavily within corporate practice groups. It has very little presence in the United States.

RxWorks: What does migration off it involve?

A full clinical and financial data conversion per site plus retraining. At group scale that is a programme of work, not a weekend.

Digitail vs RxWorks

Digitail

RxWorks

The short version

Where they differ

What each one covers

Only in Digitail

Only in RxWorks

What people use each for

Digitail

RxWorks

Where each one falls short

Digitail

RxWorks

Pricing, plan by plan

Digitail

RxWorks

Which should you pick?

Choose Digitail if

Choose RxWorks if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Digitail

More on RxWorks

Keep looking

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