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Customer Support · head to head

Amazon Connect vs Backendless

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Backendless logo

Backendless

API Management

Visual app development platform with REST APIs and cloud backend

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Backendless free tier limited to 50 API requests per minute and 20 database tables
  • They diverge on capability: Amazon Connect covers Voice, Backendless covers REST API.

Where they differ

Only the attributes on which Amazon Connect and Backendless actually diverge.

Attributes where Amazon Connect and Backendless differ
AttributeAmazon ConnectBackendless
Pricing modelusage-basedUnknown
PlatformsWebCloud, Visual builder
CategoryCustomer SupportAPI Management
Founded20062012

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Backendless

  • REST API
  • Real-time database
  • Cloud code
  • Custom integrations
  • Webhooks
  • Cloud functions
  • Cloud support
  • Visual builder support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Backendless
  • Voice, chat, email and SMS in one queuenot Backendless
  • Conversational analytics and agent assistnot Backendless
  • Outbound campaigns and automated contactnot Backendless
  • Workforce scheduling for contact centre agentsnot Backendless

Backendless

  • API Developmentnot Amazon Connect
  • API Gatewaynot Amazon Connect
  • API Testingnot Amazon Connect
  • API Documentationnot Amazon Connect
  • Microservicesnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Backendless

  • Free tier limited to 50 API requests per minute and 20 database tables
  • Smaller community and integration ecosystem compared to Firebase or AWS
  • Customization beyond codeless tools requires developer expertise
  • Limited documentation for advanced use cases and edge cases

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Backendless

Free
  • FreeFree
    • 50 API requests/minute
    • 20 database tables
    • 1 GB file storage
  • Scale Variable$15/month
    • Unlimited API requests/month
    • 100 database tables
    • 10 GB file storage
  • Scale Fixed$15/month
    • Same as Scale Variable
    • Fixed monthly pricing

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Backendless if

  • You need rest api.
  • You want to start without paying.
  • You work on Cloud, Visual builder.
  • You also want real-time database.
Backendless review

Questions people ask

Is Amazon Connect or Backendless better?
Neither clearly leads. Amazon Connect starts at Free and Backendless at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Backendless?
Amazon Connect starts at Free and Backendless at Free.
Does Amazon Connect or Backendless run on more platforms?
Amazon Connect runs on Web. Backendless runs on Cloud, Visual builder.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Backendless is typically brought in for.
What can Amazon Connect do that Backendless cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Backendless covers REST API, Real-time database, Cloud code, Custom integrations.

Answered from the vendors’ own pages

Backendless: Does Backendless have a free tier?

Backendless Free plan ($0/month) includes 50 API requests per minute, 20 database tables, 1 GB file storage, 1 visualization, 2 security roles, and basic cloud code capabilities.

Source
Backendless: What features does the Scale plan include?

Scale plan ($15+/month) provides unlimited API requests per month, 100 database tables, 10 GB file storage, 5 visualizations, 10 custom API keys, daily backups, free SSL certificates, and 1,000 real-time connections.

Source
Backendless: Can I add more storage or increase API limits?

Yes, Backendless offers Function Packs ranging from $5-$399/month to increase specific limits such as storage, API requests, or security features.

Source
Backendless: Does Backendless support offline functionality?

Backendless supports real-time sync and offline capabilities for mobile apps, allowing data to sync when connectivity is restored.

Source
Backendless: Is Backendless Pro available for self-hosting?

Yes, Backendless Pro Community Edition is available under free licensing for core functionality. Managed Backendless is a paid option for self-hosted deployments with request-based pricing.

Source
Backendless: What are Backendless's integration limitations?

While Backendless supports many integrations, it has a smaller integration library compared to competitors. Finding solutions to edge cases or complex setups may require more development effort.

Source
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