Softwr

Customer Support · head to head

Assembled vs Deputy

Assembled logo

Assembled

Customer Support

Workforce management and AI agents for support teams that run on Zendesk, Salesforce or Intercom

From
$25/month
Rated
-
Full reviewWebsite
Deputy logo

Deputy

Restaurants

Workforce management for restaurants

From
$3.5/user/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Assembled the published per-agent rate is not the whole bill, because a separate platform fee sits on top and is not published, so the headline 25 USD figure understates the real cost and you still need a quote to know the total.; Deputy a $30 monthly minimum applies to every plan, so a team of four on the $5 Lite plan pays for six
  • They diverge on capability: Assembled covers Volume forecasting, Deputy covers AI scheduling.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Assembled and Deputy actually diverge.

Attributes where Assembled and Deputy differ
AttributeAssembledDeputy
Starting price$25/month$3.5/user/month
Pricing modelPer user per monthsubscription
PlatformsWeb, APIWeb, Ios, Android
CategoryCustomer SupportRestaurants
FoundedUnknown2008

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Assembled

  • Volume forecasting
  • Schedule generation
  • Real-time adherence
  • Agent self-service
  • Intraday reporting
  • AI Copilot
  • AI Agents
  • BPO management

Only in Deputy

  • AI scheduling
  • Time tracking
  • Demand forecasting
  • Compliance
  • Team communication
  • Performance tracking
  • Toast
  • Square

What people use each for

The jobs each tool is most often brought in to do.

Assembled

  • A 200-agent software support team that has outgrown spreadsheet rostering and wants forecast-driven schedules tied to Zendesk ticket historynot Deputy
  • A support operations lead who needs to model in-house agents and two BPO vendors in a single capacity plan before the next peak seasonnot Deputy
  • A subscription business that wants to measure whether an AI deflection layer actually reduces required headcount, using the same forecasting tool that sizes the human teamnot Deputy
  • A finance team that needs a defensible per-agent cost line for support tooling before a board budget review, without a three-week vendor quoting cyclenot Deputy

Deputy

  • Staff scheduling and shift management for hourly teamsnot Assembled
  • Time clocking, timesheets and labour cost trackingnot Assembled

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Assembled

  • The published per-agent rate is not the whole bill, because a separate platform fee sits on top and is not published, so the headline 25 USD figure understates the real cost and you still need a quote to know the total.
  • Pricing AI Agents per resolved conversation while pricing workforce management per seat means the two products pull in opposite directions financially: successful deflection shrinks the seat count you are billed for and grows the consumption charge, making year-two budgeting unpredictable.
  • Long-range capacity planning and what-if scenario modelling are thinner than in NICE or Verint, so organisations doing annual headcount planning across multiple sites often end up exporting to a spreadsheet anyway.
  • There is no quality management or agent evaluation module, so a support organisation that wants WFM and QA from one vendor has to buy a second tool and reconcile two sets of agent records.
  • The product assumes a modern ticketing system as the source of truth; teams running a legacy ACD or a homegrown queue face custom integration work that the standard connectors do not cover, and forecast accuracy suffers until that data is clean.
  • There is no native mobile application, so agents check schedules, request time off and swap shifts through a mobile browser, which is a persistent friction point for hourly and contact centre workforces who do not sit at a desk.

Deputy

  • A $30 monthly minimum applies to every plan, so a team of four on the $5 Lite plan pays for six
  • Auto scheduling, demand forecasting and labour optimisation all require a plan above Lite
  • SSO and custom access levels are Pro only at $9 per user per month
  • Payroll is an add on at $8 per user per month plus a $49 monthly base fee
  • Messaging and analytics are separately priced add ons at $1.95 and $1.50 per user per month

Pricing, plan by plan

Assembled

$25/month
  • Core$25/month
    • Forecasting
    • Scheduling
    • Real-time adherence
  • Pro$45/month
    • Everything in Core
    • Advanced forecasting models
    • BPO and vendor management
  • Enterprise$75/month
    • Everything in Pro
    • SSO and SCIM
    • Advanced security review
  • AI Copilot$35/month
    • Reply drafting
    • Knowledge retrieval
    • Agent workspace embed

Deputy

$3.5/user/month
  • Scheduling$3.5/user/month
    • Scheduling
    • Communication
  • Time & Attendance$3.5/user/month
    • Time clock
    • Timesheets
  • Premium$4.9/user/month
    • Full features
    • Reporting

Which should you pick?

