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Government · head to head

ArchiveSocial vs Mark43

ArchiveSocial logo

ArchiveSocial

Government

Social media archiving that captures public agency accounts as legally defensible open records

From
On request
Rated
-
Full reviewWebsite
Mark43 logo

Mark43

Government

Modern Public Safety Software

From
$2000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ArchiveSocial coverage depends entirely on third party platform APIs, so when a network restricts or reprices its API the archive's completeness changes for reasons the vendor does not control.; Mark43 no published pricing on homepage; sales contact required for all cost details
  • They diverge on capability: ArchiveSocial covers Continuous capture, Mark43 covers Computer-Aided Dispatch.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which ArchiveSocial and Mark43 actually diverge.

Attributes where ArchiveSocial and Mark43 differ
AttributeArchiveSocialMark43
Starting priceOn request$2000/month
Pricing modelquotesubscription
PlatformsWebWeb, Ios, Android
FoundedUnknown2012

Identical on both: free tier (No), user rating (Not yet rated), category (Government).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ArchiveSocial

  • Continuous capture
  • Deletion and edit capture
  • Authenticated records
  • Records request search
  • Litigation hold export
  • Multi platform coverage

Only in Mark43

  • Computer-Aided Dispatch
  • Records Management
  • Evidence Management
  • Analytics
  • Mobile
  • FBI CJIS
  • NCIC
  • State Systems

What people use each for

The jobs each tool is most often brought in to do.

ArchiveSocial

  • A city whose legal department has flagged deleted social media comments as a records liabilitynot Mark43
  • A police department that must produce social media records under an open records requestnot Mark43
  • An agency under litigation hold needing authenticated social media evidence rather than screenshotsnot Mark43
  • A communications team operating many accounts across departments with no consistent archivingnot Mark43

Mark43

  • Citizen Servicesnot ArchiveSocial
  • Records Managementnot ArchiveSocial
  • Public Safetynot ArchiveSocial
  • Civic Engagementnot ArchiveSocial

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ArchiveSocial

  • Coverage depends entirely on third party platform APIs, so when a network restricts or reprices its API the archive's completeness changes for reasons the vendor does not control.
  • Pricing scales with the number of archived accounts, so an agency where every department runs its own page pays repeatedly for the same compliance obligation.
  • It archives rather than governs, so it will faithfully preserve a policy violation without preventing it, and agencies still need social media policy and training.
  • Since the 2021 CivicPlus acquisition the product is part of a municipal suite, so buyers avoiding that vendor for other reasons are still buying from them.
  • The value is entirely insurance shaped, which makes it a perennial target during budget cuts right up until the first records request it would have answered.

Mark43

  • No published pricing on homepage; sales contact required for all cost details
  • Only reference to pricing is 'early bird pricing' for 2027 conference registration
  • No transparent pricing structure visible for public evaluation

Pricing, plan by plan

ArchiveSocial

On request
  • ArchiveSocial$undefined/year
    • Quoted annually, typically scaled by number of archived accounts
    • Additional accounts and platforms increase the subscription
    • Bundled pricing common for agencies already buying CivicPlus products

Mark43

$2000/month
  • Public Safety Suite$2000/month
    • CAD
    • RMS
    • Analytics

Which should you pick?

Choose ArchiveSocial if

  • You need continuous capture.
  • You also want deletion and edit capture.
ArchiveSocial review

Choose Mark43 if

  • You need computer-aided dispatch.
  • You work on Web, Ios, Android.
  • You also want records management.
Mark43 review

Questions people ask

Is ArchiveSocial or Mark43 better?
Neither clearly leads. ArchiveSocial starts at On request and Mark43 at $2000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ArchiveSocial or Mark43?
ArchiveSocial starts at On request and Mark43 at $2000/month.
Does ArchiveSocial or Mark43 run on more platforms?
ArchiveSocial runs on Web. Mark43 runs on Web, Ios, Android.
What is ArchiveSocial best used for?
ArchiveSocial is most often used for a city whose legal department has flagged deleted social media comments as a records liability, a police department that must produce social media records under an open records request, an agency under litigation hold needing authenticated social media evidence rather than screenshots, a communications team operating many accounts across departments with no consistent archiving. Of those, a city whose legal department has flagged deleted social media comments as a records liability and a police department that must produce social media records under an open records request are not what Mark43 is typically brought in for.
What can ArchiveSocial do that Mark43 cannot?
ArchiveSocial covers Continuous capture, Deletion and edit capture, Authenticated records, Records request search. Mark43 covers Computer-Aided Dispatch, Records Management, Evidence Management, Analytics.

Answered from the vendors’ own pages

ArchiveSocial: Why not just export data from the platforms?

Platform exports do not reliably capture deleted or edited content and carry no chain of custody, which is what makes an archive usable as evidence.

Mark43: Does Mark43 publish pricing online?

No, Mark43 pricing is not published on the public website. The only pricing reference is early bird conference registration. Prospective customers must contact Mark43 through 'Book A Demo' or 'Let's Connect' for pricing consultation.

Source
ArchiveSocial: Are public comments on our posts records?

In many United States jurisdictions yes, and deleted comments have been the subject of litigation against agencies.

Mark43: What payment methods or financing options does Mark43 offer?

No information about payment methods or financing options is disclosed on the public homepage. Pricing and payment details are handled through direct sales consultations.

Source
ArchiveSocial: Who owns ArchiveSocial?

CivicPlus, which acquired it in 2021 and sells it alongside its municipal website and communications products.

Mark43: Are there volume discounts or specialized pricing for different agency sizes?

Mark43 website does not disclose any volume pricing, per-user costs, or specialized rates for agencies of different sizes. All pricing inquiries require direct contact with sales team.

Source
ArchiveSocial: How is it priced?

By archived accounts, quoted rather than published. Comparable agency contracts are public records.

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