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Customer Support · head to head

Calabrio ONE vs Deputy

Calabrio ONE logo

Calabrio ONE

Customer Support

Workforce management, quality and analytics suite for contact centres, now owned by Verint

From
On request
Rated
-
Full reviewWebsite
Deputy logo

Deputy

Restaurants

Workforce management for restaurants

From
$3.5/user/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Calabrio ONE ownership changed in November 2025 when Thoma Bravo took Verint private and merged it with Calabrio, so the product is no longer the independent alternative to Verint that most shortlists put it on for, and roadmap priorities across two overlapping suites will be decided by one company.; Deputy a $30 monthly minimum applies to every plan, so a team of four on the $5 Lite plan pays for six
  • They diverge on capability: Calabrio ONE covers Intelligent forecasting, Deputy covers AI scheduling.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Calabrio ONE and Deputy actually diverge.

Attributes where Calabrio ONE and Deputy differ
AttributeCalabrio ONEDeputy
Starting priceOn request$3.5/user/month
Pricing modelquotesubscription
CategoryCustomer SupportRestaurants
FoundedUnknown2008

Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Calabrio ONE

  • Intelligent forecasting
  • Automated scheduling
  • Intraday optimisation
  • Real-time adherence
  • Agent self-service
  • Call and screen recording
  • Quality management
  • Speech and desktop analytics

Only in Deputy

  • AI scheduling
  • Time tracking
  • Demand forecasting
  • Compliance
  • Team communication
  • Performance tracking
  • Toast
  • Square

What people use each for

The jobs each tool is most often brought in to do.

Calabrio ONE

  • A 1,200-seat contact centre on Amazon Connect needing forecasting and adherence that the native scheduling tools do not providenot Deputy
  • A multi-site operation replacing spreadsheet rostering that no longer copes with skills-based routing and part-time shift patternsnot Deputy
  • A retailer forecasting seasonal contact volume across voice, chat and email to decide temporary hiring numbers months aheadnot Deputy
  • A compliance-bound centre needing call and screen recording with retention and redaction controls independent of its telephony vendornot Deputy

Deputy

  • Staff scheduling and shift management for hourly teamsnot Calabrio ONE
  • Time clocking, timesheets and labour cost trackingnot Calabrio ONE

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Calabrio ONE

  • Ownership changed in November 2025 when Thoma Bravo took Verint private and merged it with Calabrio, so the product is no longer the independent alternative to Verint that most shortlists put it on for, and roadmap priorities across two overlapping suites will be decided by one company.
  • The combined business has run substantial layoffs following the buyout, which raises real questions about support responsiveness and module investment that a prospective buyer should press on in contract negotiation.
  • Pricing is quoted per agent per month, commonly cited from around 75 US dollars, with analytics and quality sold as separate modules, so the headline figure understates a full suite deployment considerably.
  • There is no free trial and no self-service tier, meaning evaluating the forecasting engine against your own historical data requires a sales-led proof of concept measured in weeks.
  • The forecasting and scheduling engine assumes an operations team that can configure shift rules, service level targets and skill routing correctly; deployed by a team without that expertise it produces schedules people override manually, which negates the reason to buy it.

Deputy

  • A $30 monthly minimum applies to every plan, so a team of four on the $5 Lite plan pays for six
  • Auto scheduling, demand forecasting and labour optimisation all require a plan above Lite
  • SSO and custom access levels are Pro only at $9 per user per month
  • Payroll is an add on at $8 per user per month plus a $49 monthly base fee
  • Messaging and analytics are separately priced add ons at $1.95 and $1.50 per user per month

Pricing, plan by plan

Calabrio ONE

On request
  • Calabrio ONE$undefined/year
    • Workforce management forecasting and scheduling
    • Real-time adherence
    • Agent self-service and mobile app

Deputy

$3.5/user/month
  • Scheduling$3.5/user/month
    • Scheduling
    • Communication
  • Time & Attendance$3.5/user/month
    • Time clock
    • Timesheets
  • Premium$4.9/user/month
    • Full features
    • Reporting

Which should you pick?

Choose Calabrio ONE if

  • You need intelligent forecasting.
  • You work on Web, iOS, Android.
  • You also want automated scheduling.
Calabrio ONE review

Choose Deputy if

  • You need ai scheduling.
  • You work on Web, Ios, Android.
  • You also want time tracking.
Deputy review

Questions people ask

Is Calabrio ONE or Deputy better?
Neither clearly leads. Calabrio ONE starts at On request and Deputy at $3.5/user/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Calabrio ONE or Deputy?
Calabrio ONE starts at On request and Deputy at $3.5/user/month.
Does Calabrio ONE or Deputy run on more platforms?
Calabrio ONE runs on Web, iOS, Android. Deputy runs on Web, Ios, Android.
What is Calabrio ONE best used for?
Calabrio ONE is most often used for a 1,200-seat contact centre on amazon connect needing forecasting and adherence that the native scheduling tools do not provide, a multi-site operation replacing spreadsheet rostering that no longer copes with skills-based routing and part-time shift patterns, a retailer forecasting seasonal contact volume across voice, chat and email to decide temporary hiring numbers months ahead, a compliance-bound centre needing call and screen recording with retention and redaction controls independent of its telephony vendor. Of those, a 1,200-seat contact centre on amazon connect needing forecasting and adherence that the native scheduling tools do not provide and a multi-site operation replacing spreadsheet rostering that no longer copes with skills-based routing and part-time shift patterns are not what Deputy is typically brought in for.
What can Calabrio ONE do that Deputy cannot?
Calabrio ONE covers Intelligent forecasting, Automated scheduling, Intraday optimisation, Real-time adherence. Deputy covers AI scheduling, Time tracking, Demand forecasting, Compliance.

Answered from the vendors’ own pages

Calabrio ONE: Is Calabrio still a separate product from Verint?

It is still sold and supported under the Calabrio name, but the companies merged under Thoma Bravo ownership in November 2025 and calabrio.com now redirects to verint.com.

Deputy: How much does Deputy cost per user?

Deputy offers three plans: Lite at $5/user/month, Core at $6.50/user/month, and Pro at $9/user/month. All plans are billed upfront or in monthly installments in USD, excluding taxes.

Source
Calabrio ONE: Will Calabrio customers be forced to migrate to Verint?

Verint has publicly committed to supporting and enhancing Calabrio solutions with no forced migration. Get that commitment written into your contract term rather than relying on the statement.

Deputy: Is there a minimum monthly charge for Deputy?

Yes, there is a minimum spend of $30 USD/AUD or £20 GBP monthly per invoice, effective September 1, 2025.

Source
Calabrio ONE: Does it replace my contact centre platform?

No. It sits on top of your CCaaS or telephony platform and handles workforce management, recording and quality.

Deputy: Can I change plans or cancel anytime with Deputy monthly billing?

Monthly plans allow changes anytime without penalty, effective the first of the current month. You can cancel by paying through the current billing period with no additional penalties.

Source
Calabrio ONE: What does it cost?

Nothing is published. Independent reporting puts the entry point near 75 US dollars per agent per month, rising with quality and analytics modules.

Deputy: What happens if I cancel an annual Deputy plan before 12 months?

Annual plans do not offer refunds if you cancel before 12 months expire. You may cancel before the 12 months expire, but you forfeit any unused prepaid time.

Source
Deputy: Can I use Deputy without paying for every team member?

All admins and managers count as users and are subject to per-user charges. There is no option to exclude administrative staff from billing.

Source
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