Choose Assembled if

  • You need volume forecasting.
  • You work on Web, API.
  • You also want schedule generation.
Assembled review

Choose Deputy if

  • You need ai scheduling.
  • You work on Web, Ios, Android.
  • You also want time tracking.
Deputy review

Questions people ask

Is Assembled or Deputy better?
Neither clearly leads. Assembled starts at $25/month and Deputy at $3.5/user/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Assembled or Deputy?
Assembled starts at $25/month and Deputy at $3.5/user/month.
Does Assembled or Deputy run on more platforms?
Assembled runs on Web, API. Deputy runs on Web, Ios, Android.
What is Assembled best used for?
Assembled is most often used for a 200-agent software support team that has outgrown spreadsheet rostering and wants forecast-driven schedules tied to zendesk ticket history, a support operations lead who needs to model in-house agents and two bpo vendors in a single capacity plan before the next peak season, a subscription business that wants to measure whether an ai deflection layer actually reduces required headcount, using the same forecasting tool that sizes the human team, a finance team that needs a defensible per-agent cost line for support tooling before a board budget review, without a three-week vendor quoting cycle. Of those, a 200-agent software support team that has outgrown spreadsheet rostering and wants forecast-driven schedules tied to zendesk ticket history and a support operations lead who needs to model in-house agents and two bpo vendors in a single capacity plan before the next peak season are not what Deputy is typically brought in for.
What can Assembled do that Deputy cannot?
Assembled covers Volume forecasting, Schedule generation, Real-time adherence, Agent self-service. Deputy covers AI scheduling, Time tracking, Demand forecasting, Compliance.

Answered from the vendors’ own pages

Assembled: Does Assembled publish its real total cost?

It publishes per-agent tier rates of 25, 45 and 75 USD per month but adds an unpublished platform fee, so budget for the seat rate plus a fixed annual platform charge that you must ask for.

Deputy: How much does Deputy cost per user?

Deputy offers three plans: Lite at $5/user/month, Core at $6.50/user/month, and Pro at $9/user/month. All plans are billed upfront or in monthly installments in USD, excluding taxes.

Source
Assembled: Can I buy the AI agents without buying workforce management?

Yes. Assembled sells WFM, AI Copilot and AI Agents as separately purchasable products, and AI Agents are billed at 0.65 USD per resolved conversation rather than per seat.

Deputy: Is there a minimum monthly charge for Deputy?

Yes, there is a minimum spend of $30 USD/AUD or £20 GBP monthly per invoice, effective September 1, 2025.

Source
Assembled: Is it suitable for a voice-first call centre?

Less so. The forecasting and scheduling are built around omnichannel ticketing volume, and voice-heavy operations running a legacy ACD will find the integration and intraday voice controls weaker than a traditional WFM suite.

Deputy: Can I change plans or cancel anytime with Deputy monthly billing?

Monthly plans allow changes anytime without penalty, effective the first of the current month. You can cancel by paying through the current billing period with no additional penalties.

Source
Assembled: How long does implementation take?

Assembled states typically one month or less, which is realistic when your helpdesk is Zendesk or Salesforce and historical data is clean.

Deputy: What happens if I cancel an annual Deputy plan before 12 months?

Annual plans do not offer refunds if you cancel before 12 months expire. You may cancel before the 12 months expire, but you forfeit any unused prepaid time.

Source
Deputy: Can I use Deputy without paying for every team member?

All admins and managers count as users and are subject to per-user charges. There is no option to exclude administrative staff from billing.

Source
Share

Related pages

More on Assembled

More on Deputy

Keep looking

Other head to heads