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Government · head to head

Citizen vs Mimecast

Citizen logo

Citizen

Government

Real-time Safety Alerts

From
Free
Free plan
Yes
Full reviewWebsite
Mimecast logo

Mimecast

Cybersecurity

Email and collaboration security

From
$4/month
Free plan
No
Full reviewWebsite

The short version

  • Only Citizen has a free tier, so it costs nothing to try first.
  • Each has a real cost: Citizen no premium or paid features mentioned; Mimecast no pricing is published for any product or plan, and every route ends at a quote or demo request
  • They diverge on capability: Citizen covers Real-time Alerts, Mimecast covers Advanced threat detection.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Citizen and Mimecast actually diverge.

Attributes where Citizen and Mimecast differ
AttributeCitizenMimecast
Starting priceFree$4/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsIos, AndroidEmail, Cloud, Collaboration
CategoryGovernmentCybersecurity
Founded20162003

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Citizen

  • Real-time Alerts
  • 911 Monitoring
  • Live Video
  • Safety Map
  • Personal Safety
  • Emergency Services
  • Social Media
  • Location Services

Only in Mimecast

  • Advanced threat detection
  • Secure sharing
  • Email encryption
  • Message tracking
  • Email archiving
  • Legal hold
  • eDiscovery
  • Backup and recovery

What people use each for

The jobs each tool is most often brought in to do.

Citizen

  • Citizen Servicesnot Mimecast
  • Records Managementnot Mimecast
  • Public Safetynot Mimecast
  • Civic Engagementnot Mimecast

Mimecast

  • Email security filtering against phishing and targeted attacksnot Citizen
  • Email archiving, continuity and compliance for organisationsnot Citizen

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Citizen

  • No premium or paid features mentioned
  • App is completely free with no monetization model disclosed
  • No in-app purchases or premium tier mentioned
  • Subscription or paid features may exist but not disclosed

Mimecast

  • No pricing is published for any product or plan, and every route ends at a quote or demo request
  • The platform is split into separately sold products for email security, awareness training, data protection and governance
  • Collaboration threat protection, DMARC analysis, incident response and email archiving are all further add ons on top of those

Pricing, plan by plan

Citizen

Free
  • BasicFree
    • Real-time Alerts
    • Incident Feed
    • Safety Map

Mimecast

$4/month
  • Defender$4/month
    • Per user
    • Threat protection
    • Impersonation prevention
  • Archive$3/month
    • Email archiving
    • Legal hold
    • Search & recall
  • Unified$6/month
    • All Defender features
    • All Archive features
    • Backup

Which should you pick?

Choose Citizen if

  • You need real-time alerts.
  • You want to start without paying.
  • You work on Ios, Android.
  • You also want 911 monitoring.
Citizen review

Choose Mimecast if

  • You need advanced threat detection.
  • You work on Email, Cloud, Collaboration.
  • You also want secure sharing.
Mimecast review

Questions people ask

Is Citizen or Mimecast better?
Neither clearly leads. Citizen starts at Free and Mimecast at $4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Citizen or Mimecast?
Citizen has a free tier; the other does not. Paid plans start at Free for Citizen and $4/month for Mimecast.
Does Citizen or Mimecast run on more platforms?
Citizen runs on Ios, Android. Mimecast runs on Email, Cloud, Collaboration.
Can I use Citizen for free?
Yes. Citizen has a free tier, so you can try it without paying. Mimecast starts at $4/month.
What is Citizen best used for?
Citizen is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Mimecast is typically brought in for.
What can Citizen do that Mimecast cannot?
Citizen covers Real-time Alerts, 911 Monitoring, Live Video, Safety Map. Mimecast covers Advanced threat detection, Secure sharing, Email encryption, Message tracking.

Answered from the vendors’ own pages

Citizen: How much does Citizen cost?

Citizen is available as a free app download for iOS and Android. The app includes core safety and alert features at no cost.

Source
Mimecast: How much does Mimecast cost?

Mimecast does not publish pricing on its website. Customers must request a custom quote by contacting the sales team at +1 617 393 7000 or using the Get a Quote button.

Source
Citizen: Are there paid features or premium subscriptions in Citizen?

Citizen's website does not mention paid features, premium subscriptions, or in-app purchases. All advertised features appear to be included in the free app.

Source
Mimecast: Is there a free trial of Mimecast?

Mimecast's trial and pricing options are not specified on the public website. Contact sales at +1 617 393 7000 or through their support portal at mimecastsupport.zendesk.com for trial availability.

Source
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