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Nonprofits · head to head

CharityEngine vs Galaxy Digital

CharityEngine logo

CharityEngine

Nonprofits

Nonprofit CRM with its own in-house payment processing rather than a third-party gateway

From
On request
Rated
-
Full reviewWebsite
Galaxy Digital logo

Galaxy Digital

Nonprofits

Digital marketing platform for nonprofits

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CharityEngine payment processing rates are negotiated and never published, so the total cost cannot be compared to a licence-only CRM without getting a quote and modelling your own volume in basis points.; Galaxy Digital volunteer-focused tool, not a general-purpose social media management platform
  • They diverge on capability: CharityEngine covers In-house payment processing, Galaxy Digital covers Email marketing.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which CharityEngine and Galaxy Digital actually diverge.

Attributes where CharityEngine and Galaxy Digital differ
AttributeCharityEngineGalaxy Digital
Pricing modelquotesubscription
PlatformsWebWeb, Mobile-responsive
FoundedUnknown2009

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Nonprofits).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CharityEngine

  • In-house payment processing
  • Recurring giving recovery
  • Direct mail segmentation
  • Peer-to-peer and events
  • Advocacy and membership
  • Marketing automation

Only in Galaxy Digital

  • Email marketing
  • Social media management
  • Online advertising
  • Analytics
  • Automation
  • Facebook
  • Instagram
  • Mailchimp

What people use each for

The jobs each tool is most often brought in to do.

CharityEngine

  • A nonprofit processing high recurring gift volume that wants card updater and dunning built into the CRM rather than bought separatelynot Galaxy Digital
  • Replacing a stack of a CRM, an email tool and a separate donation gateway with one contract and one reconciliationnot Galaxy Digital
  • A direct mail heavy organisation that needs offline gift entry and mail file segmentation as first-class features, not add-onsnot Galaxy Digital
  • An organisation whose finance team wants a single settlement file that already reconciles to donor recordsnot Galaxy Digital

Galaxy Digital

  • Business operationsnot CharityEngine
  • Productivitynot CharityEngine
  • Automationnot CharityEngine

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CharityEngine

  • Payment processing rates are negotiated and never published, so the total cost cannot be compared to a licence-only CRM without getting a quote and modelling your own volume in basis points.
  • Because the vendor is both the software provider and the merchant processor, switching CRM also means re-papering merchant services and re-tokenising every recurring donor, which is a far larger project than a normal migration.
  • Subscription pricing is quote-only and reported entry points come from third parties rather than the vendor, so small organisations often discover the floor is well above what they budgeted.
  • The interface is dense and configuration-heavy, and organisations without a dedicated database administrator tend to use a fraction of what they pay for.
  • Implementation and data migration are billed on top of the subscription and are commonly the largest first-year line item, which is easy to miss when comparing monthly figures.

Galaxy Digital

  • Volunteer-focused tool, not a general-purpose social media management platform
  • Enterprise-only pricing model with custom quotes
  • Acquired by Better Impact, creating transition uncertainty for existing customers

Pricing, plan by plan

CharityEngine

On request
  • CharityEngine$undefined/year
    • Donor CRM and gift processing
    • In-house payment processing at a negotiated rate
    • Email, SMS and direct mail tools

Galaxy Digital

On request
  • Starter$99/month
    • Email marketing
    • Basic social media
  • Professional$299/month
    • Advanced analytics
    • Social media management
    • Automation

Which should you pick?

Choose CharityEngine if

  • You need in-house payment processing.
  • You also want recurring giving recovery.
CharityEngine review

Choose Galaxy Digital if

  • You need email marketing.
  • You work on Web, Mobile-responsive.
  • You also want social media management.
Galaxy Digital review

Questions people ask

Is CharityEngine or Galaxy Digital better?
Neither clearly leads. CharityEngine starts at On request and Galaxy Digital at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CharityEngine or Galaxy Digital?
CharityEngine starts at On request and Galaxy Digital at On request.
Does CharityEngine or Galaxy Digital run on more platforms?
CharityEngine runs on Web. Galaxy Digital runs on Web, Mobile-responsive.
What is CharityEngine best used for?
CharityEngine is most often used for a nonprofit processing high recurring gift volume that wants card updater and dunning built into the crm rather than bought separately, replacing a stack of a crm, an email tool and a separate donation gateway with one contract and one reconciliation, a direct mail heavy organisation that needs offline gift entry and mail file segmentation as first-class features, not add-ons, an organisation whose finance team wants a single settlement file that already reconciles to donor records. Of those, a nonprofit processing high recurring gift volume that wants card updater and dunning built into the crm rather than bought separately and replacing a stack of a crm, an email tool and a separate donation gateway with one contract and one reconciliation are not what Galaxy Digital is typically brought in for.
What can CharityEngine do that Galaxy Digital cannot?
CharityEngine covers In-house payment processing, Recurring giving recovery, Direct mail segmentation, Peer-to-peer and events. Galaxy Digital covers Email marketing, Social media management, Online advertising, Analytics.

Answered from the vendors’ own pages

CharityEngine: Does CharityEngine publish pricing?

No. Both the subscription and the payment processing rate are quoted. Third-party sites report a starter tier around 550 US dollars a month, but the vendor does not confirm this.

Galaxy Digital: What does Galaxy Digital's Get Connected do?

Get Connected is a volunteer management platform that helps nonprofits recruit, schedule, track, and report on volunteer engagement at scale through centralized scheduling and impact reporting.

Source
CharityEngine: Is the payment processing optional?

In practice no. The processing is the product. Using an external gateway removes most of what distinguishes CharityEngine from cheaper CRMs.

Galaxy Digital: Does Get Connected integrate with social media platforms?

Yes. Get Connected includes social media integration with quick-share icons and direct posting to volunteers' social networks, plus live infographic-style impact reporting shareable on social media.

Source
CharityEngine: Is there a nonprofit discount?

Every customer is a nonprofit, so there is no separate discount; pricing is tiered by contact count and gift volume instead.

Galaxy Digital: What is the current status of Galaxy Digital?

Get Connected by Galaxy Digital was acquired by and is now part of Better Impact, which continues to provide the volunteer management and social media integration services.

Source
CharityEngine: How long is the contract?

Annual terms are standard, and multi-year commitments are used to buy down the rate.

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