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Software · head to head

Accela vs Rock Solid

Accela logo

Accela

Software

Civic Solutions for Modern Government

From
$800/month
Rated
-
Full reviewWebsite
Rock Solid logo

Rock Solid

Software

Parks and Recreation Management

From
$350/month
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Accela covers Building Permits, Rock Solid covers Program Registration.

Where they differ

Only the attributes on which Accela and Rock Solid actually diverge.

Attributes where Accela and Rock Solid differ
AttributeAccelaRock Solid
Starting price$800/month$350/month
PlatformsWebWeb, Ios, Android
Founded19992001

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Accela

  • Building Permits
  • Business Licenses
  • Code Enforcement
  • Planning & Zoning
  • Environmental Health
  • Esri ArcGIS
  • Bluebeam
  • DocuSign

Only in Rock Solid

  • Program Registration
  • Facility Scheduling
  • Membership Management
  • Payment Processing
  • Reporting & Analytics
  • Payment Gateways
  • QuickBooks
  • Marketing Tools

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Accela

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

Rock Solid

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Accela

  • Pricing not publicly available; requires sales consultation and government procurement process
  • Significant upfront implementation costs typical of enterprise government software
  • Complex deployment requiring significant customization for different agency workflows

Rock Solid

Nothing recorded yet. See the Rock Solid review.

Pricing, plan by plan

Accela

$800/month
  • Civic Platform$800/month
    • Permitting
    • Licensing
    • Code Enforcement

Rock Solid

$350/month
  • Recreation Management$350/month
    • Program Registration
    • Facility Scheduling
    • Payment Processing

Which should you pick?

Choose Accela if

  • You need building permits.
  • You also want business licenses.
Accela review

Choose Rock Solid if

  • You need program registration.
  • You work on Web, Ios, Android.
  • You also want facility scheduling.
Rock Solid review

Questions people ask

Is Accela or Rock Solid better?
Neither clearly leads. Accela starts at $800/month and Rock Solid at $350/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Accela or Rock Solid?
Accela starts at $800/month and Rock Solid at $350/month.
Does Accela or Rock Solid run on more platforms?
Accela runs on Web. Rock Solid runs on Web, Ios, Android.
What is Accela best used for?
Accela is most often used for citizen services, records management, public safety, civic engagement.
What can Accela do that Rock Solid cannot?
Accela covers Building Permits, Business Licenses, Code Enforcement, Planning & Zoning. Rock Solid covers Program Registration, Facility Scheduling, Membership Management, Payment Processing. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Accela: What government functions does Accela's Civic Platform cover?

Accela provides solutions for permitting (building, planning, zoning), licensing (business, occupational, alcohol), public health (environmental health, fire prevention), asset management, and citizen services (complaints, requests).

Source
Accela: Does Accela include AI capabilities?

Yes. Accela offers CivicAI, described as AI built for government rather than adapted from commercial solutions, with emphasis on explainability and auditability for regulatory compliance.

Source
Accela: Can Accela handle multiple department reviews simultaneously?

Yes. Accela's building permitting module enables concurrent multi-department review where fire, planning, public works, and utilities departments review applications simultaneously, with real-time tracking of annotations and approvals.

Source
Accela: How many government agencies use Accela?

Accela serves 900+ government agencies globally, including over 50% of top U.S. cities and counties.

Source
Accela: Does Accela publish its pricing?

No. Accela does not publish pricing on its website. Costs are custom-quoted based on agency size, modules deployed, and integration needs, typically through government procurement processes.

Source
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