Is Crazy Egg or Segment better?

Neither clearly leads. Crazy Egg starts at $29/month and Segment at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Crazy Egg or Segment?

Segment has a free tier; the other does not. Paid plans start at $29/month for Crazy Egg and Free for Segment.

Does Crazy Egg or Segment run on more platforms?

Both run on Web, API, so platform support will not decide this one for you.

Can I use Segment for free?

Yes. Segment has a free tier, so you can try it without paying. Crazy Egg starts at $29/month.

What is Crazy Egg best used for?

Crazy Egg is most often used for click, scroll and move heatmaps on a page, session recordings to see where visitors struggle, a/b testing page variants, snapshot reports comparing behaviour over time. Of those, click, scroll and move heatmaps on a page and session recordings to see where visitors struggle are not what Segment is typically brought in for.

What can Crazy Egg do that Segment cannot?

Crazy Egg covers Heatmaps, Scrollmaps, Confetti Reports, A/B Testing. Segment covers Data collection, Data routing, Data warehouse, Identity resolution. Both handle Google Analytics.

Marketing · head to head

Crazy Egg vs Segment

Crazy Egg

Marketing

Website optimization with heatmaps

From: $29/month
Rated: -

Full review Website

Segment

Technology

Customer data platform that unifies your data

From: Free
Rated: -

Full review Website

The short version

Only Segment has a free tier, so it costs nothing to try first.
Each has a real cost: Crazy Egg the Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly; Segment pricing is not transparent; requires sales contact for quotes
They diverge on capability: Crazy Egg covers Heatmaps, Segment covers Data collection.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crazy Egg and Segment actually diverge.

Attributes where Crazy Egg and Segment differ
Attribute	Crazy Egg	Segment
Starting price	$29/month	Free
Free tier	No	Yes
Category	Marketing	Technology
Founded	2006	2011

Identical on both: pricing model (Unknown), platforms (Web, API), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crazy Egg

Heatmaps
Scrollmaps
Confetti Reports
A/B Testing
Session Recordings
Shopify
WordPress
Squarespace

Only in Segment

Data collection
Data routing
Data warehouse
Identity resolution
Protocols
Privacy portal
Functions
Replay

Both cover

Google Analytics

What people use each for

The jobs each tool is most often brought in to do.

Crazy Egg

Click, scroll and move heatmaps on a pagenot Segment
Session recordings to see where visitors strugglenot Segment
A/B testing page variantsnot Segment
Snapshot reports comparing behaviour over timenot Segment

Segment

Customer data unificationnot Crazy Egg
Marketing attributionnot Crazy Egg
Product analyticsnot Crazy Egg
Data governancenot Crazy Egg
Personalizationnot Crazy Egg

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crazy Egg

The Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly
All plans are billed annually rather than monthly
There is no free tier, only a trial
Reaching 500,000 pageviews means the Pro plan at $249 a month

Segment

Pricing is not transparent; requires sales contact for quotes
No lower-tier option for small businesses without contacting sales
Custom pricing can be expensive for mid-market companies
Now owned by Twilio, which affects long-term independence and focus

Pricing, plan by plan

Crazy Egg

$29/month

No published plan breakdown. See the Crazy Egg review.

Segment

Free

No published plan breakdown. See the Segment review.

Which should you pick?

Choose Crazy Egg if

You need heatmaps.
You work on Web, API.
You also want scrollmaps.

Crazy Egg review

Choose Segment if

You need data collection.
You want to start without paying.
You work on Web, API.
You also want data routing.

Segment review

Questions people ask

Is Crazy Egg or Segment better?: Neither clearly leads. Crazy Egg starts at $29/month and Segment at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crazy Egg or Segment?: Segment has a free tier; the other does not. Paid plans start at $29/month for Crazy Egg and Free for Segment.
Does Crazy Egg or Segment run on more platforms?: Both run on Web, API, so platform support will not decide this one for you.
Can I use Segment for free?: Yes. Segment has a free tier, so you can try it without paying. Crazy Egg starts at $29/month.
What is Crazy Egg best used for?: Crazy Egg is most often used for click, scroll and move heatmaps on a page, session recordings to see where visitors struggle, a/b testing page variants, snapshot reports comparing behaviour over time. Of those, click, scroll and move heatmaps on a page and session recordings to see where visitors struggle are not what Segment is typically brought in for.
What can Crazy Egg do that Segment cannot?: Crazy Egg covers Heatmaps, Scrollmaps, Confetti Reports, A/B Testing. Segment covers Data collection, Data routing, Data warehouse, Identity resolution. Both handle Google Analytics.

Answered from the vendors’ own pages

Crazy Egg: How is Crazy Egg priced?

Crazy Egg starts at $29/month for 5,000 tracked pageviews and 50 recordings. Pricing scales to $599/month for Enterprise tier. A/B testing available from $99 plan up. Annual billing required with no monthly option. 30-day free trial available.

Source

Segment: Does Segment have a free plan?

Segment uses a freemium model with 10K users included free. Additional users require paid plans based on monthly active users (MTUs), calculated as monthly active users plus anonymous visitors per month.

Source

Crazy Egg: What features does Crazy Egg include?

Crazy Egg provides heatmaps showing user clicks and scrolls, session recordings, A/B testing from the Plus tier up, and unlimited domains and team members across all plans.

Source

Segment: What is Segment's pricing based on?

Segment pricing is based on monthly active users (MTU), which equals your monthly active users plus anonymous visitors. Pricing is customized; contact sales for specific quotes.

Source

Crazy Egg: Does Crazy Egg offer a free trial?

Yes, Crazy Egg offers a 30-day free trial for all new users to test heatmaps and session recordings before committing to a paid plan.

Source

Segment: What is the difference between Customer Data Pipeline and Customer Data Platform?

Pipeline (Business) focuses on data collection and delivery to 700+ destinations. CDP includes Pipeline plus Unify for unified profiles and Engage for audience orchestration with AI capabilities.

Source

Segment: How many integrations does Segment have?

Segment connects to over 700 destinations, allowing data to be sent to analytics platforms, data warehouses, CRMs, and other business tools.

Source

Segment: Does Segment have SSO and HIPAA compliance?

Yes. Both Pipeline and CDP tiers offer multi-factor authentication, single sign-on (SSO), and HIPAA eligibility for healthcare organizations.

Source

Crazy Egg vs Segment

Crazy Egg

Segment

The short version

Where they differ

What each one covers

Only in Crazy Egg

Only in Segment

Both cover

What people use each for

Crazy Egg

Segment

Where each one falls short

Crazy Egg

Segment

Pricing, plan by plan

Crazy Egg

Segment

Which should you pick?

Choose Crazy Egg if

Choose Segment if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Crazy Egg

More on Segment

Keep looking

Other head to heads