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Amazon Connect vs Apigee

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Apigee logo

Apigee

Software

API management platform for designing, securing, and scaling APIs

From
$500/monthly
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Apigee the free evaluation is a sandbox limited to 60 days
  • They diverge on capability: Amazon Connect covers Voice, Apigee covers API Gateway.

Where they differ

Only the attributes on which Amazon Connect and Apigee actually diverge.

Attributes where Amazon Connect and Apigee differ
AttributeAmazon ConnectApigee
Starting priceFree$500/monthly
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWebCloud, Hybrid, On-premises

Identical on both: user rating (Not yet rated), category (Unknown), founded (2006).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Apigee

  • API Gateway
  • API Analytics
  • Developer Portal
  • Google Cloud services
  • Azure
  • AWS
  • Okta
  • Cloud support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Apigee
  • Voice, chat, email and SMS in one queuenot Apigee
  • Conversational analytics and agent assistnot Apigee
  • Outbound campaigns and automated contactnot Apigee
  • Workforce scheduling for contact centre agentsnot Apigee

Apigee

  • Publishing, securing and versioning APIs for an enterprise API programnot Amazon Connect
  • Monetizing APIs and running a developer portalnot Amazon Connect
  • Analyzing API traffic and defending APIs against bots and abusenot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Apigee

  • The free evaluation is a sandbox limited to 60 days
  • Pay-as-you-go has no SLA available at all
  • Pay-as-you-go bills environments separately from API calls, with a Base environment costing $365 per month per region
  • The Base environment is capped at 50 QPS with an SLA of up to 99%
  • Standard API Proxy calls are billed at $20 per 1M calls up to 50M, and Extensible API Proxy calls at $100 per 1M calls up to 50M
  • API Analytics is a paid add-on at $20 per 1M API calls and cannot be bought on a Base environment
  • Advanced API Security is a paid add-on at $350 per 1M API calls and cannot be bought on a Base environment
  • Monetization is unavailable on pay-as-you-go and requires a subscription tier
  • Additional API proxy deployments beyond those included cost $0.04 per hour per region on a Comprehensive environment
  • Subscription tiers Standard, Enterprise and Enterprise Plus are quote only with no published price
  • Google Cloud networking charges for IP addresses, data transfer out and forwarding rules are billed on top of Apigee usage

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Apigee

$500/monthly
  • Starter$500/monthly
    • API gateway
    • Analytics
    • Developer portal
  • Professional$2500/monthly
    • Advanced security
    • Traffic management
    • Monetization
  • Enterprise$undefined/monthly
    • Custom deployment
    • SLA
    • Dedicated support

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Apigee if

  • You need api gateway.
  • You work on Cloud, Hybrid, On-premises.
  • You also want api analytics.
Apigee review

Questions people ask

Is Amazon Connect or Apigee better?
Neither clearly leads. Amazon Connect starts at Free and Apigee at $500/monthly, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Apigee?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and $500/monthly for Apigee.
Does Amazon Connect or Apigee run on more platforms?
Amazon Connect runs on Web. Apigee runs on Cloud, Hybrid, On-premises.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Apigee starts at $500/monthly.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Apigee is typically brought in for.
What can Amazon Connect do that Apigee cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Apigee covers API Gateway, API Analytics, Developer Portal, Google Cloud services.
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