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AI · head to head

Chatbase vs Verbit

Chatbase logo

Chatbase

AI

Build AI chatbots trained on your data

From
Free
Rated
-
Full reviewWebsite
Verbit logo

Verbit

AI

Transcription and captioning combining automatic speech recognition with professional human correction

From
$24/month
Rated
-
Full reviewWebsite

The short version

  • Only Chatbase has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatbase enterprise plan requires custom pricing with sales contact; Verbit only a small self-service tier has a published price; the institutional plans that most education buyers actually need are quoted, so budgeting requires a sales cycle and comparison against competitors requires several.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Chatbase and Verbit actually diverge.

Attributes where Chatbase and Verbit differ
AttributeChatbaseVerbit
Starting priceFree$24/month
Pricing modelfreemiumPer month by transcription hours
Free tierYesNo
PlatformsWebWeb, API

Identical on both: user rating (Not yet rated), category (AI).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatbase

Nothing recorded that Verbit does not also cover.

Only in Verbit

  • ASR with human correction
  • Live realtime captioning
  • Domain-tuned models
  • Translation and subtitling
  • Audio description
  • LMS and video platform integrations
  • Court-admissible transcripts
  • Turnaround tiers

What people use each for

The jobs each tool is most often brought in to do.

Chatbase

  • Automating customer support for returnsnot Verbit
  • Answering product questions 24/7 across channelsnot Verbit
  • Routing conversations to sales teamsnot Verbit
  • Escalating complex issues to human agentsnot Verbit

Verbit

  • A university that must caption recorded teaching to meet accessibility law and wants machine output for general content with human correction only where a student accommodation appliesnot Chatbase
  • A broadcaster needing live realtime captioning to regulatory standard, which the VITAC operation supplies rather than a pure software vendornot Chatbase
  • A law firm or court reporting operation needing certified transcripts of depositions with a defensible chain of accuracynot Chatbase
  • A market research team transcribing focus groups where speaker separation and verbatim fidelity matter more than turnaround speednot Chatbase

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatbase

  • Enterprise plan requires custom pricing with sales contact
  • Message credits are consumption-based; exceeding monthly allocation requires additional purchase

Verbit

  • Only a small self-service tier has a published price; the institutional plans that most education buyers actually need are quoted, so budgeting requires a sales cycle and comparison against competitors requires several.
  • Accuracy claims are benchmarked on clean audio with standard accents, and real lecture theatre recordings with technical vocabulary and non-native speakers fall well short, so the contracted level and the audio assumptions behind it must be written into the agreement.
  • The human correction layer is what delivers the accuracy institutions buy, and it introduces turnaround times measured in hours or days, which does not suit anyone expecting transcripts immediately after a session.
  • Cost scales with hours of content, so an institution that recorded everything during remote teaching and never reduced the volume can find transcription costing more than the lecture capture platform generating the recordings.
  • Verbit has grown by acquisition and consolidated several transcription brands, and customers of acquired services have been migrated onto Verbit contracts and pricing on the acquirer's timetable rather than their own.

Pricing, plan by plan

Chatbase

Free
  • FreeFree
    • 50 message credits monthly
    • 1 member
    • Limited model access
  • Hobby$40/month
    • 700 message credits
    • 2 members
    • Advanced models
  • Standard$150/month
    • 4,000 message credits
    • 3 members
    • Voice
  • Pro$500/month
    • 15,000 message credits
    • 5 members
    • Advanced analytics

Verbit

$24/month
  • Standard$24/month
    • From $24 per month
    • 100 hours per month split as 50 live and 50 post-production
    • Self-service sign-up
  • Campus Complete$undefined/year
    • Unlimited hours for an institution
    • Built around media accessibility obligations
    • LMS and lecture capture integrations
  • Legal Capture and Legal Visor$undefined/year
    • Unlimited legal transcription with court-admissible transcripts on request
    • Live AI transcription and case insights
    • Quoted
  • Custom$undefined/year
    • Enterprise deployment across the product suite
    • Negotiated accuracy levels and turnaround
    • Quoted

Which should you pick?

Choose Chatbase if

  • You want to start without paying.
Chatbase review

Choose Verbit if

  • You need asr with human correction.
  • You work on Web, API.
  • You also want live realtime captioning.
Verbit review

Questions people ask

Is Chatbase or Verbit better?
Neither clearly leads. Chatbase starts at Free and Verbit at $24/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatbase or Verbit?
Chatbase has a free tier; the other does not. Paid plans start at Free for Chatbase and $24/month for Verbit.
Does Chatbase or Verbit run on more platforms?
Chatbase runs on Web. Verbit runs on Web, API.
Can I use Chatbase for free?
Yes. Chatbase has a free tier, so you can try it without paying. Verbit starts at $24/month.
What is Chatbase best used for?
Chatbase is most often used for automating customer support for returns, answering product questions 24/7 across channels, routing conversations to sales teams, escalating complex issues to human agents. Of those, automating customer support for returns and answering product questions 24/7 across channels are not what Verbit is typically brought in for.
What can Chatbase do that Verbit cannot?
Verbit covers ASR with human correction, Live realtime captioning, Domain-tuned models, Translation and subtitling.

Answered from the vendors’ own pages

Chatbase: Is there a free tier for Chatbase?

Yes, Chatbase offers a free plan with 50 message credits per month, 1 team member, and limited access to AI models. Agents created on the free plan automatically delete after 14 days of inactivity.

Source
Verbit: Is there published pricing?

Only for the entry Standard tier at around $24 a month for 100 hours split between live and post-production. Campus Complete and the legal and media unlimited plans are quoted.

Chatbase: What are the differences between Standard and Pro plans?

Standard ($150/month) includes 4,000 message credits and 3 team members with voice, telephony, and API access. Pro ($500/month) includes 15,000 message credits, 5 team members, and advanced analytics with ticket support.

Source
Verbit: What accuracy does Verbit deliver?

Machine-only output is materially less accurate than the corrected tiers. Accuracy is a contracted service level on the human-corrected plans, and it assumes reasonable audio quality. Negotiate the figure and the remedy, not the marketing number.

Chatbase: How much does it cost to add extra team members beyond the plan limit?

Chatbase's pricing page does not specify the cost for adding extra team members beyond the included count in each plan. Contact sales for custom member add-on pricing.

Source
Verbit: What is VITAC?

A large North American broadcast captioning business Verbit acquired in 2021. It is why Verbit can supply live realtime captioning at broadcast standard rather than only post-production transcripts.

Chatbase: Do annual plans offer a discount?

Yes, yearly plans save 20% compared to monthly billing across all tiers.

Source
Verbit: Can I mix machine and human transcription?

Yes, and it is the main reason education buyers choose Verbit: route routine content through machine processing and accommodation-covered content through human correction on the same account.

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