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Customerly vs FlexOffers

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
FlexOffers logo

FlexOffers

Software

Affiliate network with 12,000+ advertisers

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; FlexOffers the Internet Archive's capture of FlexOffers' homepage on 14 January 2022 stated Net 7 payout terms for top-performing publishers, with commission rates negotiated per program across over 12,000 advertisers and no flat price list published.
  • They diverge on capability: Customerly covers Live chat, FlexOffers covers Large advertiser network.

Where they differ

Only the attributes on which Customerly and FlexOffers actually diverge.

Attributes where Customerly and FlexOffers differ
AttributeCustomerlyFlexOffers
Starting priceFreeOn request
Pricing modelsubscriptionusage-based
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
Founded20152008

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • Shopify

Only in FlexOffers

  • Large advertiser network
  • Deep linking
  • Real-time reporting
  • API access
  • Content feeds
  • Various CMS platforms

Both cover

  • WordPress
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot FlexOffers
  • Lead generationnot FlexOffers
  • Email marketingnot FlexOffers
  • Customer feedbacknot FlexOffers

FlexOffers

  • Affiliate marketing network connecting advertisers with publishersnot Customerly
  • Performance-based marketing campaigns with commission structurenot Customerly
  • Access to 12,000+ advertiser programs and 75,000+ publisher opportunitiesnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

FlexOffers

  • The Internet Archive's capture of FlexOffers' homepage on 14 January 2022 stated Net 7 payout terms for top-performing publishers, with commission rates negotiated per program across over 12,000 advertisers and no flat price list published.

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

FlexOffers

On request

No published plan breakdown. See the FlexOffers review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose FlexOffers if

  • You need large advertiser network.
  • You also want deep linking.
FlexOffers review

Questions people ask

Is Customerly or FlexOffers better?
Neither clearly leads. Customerly starts at Free and FlexOffers at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or FlexOffers?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for FlexOffers.
Does Customerly or FlexOffers run on more platforms?
Customerly runs on Web, Ios, Android. FlexOffers runs on Web.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. FlexOffers starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what FlexOffers is typically brought in for.
What can Customerly do that FlexOffers cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. FlexOffers covers Large advertiser network, Deep linking, Real-time reporting, API access. Both handle WordPress, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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