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Customer Support · head to head

Calabrio ONE vs Lineup.ai

Calabrio ONE logo

Calabrio ONE

Customer Support

Workforce management, quality and analytics suite for contact centres, now owned by Verint

From
On request
Rated
-
Full reviewWebsite
Lineup.ai logo

Lineup.ai

Restaurants

AI-powered restaurant forecasting

From
$79/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Calabrio ONE ownership changed in November 2025 when Thoma Bravo took Verint private and merged it with Calabrio, so the product is no longer the independent alternative to Verint that most shortlists put it on for, and roadmap priorities across two overlapping suites will be decided by one company.; Lineup.ai pricing is per location per month, costs increase with each additional location
  • They diverge on capability: Calabrio ONE covers Intelligent forecasting, Lineup.ai covers AI sales forecasting.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Calabrio ONE and Lineup.ai actually diverge.

Attributes where Calabrio ONE and Lineup.ai differ
AttributeCalabrio ONELineup.ai
Starting priceOn request$79/month
Pricing modelquotesubscription
PlatformsWeb, iOS, AndroidWeb
CategoryCustomer SupportRestaurants
FoundedUnknown2019

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Calabrio ONE

  • Intelligent forecasting
  • Automated scheduling
  • Intraday optimisation
  • Real-time adherence
  • Agent self-service
  • Call and screen recording
  • Quality management
  • Speech and desktop analytics

Only in Lineup.ai

  • AI sales forecasting
  • Labor optimization
  • Schedule suggestions
  • Weather integration
  • Event tracking
  • Reporting
  • Toast
  • 7shifts

What people use each for

The jobs each tool is most often brought in to do.

Calabrio ONE

  • A 1,200-seat contact centre on Amazon Connect needing forecasting and adherence that the native scheduling tools do not providenot Lineup.ai
  • A multi-site operation replacing spreadsheet rostering that no longer copes with skills-based routing and part-time shift patternsnot Lineup.ai
  • A retailer forecasting seasonal contact volume across voice, chat and email to decide temporary hiring numbers months aheadnot Lineup.ai
  • A compliance-bound centre needing call and screen recording with retention and redaction controls independent of its telephony vendornot Lineup.ai

Lineup.ai

  • Forecasting restaurant sales and building labor schedulesnot Calabrio ONE

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Calabrio ONE

  • Ownership changed in November 2025 when Thoma Bravo took Verint private and merged it with Calabrio, so the product is no longer the independent alternative to Verint that most shortlists put it on for, and roadmap priorities across two overlapping suites will be decided by one company.
  • The combined business has run substantial layoffs following the buyout, which raises real questions about support responsiveness and module investment that a prospective buyer should press on in contract negotiation.
  • Pricing is quoted per agent per month, commonly cited from around 75 US dollars, with analytics and quality sold as separate modules, so the headline figure understates a full suite deployment considerably.
  • There is no free trial and no self-service tier, meaning evaluating the forecasting engine against your own historical data requires a sales-led proof of concept measured in weeks.
  • The forecasting and scheduling engine assumes an operations team that can configure shift rules, service level targets and skill routing correctly; deployed by a team without that expertise it produces schedules people override manually, which negates the reason to buy it.

Lineup.ai

  • Pricing is per location per month, costs increase with each additional location
  • No free tier available; only 30-day risk-free trial with refund guarantee

Pricing, plan by plan

Calabrio ONE

On request
  • Calabrio ONE$undefined/year
    • Workforce management forecasting and scheduling
    • Real-time adherence
    • Agent self-service and mobile app

Lineup.ai

$79/month
  • Forecasts Only$79/month
    • Unlimited users and employees
    • Automated AI-generated forecasts
    • Custom Labor Allowance Budget
  • Forecasts + Scheduling$149/month
    • All Forecasts Only features
    • Schedule builder
    • Automated scheduling

Which should you pick?

Choose Calabrio ONE if

  • You need intelligent forecasting.
  • You work on Web, iOS, Android.
  • You also want automated scheduling.
Calabrio ONE review

Choose Lineup.ai if

  • You need ai sales forecasting.
  • You also want labor optimization.
Lineup.ai review

Questions people ask

Is Calabrio ONE or Lineup.ai better?
Neither clearly leads. Calabrio ONE starts at On request and Lineup.ai at $79/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Calabrio ONE or Lineup.ai?
Calabrio ONE starts at On request and Lineup.ai at $79/month.
Does Calabrio ONE or Lineup.ai run on more platforms?
Calabrio ONE runs on Web, iOS, Android. Lineup.ai runs on Web.
What is Calabrio ONE best used for?
Calabrio ONE is most often used for a 1,200-seat contact centre on amazon connect needing forecasting and adherence that the native scheduling tools do not provide, a multi-site operation replacing spreadsheet rostering that no longer copes with skills-based routing and part-time shift patterns, a retailer forecasting seasonal contact volume across voice, chat and email to decide temporary hiring numbers months ahead, a compliance-bound centre needing call and screen recording with retention and redaction controls independent of its telephony vendor. Of those, a 1,200-seat contact centre on amazon connect needing forecasting and adherence that the native scheduling tools do not provide and a multi-site operation replacing spreadsheet rostering that no longer copes with skills-based routing and part-time shift patterns are not what Lineup.ai is typically brought in for.
What can Calabrio ONE do that Lineup.ai cannot?
Calabrio ONE covers Intelligent forecasting, Automated scheduling, Intraday optimisation, Real-time adherence. Lineup.ai covers AI sales forecasting, Labor optimization, Schedule suggestions, Weather integration.

Answered from the vendors’ own pages

Calabrio ONE: Is Calabrio still a separate product from Verint?

It is still sold and supported under the Calabrio name, but the companies merged under Thoma Bravo ownership in November 2025 and calabrio.com now redirects to verint.com.

Lineup.ai: How much does Lineup.ai cost per location?

Forecasts Only plan is $79 per location per month. Forecasts + Scheduling plan is $149 per location per month. Both offer 10% discount with annual commitment.

Source
Calabrio ONE: Will Calabrio customers be forced to migrate to Verint?

Verint has publicly committed to supporting and enhancing Calabrio solutions with no forced migration. Get that commitment written into your contract term rather than relying on the statement.

Lineup.ai: Does Lineup.ai offer a free trial?

Yes, Lineup.ai offers a risk-free 30-day trial with a refund guarantee if forecasts do not meet expectations. No credit card required.

Source
Calabrio ONE: Does it replace my contact centre platform?

No. It sits on top of your CCaaS or telephony platform and handles workforce management, recording and quality.

Lineup.ai: Can I add more locations later?

Yes, customers can start with as many locations as needed and add more locations at any time at the monthly rate.

Source
Calabrio ONE: What does it cost?

Nothing is published. Independent reporting puts the entry point near 75 US dollars per agent per month, rising with quality and analytics modules.

Lineup.ai: What integrations does Lineup.ai support?

Lineup.ai integrates with Toast, Brink POS, Square, Clover, Snowflake, and Omnivore.

Source
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