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Arc Publishing vs Glassbox

Arc Publishing logo

Arc Publishing

News

The enterprise publishing platform for news organizations

From
On request
Rated
-
Full reviewWebsite
Glassbox logo

Glassbox

Business Intelligence

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Arc Publishing now sold as Arc XP, and arcpublishing.com redirects there; Glassbox no fixed pricing tiers published; custom quotes required based on package, data retention, and session volume
  • They diverge on capability: Arc Publishing covers Modular CMS, Glassbox covers Session Replay.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Arc Publishing and Glassbox actually diverge.

Attributes where Arc Publishing and Glassbox differ
AttributeArc PublishingGlassbox
Pricing modelquotesubscription
PlatformsWeb, MobileWeb, Mobile, Hybrid
CategoryNewsBusiness Intelligence
Founded20162010

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Arc Publishing

  • Modular CMS
  • Content creation
  • Publishing workflow
  • Paywall management
  • Subscription billing
  • Analytics dashboard
  • API framework
  • Commerce integration

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • Google Analytics
  • Salesforce

Both cover

  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Arc Publishing

  • Content management for news and digital publishersnot Glassbox
  • Subscription and paywall managementnot Glassbox
  • Video publishing alongside articlesnot Glassbox
  • Multi-site delivery for broadcast and B2B publishersnot Glassbox

Glassbox

  • User experience analysisnot Arc Publishing
  • Bug reproductionnot Arc Publishing
  • Conversion optimizationnot Arc Publishing
  • Customer journey mappingnot Arc Publishing
  • Usability testingnot Arc Publishing

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Arc Publishing

  • Now sold as Arc XP, and arcpublishing.com redirects there
  • Pricing is not published
  • Built for media companies, so the editorial workflow assumptions do not suit a general business site

Glassbox

  • No fixed pricing tiers published; custom quotes required based on package, data retention, and session volume

Pricing, plan by plan

Arc Publishing

On request
  • Enterprise$undefined/custom
    • Custom CMS
    • Paywall integration
    • Advanced analytics

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

Which should you pick?

Choose Arc Publishing if

  • You need modular cms.
  • You work on Web, Mobile.
  • You also want content creation.
Arc Publishing review

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Questions people ask

Is Arc Publishing or Glassbox better?
Neither clearly leads. Arc Publishing starts at On request and Glassbox at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Arc Publishing or Glassbox?
Arc Publishing starts at On request and Glassbox at On request.
Does Arc Publishing or Glassbox run on more platforms?
Arc Publishing runs on Web, Mobile. Glassbox runs on Web, Mobile, Hybrid.
What is Arc Publishing best used for?
Arc Publishing is most often used for content management for news and digital publishers, subscription and paywall management, video publishing alongside articles, multi-site delivery for broadcast and b2b publishers. Of those, content management for news and digital publishers and subscription and paywall management are not what Glassbox is typically brought in for.
What can Arc Publishing do that Glassbox cannot?
Arc Publishing covers Modular CMS, Content creation, Publishing workflow, Paywall management. Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. Both handle Web support, Mobile support.

Answered from the vendors’ own pages

Arc Publishing: Does Arc XP publish pricing online?

No. Arc XP does not publish pricing on their website. Interested customers are directed to schedule a chat with a local account manager or request a demo to discuss pricing.

Source
Glassbox: How much does Glassbox cost?

Glassbox uses custom pricing based on three factors: the selected package (Production Operation, Marketing/Business, or Product), data retention period, and session volume. The vendor encourages contacting sales to build customized packages.

Source
Arc Publishing: How do I get a pricing quote from Arc XP?

You must contact Arc XP's sales team directly. The company offers options to schedule a chat with your local account manager or submit a demo request form.

Source
Glassbox: Does Glassbox offer add-ons for specific industries?

Yes, Glassbox offers specialized add-on solutions including fraud prevention, accessibility features, and call center solutions tailored for financial organizations.

Source
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