Live Chat & Chatbots · head to head
Conferbot vs Heap
Conferbot
Live Chat & Chatbots
No-code AI chatbot builder for websites and messaging channels
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Conferbot the free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.; Heap no built-in A/B testing or feature flags; requires integration with separate tools for experimentation
- They diverge on capability: Conferbot covers Visual flow builder, Heap covers Autocapture.
Where they differ
Only the attributes on which Conferbot and Heap actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Conferbot
- Visual flow builder
- Omnichannel deployment
- Unified inbox
- AI-powered responses
- Templates library
- Integrations
- Analytics dashboard
- Developer API and SDKs
Only in Heap
- Autocapture
- Retroactive analytics
- Session replay
- Funnel analysis
- User segmentation
- Path analysis
- Data science
- Virtual events
What people use each for
The jobs each tool is most often brought in to do.
Conferbot
- Automating website lead capture with conversational formsnot Heap
- Handling customer support inquiries across messaging appsnot Heap
- Deploying a single bot across WhatsApp, Messenger, and website widgetnot Heap
- Booking meetings via chatbot with calendar integrationnot Heap
- Deflecting support tickets with a knowledge base botnot Heap
Heap
- User behavior analysisnot Conferbot
- Conversion optimizationnot Conferbot
- Product adoptionnot Conferbot
- Customer journey mappingnot Conferbot
- A/B testing analysisnot Conferbot
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Conferbot
- The free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.
- Advanced features like custom branding and A/B testing require the Pro tier or higher rather than being available at entry-level paid plans.
- Extra conversations beyond plan limits are billed per-unit ($0.01 each on Starter/Pro), which can make costs unpredictable at scale.
- The platform lacks the deep enterprise conversational-AI training and analytics depth of larger incumbents like Intercom or Drift.
- Voice channel support is not part of the core channel list, which is limited to website and text-based messaging apps.
Heap
- No built-in A/B testing or feature flags; requires integration with separate tools for experimentation
- Group analytics and advanced features require a sales conversation, not self-serve
- Cloud-only deployment; no self-hosted option for data security or compliance requirements
- Session replay lacks developer debugging tools compared to PostHog
- Pricing for Growth and Pro plans requires direct sales contact; no transparency on how pricing scales
Pricing, plan by plan
Conferbot
Free- FreeFree
- 600 conversations/month
- 1 seat
- Basic integrations
- Starter$19/month
- 2,000 conversations/month
- Removes Conferbot branding
- All integrations
- Pro$39/month
- 5,000 conversations/month
- 5 seats included
- Custom branding
- Business$59/month
- 10,000 conversations/month
- 15 seats included
- White-label solution
Heap
Free- FreeFree
- Up to 10,000 monthly sessions
- Basic charts
- 6 months data history
- Growth$undefined/custom
- Custom session pricing
- Sense AI assistant
- 12 months data history
- Pro$undefined/custom
- Custom session pricing
- Account analytics
- Engagement matrix
- Premier$undefined/custom
- Custom session pricing
- Data warehouse integration
- Unlimited projects
Which should you pick?
Choose Conferbot if
- You need visual flow builder.
- You want to start without paying.
- You work on web, ios, android, api.
- You also want omnichannel deployment.
Choose Heap if
- You need autocapture.
- You want to start without paying.
- You work on Web, iOS, Android.
- You also want retroactive analytics.
Questions people ask
- Is Conferbot or Heap better?
- Neither clearly leads. Conferbot starts at Free and Heap at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Conferbot or Heap?
- Conferbot starts at Free and Heap at Free.
- Does Conferbot or Heap run on more platforms?
- Conferbot runs on web, ios, android, api. Heap runs on Web, iOS, Android.
- Can I use Conferbot for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Conferbot best used for?
- Conferbot is most often used for automating website lead capture with conversational forms, handling customer support inquiries across messaging apps, deploying a single bot across whatsapp, messenger, and website widget, booking meetings via chatbot with calendar integration. Of those, automating website lead capture with conversational forms and handling customer support inquiries across messaging apps are not what Heap is typically brought in for.
- What can Conferbot do that Heap cannot?
- Conferbot covers Visual flow builder, Omnichannel deployment, Unified inbox, AI-powered responses. Heap covers Autocapture, Retroactive analytics, Session replay, Funnel analysis.
Answered from the vendors’ own pages
Conferbot: What does Conferbot cost?
Four plans: Free at $0/month with 600 conversations, Starter at $19/month with 2,000, Pro at $39/month with 5,000, and Business at $59/month with 10,000. Annual billing takes 20% off any paid plan.
SourceHeap: What does Heap's autocapture feature do?
Heap's autocapture is a single code snippet that automatically captures every click, swipe, tap, pageview, and form fill on your website and apps without requiring manual event setup. Once installed, Heap captures the entire digital experience of every user on every platform with no ongoing engineering maintenance needed.
SourceConferbot: Is there a free plan, and what does it include?
Yes. The free plan covers 600 conversations a month, one chatbot and the core features, with no card required to start. It is a standing plan rather than a trial.
SourceHeap: What are Heap's pricing plans and how much do they cost?
Heap offers a Free plan for up to 10,000 monthly sessions. Growth, Pro, and Premier plans use custom session-based pricing that requires contacting sales for a quote. Free includes basic charts and 6 months data history. Growth adds the Sense AI assistant. Pro adds account analytics. Premier adds data warehouse integration and dedicated customer success management.
SourceConferbot: Can I change plan later?
Yes. Plans can be upgraded or downgraded at any time from the account dashboard, and Conferbot states there are no setup fees or hidden costs on any tier.
SourceHeap: Does Heap include session replay and A/B testing?
Heap includes integrated session replay showing exactly what users did on your site. However, Heap does not include built-in A/B testing or feature flags. Teams requiring these capabilities must use separate tools or integrate with third-party platforms.
SourceConferbot: Which channels can one bot be deployed to?
A single bot can run on a website widget and on WhatsApp, Facebook Messenger, Instagram, Telegram, Slack, Discord, Microsoft Teams and LINE, with conversations handled in one shared inbox.
SourceHeap: What integrations does Heap support?
Heap supports over 100 integrations connecting to business tools including marketing platforms, CRMs, and data warehouses. This allows insights to reach relevant teams and ensures data flows to other business systems automatically.
SourceConferbot: Does Conferbot offer an API?
Yes. Version 3.0.0 added a developer REST API with Node.js and Python SDKs, mobile SDKs for React Native, Flutter, iOS and Android, and enterprise SSO and SAML.
SourceHeap: Does Heap offer self-hosting or is it cloud-only?
Heap is cloud-only and does not offer self-hosted options. Organizations requiring on-premises deployment should consider alternatives like PostHog which supports self-hosting alongside its cloud product.
SourceHeap: What is Sense and how does it help with analytics?
Sense Chat is Heap's AI assistant that enables users to access analytics without extensive technical knowledge. It allows teams to ask questions about user behavior and get answers directly without lengthy onboarding or technical expertise, making insights more accessible to non-technical stakeholders.
SourceRelated pages
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