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Government · head to head

CitizenLab vs Frontegg

CitizenLab logo

CitizenLab

Government

Digital Democracy Platform

From
$500/month
Free plan
No
Full reviewWebsite
Frontegg logo

Frontegg

Cybersecurity

Customer identity and access management platform for SaaS applications

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Frontegg has a free tier, so it costs nothing to try first.
  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; Frontegg detailed per-unit pricing beyond the free tier is not published, requiring use of an online calculator or sales contact to estimate costs.
  • They diverge on capability: CitizenLab covers Participatory Budgeting, Frontegg covers Hosted login.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which CitizenLab and Frontegg actually diverge.

Attributes where CitizenLab and Frontegg differ
AttributeCitizenLabFrontegg
Starting price$500/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Ios, Androidweb, api
CategoryGovernmentCybersecurity
Founded2015Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in Frontegg

  • Hosted login
  • Enterprise SSO/SCIM
  • Multi-tenant organizations
  • Custom domains
  • M2M tokens
  • Fraud protection

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot Frontegg
  • Collecting resident input through surveys, ideation, mapping and votingnot Frontegg
  • Centralising engagement data across multiple municipal departmentsnot Frontegg

Frontegg

  • Adding enterprise SSO/SCIM to a B2B SaaS productnot CitizenLab
  • Multi-tenant customer identity managementnot CitizenLab
  • White-labeled, custom-domain login experiencesnot CitizenLab
  • Securing AI agent access to a SaaS product via Agen.conot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

Frontegg

  • Detailed per-unit pricing beyond the free tier is not published, requiring use of an online calculator or sales contact to estimate costs.
  • Advanced fraud protection and multiple environments are Enterprise-only, unavailable on the Pay As You Go plan.
  • The 7,500 free monthly active users is comparatively modest next to some competitors' free tiers.
  • As a broader CIAM platform, it can be more complex to integrate than lighter-weight developer-first auth tools for smaller apps.

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

Frontegg

Free
  • Pay As You GoFree
    • 7,500 monthly active users included
    • 5 enterprise connections (SSO/SCIM)
    • Unlimited organizations
  • Enterprise$undefined/month
    • Custom pricing
    • Multiple environments
    • Advanced fraud protection

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose Frontegg if

  • You need hosted login.
  • You want to start without paying.
  • You work on web, api.
  • You also want enterprise sso/scim.
Frontegg review

Questions people ask

Is CitizenLab or Frontegg better?
Neither clearly leads. CitizenLab starts at $500/month and Frontegg at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or Frontegg?
Frontegg has a free tier; the other does not. Paid plans start at $500/month for CitizenLab and Free for Frontegg.
Does CitizenLab or Frontegg run on more platforms?
CitizenLab runs on Web, Ios, Android. Frontegg runs on web, api.
Can I use Frontegg for free?
Yes. Frontegg has a free tier, so you can try it without paying. CitizenLab starts at $500/month.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what Frontegg is typically brought in for.
What can CitizenLab do that Frontegg cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Frontegg covers Hosted login, Enterprise SSO/SCIM, Multi-tenant organizations, Custom domains.

Answered from the vendors’ own pages

CitizenLab: How many projects can Essential tier teams manage?

The Essential tier is designed for teams starting small and is limited to 1 active project with 1 admin seat and no project manager seats.

Source
Frontegg: What does Frontegg cost?

Frontegg's Pay As You Go plan is free up to 7,500 monthly active users, after which pricing scales with users, enterprise connections and M2M tokens via an online calculator; Enterprise pricing is custom.

Source
CitizenLab: How many projects can Standard and Premium tiers manage?

Both Standard and Premium tiers support unlimited projects. Standard includes 4 admin seats and 5 project manager seats, while Premium includes 8 admin seats and 25 project manager seats.

Source
Frontegg: Is there a free plan and what are its limits?

Yes, the free Pay As You Go plan includes 7,500 monthly active users, 5 enterprise SSO/SCIM connections, unlimited organizations, and a custom domain.

Source
CitizenLab: Does Enterprise tier have any user seat limits?

No, the Enterprise tier is designed for organizations aiming to embed engagement deeply within their infrastructure and includes unlimited admin seats and project managers.

Source
Frontegg: How is usage metered?

Pricing is consumption-based, driven by monthly active users, monthly enterprise connections (SSO/SCIM), and monthly M2M tokens, with customers paying only for usage beyond the free 7,500-user threshold.

Source
CitizenLab: What are the specific pricing amounts for each tier?

Specific pricing amounts are not disclosed on the plans page. The company directs interested organizations to talk to their team for personalized pricing offers.

Source
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