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Software · head to head

Aircall vs 8x8

Aircall logo

Aircall

Software

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
8x8 logo

8x8

Software

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited
  • They diverge on capability: Aircall covers Cloud phone, 8x8 covers Voice calling.

Where they differ

Only the attributes on which Aircall and 8x8 actually diverge.

Attributes where Aircall and 8x8 differ
AttributeAircall8x8
Starting price$30/month$29.99/month
Pricing modelUnknownsubscription
PlatformsWeb, Ios, Android, DesktopWeb, Windows, Macos, Ios, Android
Founded20141987

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Power dialer
  • Integrations
  • HubSpot
  • Zendesk
  • Intercom
  • Pipedrive

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Voicemail
  • Microsoft Teams
  • Google Workspace
  • Slack
  • HIPAA

Both cover

  • Call routing
  • Analytics
  • Call recording
  • Salesforce
  • SOC2
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot 8x8
  • Call routing, IVR and shared numbersnot 8x8
  • Logging calls against CRM records through integrationsnot 8x8
  • Power dialling outbound lists on the Professional tiernot 8x8
  • SMS and MMS alongside voicenot 8x8

8x8

  • Business communicationnot Aircall
  • Customer contactnot Aircall
  • Remote worknot Aircall
  • Continuitynot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Questions people ask

Is Aircall or 8x8 better?
Neither clearly leads. Aircall starts at $30/month and 8x8 at $29.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or 8x8?
Aircall starts at $30/month and 8x8 at $29.99/month.
Does Aircall or 8x8 run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. 8x8 runs on Web, Windows, Macos, Ios, Android.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what 8x8 is typically brought in for.
What can Aircall do that 8x8 cannot?
Aircall covers Cloud phone, IVR, Power dialer, Integrations. 8x8 covers Voice calling, Video meetings, Team messaging, Voicemail. Both handle Call routing, Analytics, Call recording, Salesforce.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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